AHMAD BAKHTIAR MOHD AZIZ
AUTOMOTIVE PROFFESIONAL
Summary
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
CERTIFIED AFTERSALES MANAGER
RAZA PREMIUM AUTO SDN BHD (BMW KOTA BHARU)
4 2021 - Current
- Maintained high standards of quality control by regularly reviewing repair procedures and technician certifications.
- Expanded market reach by developing strategic partnerships with complementary businesses in the automotive sector.
- Reduced costs by negotiating better contracts with vendors and optimizing inventory management.
- Demonstrated commitment to customer satisfaction, leading the team by example through active engagement with clients and consistently delivering outstanding service.
- Improved team productivity by providing regular training on products, services, and industry trends.
- Boosted employee retention by fostering a supportive work environment that rewarded hard work and dedication.
CERTIFIED CUSTOMER SERVICE EXECUTIVE
EUROMOBIL SDN BHD (AUDI DAMANSARA)
09.2016 - 03.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
SERVICE ADVISOR
CERGAZ AUTOHAUS SDN. BHD. (VOLKSWAGEN DAMANSARA)
11.2015 - 09.2016
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Documented problems and corrective actions to maintain records.
ON JOB TRAINING
AUTOHAUS VETTERL (NISSAN REGENSBURG, GERMANY)
05.2015 - 07.2015
TECHNICIAN
PK OTOMOBIL SDN. BHD. (PERODUA KOTA BHARU)
11.2012 - 02.2014
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
ON JOB TRAINING
PK OTOMOBIL SDN. BHD. (PERODUA KOTA BHARU)
01.2012 - 05.2012
ON JOB TRAINING
HARIMA AUTOMOBIL SDN. BHD. (PROTON KOTA BHARU)
01.2009 - 05.2009
Skills
Sales strategy development
Staff Training and Development
Customer Retention Strategies
Positive Attitude
Problem-Solving
Team Leadership
Excellent Communication
Self Motivation
Professionalism
ACEDEMICS
- 2014, DEUTSCHE INDUTRIE MEISTER - DIMI AUTOMOTIVE MANAGEMENT COURSE, ECKERT SCHULEN, REGENSTAUF, GERMANY
- 2010, DIPLOMA IN AUTOMOTIVE TECHNOLOGY, IKM JASIN, MELAKA
- 2007, CERTIFICATE IN AUTOMOTIVE ENGINEERING, IKM BESERI, PERLIS
- 2006, SIJIL PELAJARAN MALAYSIA (ELECTRICAL), S.M TEKNIK PENGKALAN CHEPA, KELANTAN
Accomplishments
- CERTIFIED BMW GROUP AFTERSALES MANAGER 2021
- DRB-HICOM BEST SERVICE ADVISOR YEAR 2019
- EUROMOBIL SDN BHD BEST EMPLOYEE AWARD 2018
- BEST ACEDEMIC AWARD AT DEPARTMENT LEVEL (GPA: 3.36) IKM BESERI, PERLIS (01/2008 - 06/2008)
SKILLS
- Attended & Certified BMW Head of Aftersales, Group Leadership, Aftersales Business Management, Mission Luxury Customers, Corporate Image, Brand Behavior and General Product Knowledge
- Attended & Certified AUDI Product Basic Training, Basic of Communication, Self Time-Management, Roll-Play Active Advising & Selling, Service Core Process, Success Trough Customers Relationship & Satisfaction
- Attended VOLKSWAGEN Product Basic Training, Active Selling, Communication Skills & Customers Satisfaction
- Experienced with Vehicles Accident Claims System (MERIMEN System)
REFERENCES
- Mr. Syed Faisal
Aftersales Manager
PORSCHE Ara Damansara
+6012 2634293
- Ms. Tracy Felicia
Area Manager
BMW Malaysia Cyberjaya
+6012 5337064
Timeline
CERTIFIED CUSTOMER SERVICE EXECUTIVE
EUROMOBIL SDN BHD (AUDI DAMANSARA)
09.2016 - 03.2021
SERVICE ADVISOR
CERGAZ AUTOHAUS SDN. BHD. (VOLKSWAGEN DAMANSARA)
11.2015 - 09.2016
ON JOB TRAINING
AUTOHAUS VETTERL (NISSAN REGENSBURG, GERMANY)
05.2015 - 07.2015
TECHNICIAN
PK OTOMOBIL SDN. BHD. (PERODUA KOTA BHARU)
11.2012 - 02.2014
ON JOB TRAINING
PK OTOMOBIL SDN. BHD. (PERODUA KOTA BHARU)
01.2012 - 05.2012
ON JOB TRAINING
HARIMA AUTOMOBIL SDN. BHD. (PROTON KOTA BHARU)
01.2009 - 05.2009
CERTIFIED AFTERSALES MANAGER
RAZA PREMIUM AUTO SDN BHD (BMW KOTA BHARU)
4 2021 - Current
Similar Profiles
NIK HAIKAL HUSAINI BIN NIK KAMARAZAMANNIK HAIKAL HUSAINI BIN NIK KAMARAZAMAN
Internship Technician Trainee at BMW Raza Premium Auto Sdn BhdInternship Technician Trainee at BMW Raza Premium Auto Sdn Bhd
Gururaj VijayandranGururaj Vijayandran
Quality Customer Care Manager at BMW Lee Motors Auto Care Sdn BhdQuality Customer Care Manager at BMW Lee Motors Auto Care Sdn Bhd
Siti Rahanum SabriSiti Rahanum Sabri
Concierge/ Customer Service at BMW Ingress Auto Sdn BhdConcierge/ Customer Service at BMW Ingress Auto Sdn Bhd
Ahmad AbutaimaAhmad Abutaima
Certified Aftersales Senior Service Advisor /Acting Reception Supervisor at Abu Dhabi Motors LLC (BMW)Certified Aftersales Senior Service Advisor /Acting Reception Supervisor at Abu Dhabi Motors LLC (BMW)
Ahmad AbutaimaAhmad Abutaima
Certified Aftersales Senior Service Advisor /Acting Reception Supervisor at Abu Dhabi Motors LLC (BMW)Certified Aftersales Senior Service Advisor /Acting Reception Supervisor at Abu Dhabi Motors LLC (BMW)