Summary
Overview
Work History
Education
Skills
Certification
E-Sports
Timeline
Hi, I’m

Ahmad Desharruddin Bin Harmainis

Plastic Injection Moulding SKM Level 1, 2
Melaka
Ahmad Desharruddin Bin Harmainis

Summary

Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Langkawi Island with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue. Influential tour guide offering more than 5 years of experience in presenting to large groups of people. Imaginative and entertaining with education and training in Langkawi. Bilingual in Arabic, Indonesian, Bahasa and English.

Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing. Detail-oriented Tour Operator with a passion for sharing the history of Langkawi with guests. Drives sales through excellent customer service skills. Adept with coordinating payments. Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.

Overview

13
years of professional experience
1
Certification
4
Languages

Work History

Sipro Plastic Industries

Plastic Injection Molding Machine Operator
01.2011 - 01.2012

Job overview

  • Enhanced production efficiency by optimizing plastic injection molding machine settings and parameters.
  • Maintained high product quality with thorough inspections and routine maintenance of injection molding machines.
  • Consistently met or exceeded production targets by efficiently operating plastic injection molding machines according to established procedures.
  • Performed routine maintenance on injection molding machines, prolonging equipment life and minimizing downtime due to malfunctions.
  • Reduced material waste by closely monitoring raw materials during the injection molding process.
  • Collaborated with team members to troubleshoot issues and implement solutions for improved production performance.

Brasserie Langkawi Beach

Kitchen Helper
02.2012 - 08.2012

Job overview

  • Optimized workflow in the kitchen by effectively juggling multiple responsibilities under high-pressure situations, resulting in smooth operations.
  • Contributed to a positive working atmosphere through excellent communication skills and collaboration with team members across all shifts.
  • Promoted teamwork within the kitchen staff by actively collaborating on group projects and consistently providing support where needed.
  • Streamlined inventory management with regular monitoring of supplies and proactive replenishment of stock when necessary.

Mega Water Sports

Tour Operator
08.2012 - 10.2012

Job overview

  • Collaborated with team members on special projects such as themed tours or promotional events.
  • Contributed positively to the work environment by fostering a collaborative atmosphere among team members.
  • Balanced competing priorities during peak season operations while maintaining high levels of customer satisfaction.
  • Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
  • Implemented marketing strategies that increased brand visibility and attracted new customers.
  • Organized memorable group tours with engaging activities and knowledgeable guides.
  • Developed strong relationships with vendors, securing competitive rates and attractive packages for clients.
  • Increased repeat business through excellent customer service, attention to detail, and timely communication.

Four Seasons Hotels And Resorts

Bartender
10.2012 - 02.2014

Job overview

  • Provided exceptional service during special events, contributing to successful execution of parties and gatherings.
  • Demonstrated expertise in mixology techniques by crafting visually appealing cocktails that delighted guests.
  • Managed time effectively during peak hours by prioritizing tasks according to urgency.
  • Collaborated with other staff members to deliver seamless service during high-volume periods.
  • Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Implemented upselling techniques to boost beverage sales without sacrificing customer satisfaction.
  • Participated in ongoing training sessions to refine bartending skills and expand product knowledge.
  • Addressed guest concerns promptly, working proactively to resolve any issues before escalating them to management.
  • Received positive guest feedback for attentive service and genuine hospitality.

Unicity International Inc.

Executive Manager
04.2014 - 01.2015

Job overview

  • Optimized supply chain operations through rigorous analysis of inventory levels, production schedules, and shipping logistics for enhanced cost control.
  • Spearheaded talent acquisition efforts to attract top talent from diverse backgrounds by leveraging industry knowledge and professional networks.
  • Led cross-functional teams through strategic initiatives, resulting in improved operational efficiency and reduced costs.
  • Delivered consistent results under tight deadlines by effectively prioritizing tasks, delegating responsibilities, and maintaining focus on key objectives.
  • Directed the successful integration of new technologies into existing operations, enhancing overall efficiency and productivity.
  • Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
  • Drove revenue growth by developing successful sales strategies targeting untapped markets.

