Summary
Overview
Work History
Education
Skills
Timeline
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AHMAD FARID BIN ASORUDIN

AHMAD FARID BIN ASORUDIN

LEASING & MARKETING SENIOR EXECUTIVE
Cheras, Selangor,10

Summary

Dynamic Leasing & Marketing Senior Executive with a proven track record at AEON Mall Cheras Selatan, enhancing operational efficiency and driving revenue growth through strategic planning and performance improvement. Skilled in contract negotiation and fostering team collaboration, I excel in identifying market opportunities and implementing effective solutions to achieve organizational goals.

Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.

Professional executive with comprehensive experience and readiness to excel in senior leadership. Skilled in strategic planning, team collaboration, and driving business growth. Renowned for adaptability, effective communication, and problem-solving. Adept at optimizing processes, enhancing productivity, and leading high-performing teams to achieve measurable results.

Overview

7
7
years of professional experience

Work History

Leasing & Marketing Senior Executive

AEON Mall Cheras Selatan
03.2025 - Current
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
  • Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
  • Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
  • Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
  • Maximized revenue potential through diligent market analysis and identification of growth opportunities in emerging markets.
  • Established and directed successful programs focused on cheras selangor

Leasing & Marketing Senior Executive

Aeon Mall Ipoh Klebang
09.2022 - 02.2025
  • Reduced personnel costs by restructuring the management hierarchy to eliminate redundancies and promote cross-functional collaboration.
  • Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
  • Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value.
  • Revitalized underperforming departments by implementing targeted training programs, dramatically improving their output.
  • Negotiated high-value contracts with new clients, substantially increasing revenue.
  • Drove company's expansion into new markets, establishing strong presence and increasing market share.

Customer Care Executive

AEON Mall Ipoh Klebang
08.2020 - 08.2022
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Took ownership of customers issues to follow problems through to resolution.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
  • Streamlined customer support processes for improved call handling times and resolutions.
  • Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.

Human Resources Executive

AEON Mall Ipoh Klebang
08.2018 - 08.2020
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Directed hiring and onboarding programs for new employees.
  • Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
  • Educated employees on company policy and kept employee handbook current.
  • Implemented performance management systems for more effective employee evaluations and feedback.
  • Optimized payroll processes for increased accuracy and timely compensation delivery to employees.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.

Education

Executive Diploma - Human Resources Management

Open University Malaysia
Kuala Lumpur, Malaysia
06-2014

Graduate Certificate - Pengajian Perniagaan

Politeknik Ungku Omar
Ipoh, Perak, Malaysia
07-2005

Skills

Performance improvement

Timeline

Leasing & Marketing Senior Executive

AEON Mall Cheras Selatan
03.2025 - Current

Leasing & Marketing Senior Executive

Aeon Mall Ipoh Klebang
09.2022 - 02.2025

Customer Care Executive

AEON Mall Ipoh Klebang
08.2020 - 08.2022

Human Resources Executive

AEON Mall Ipoh Klebang
08.2018 - 08.2020

Executive Diploma - Human Resources Management

Open University Malaysia

Graduate Certificate - Pengajian Perniagaan

Politeknik Ungku Omar

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AHMAD FARID BIN ASORUDINLEASING & MARKETING SENIOR EXECUTIVE