Successful Admin Officer And Telemarketer with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Insurance systems Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 16 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.
Hi, I’m
AHMAD FAIZ OTHMAN
ADMIN OFFICER
PETALING JAYA,SELANGOR
Summary
Overview
17
years of professional experience
7
years of post-secondary education
Work History
MYEG SERVICES BERHADPETALING JAYA
Administrative Officer
05.2013 - Current
Job overview
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Delivered performance reviews, recommending additional training or advancements.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
MYEG SERVICES BERHADPETALING JAYA
Telemarketer
05.2013 - 11.2017
Job overview
- Completed daily cold calling and outreach to build sales pipeline.
- Answered calls, took messages, and transferred calls to correct individuals.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Informed current and prospective customers of promotions and new or upgraded products.
- Recorded contact information of customers and potential customers in internal database.
- Followed up with customers to solicit further sales.
- Qualified leads and set up customer appointments for outside sales team.
- Completed daily and weekly sales reporting using assigned tools.
- Conducted database research to identify potential leads and determine contact information.
TOUCH & GOBANGSAR
Retail Sales Representative
02.2010 - 12.2013
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Welcomed customers and provided assistance in locating and purchasing products.
- Assisted customers with locating and choosing merchandise in store departments.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Recommended merchandise to customers based on needs and preferences.
- Located merchandise across various stores to address customer needs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
CIMB BANK BERHADKUALA LUMPUR
Sales Executive
03.2006 - 12.2010
Job overview
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Stayed current on company offerings and industry trends.
- Created and implemented successful sales campaigns to drive leads and increase sales.
Education
UNIVERSITY UTARA MALAYSIASINTOK , KEDAH
Bachelor of Arts from PUBLIC MANAGEMENT
07.2017 - Current
University Overview
THE MALAYSIAN INSURANCE INSTITUTE
CERTIFICATE from INSURANCE AGENT
03.2010 - 03.2010
University Overview
INTERBANKERS CENTREKUALA LUMPUR
CERTIFICATE from BASIC COURSE IN BANKING AND OPERATION
08.1998 - 04.1999
University Overview
Skills
Documentation and control
undefinedTimeline
UNIVERSITY UTARA MALAYSIA
Bachelor of Arts from PUBLIC MANAGEMENT
07.2017 - Current
Administrative Officer
MYEG SERVICES BERHAD
05.2013 - Current
Telemarketer
MYEG SERVICES BERHAD
05.2013 - 11.2017
THE MALAYSIAN INSURANCE INSTITUTE
CERTIFICATE from INSURANCE AGENT
03.2010 - 03.2010
Retail Sales Representative
TOUCH & GO
02.2010 - 12.2013
Sales Executive
CIMB BANK BERHAD
03.2006 - 12.2010
INTERBANKERS CENTRE
CERTIFICATE from BASIC COURSE IN BANKING AND OPERATION
08.1998 - 04.1999
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