Wonderful Journey Services Langkawi

Tour Guide
05.2015 - 02.2020

Job overview

  • Consistently received high ratings on customer feedback surveys, reflecting dedication to providing enjoyable and informative experiences.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Supported marketing efforts by creating content for social media platforms, showcasing unique aspects of the tours offered.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Developed new walking routes that highlighted lesser-known points of interest, diversifying the company''s offerings and attracting a wider range of clientele.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Strengthened relationships with local businesses by collaborating on promotional events and crosspromotions.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.

Love Of Life Enterprise

Private Hire Driver
03.2021 - 04.2023

Job overview

  • Navigated complex routes efficiently by utilizing GPS technology and local knowledge.
  • Kept accurate records of mileage, expenses, and trip details for reporting purposes.
  • Maintained strong working relationships with fellow drivers, sharing tips on improving routes or customer interactions when needed.
  • Resolved conflicts or issues promptly, upholding company reputation for excellent service delivery.
  • Provided exceptional customer assistance during emergencies or other difficult situations that arose during trips.
  • Received consistent positive feedback from passengers on punctuality, professionalism, and driving ability.
  • Managed scheduling effectively, accommodating last-minute changes and prioritizing urgent requests.

Prudential Insurance Company

Insurance Agent Part-Time
03.2021 - 05.2022

Job overview

  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Negotiated favorable terms on behalf of clients by leveraging industry knowledge during interactions with carriers.
  • Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.

1Move Game-Fi Web 3.0

Team Leader Crypto Currency Industries
05.2022 - 06.2023

Job overview

  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

E-Hailing Driver

E-Hailing Grab/Indrive Partime
06.2022 - Current

Job overview

  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Contributed to environmental sustainability efforts by reducing idling time whenever possible.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.

Education

Selangor Human Resource Development Center (SHRDC)
Seksyen 13, Shah Alam, Selangor Malaysia

No Degree from Plastic Injection Moulding SKM Level 1, 2
01.2012

University Overview

Sekolah Menengah Teknik Langkawi
Langkawi Kedah Malaysia

No Degree from Mechanical Engineering
03.2010

University Overview

Sijil Pelajaran Malaysia (SPM) 2009

Skills

Multitasking

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Certification

Sijil Kemahiran Malaysia in Plastic Injection Moulding Level 1, Level 2.

E-Sports

E-Sports

Playing Online Game.

Timeline

E-Hailing Grab/Indrive Partime
E-Hailing Driver
06.2022 - Current
Team Leader Crypto Currency Industries
1Move Game-Fi Web 3.0
05.2022 - 06.2023
Private Hire Driver
Love Of Life Enterprise
03.2021 - 04.2023
Insurance Agent Part-Time
Prudential Insurance Company
03.2021 - 05.2022
Tour Guide
Wonderful Journey Services Langkawi
05.2015 - 02.2020
Executive Manager
Unicity International Inc.
04.2014 - 01.2015
Bartender
Four Seasons Hotels And Resorts
10.2012 - 02.2014
Tour Operator
Mega Water Sports
08.2012 - 10.2012
Kitchen Helper
Brasserie Langkawi Beach
02.2012 - 08.2012

Sijil Kemahiran Malaysia in Plastic Injection Moulding Level 1, Level 2.

01-2012
Plastic Injection Molding Machine Operator
Sipro Plastic Industries
01.2011 - 01.2012
Selangor Human Resource Development Center (SHRDC)
No Degree from Plastic Injection Moulding SKM Level 1, 2
Sekolah Menengah Teknik Langkawi
No Degree from Mechanical Engineering
Ahmad Desharruddin Bin HarmainisPlastic Injection Moulding SKM Level 1, 2