Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Hi, I’m

Ahmad Azizan Bin Ismail Azizan

Johor
Ahmad Azizan Bin Ismail Azizan

Summary

Dedicated Customer Service Representative with strong expertise in [Type] industry. Proven ability to enhance customer satisfaction and drive company success through effective relationship building and process optimisation. Committed to delivering quality service and fostering partnerships that support business growth.

Overview

16
years of professional experience
2
Certification

Work History

Sime Industrial Sdn Bhd
Johor Bahru, Malaysia

Product Support Specialist
01.2017 - Current

Job overview

  • Supported aftermarket sales, customer service, and technical support for Caterpillar machines, enhancing product performance and user satisfaction.

Sime Industrial Sdn Bhd
Johor Bahru, Malaysia

Service Specialist
11.2010 - 12.2016

Job overview

  • coordinating service operations, technical support, maintenance planning, and ensuring customer machines operate efficiently — especially for heavy equipment such as Caterpillar machinery.
  • Managed complex client accounts, providing personalised solutions and building strong professional relationships.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Facilitated smooth service operations by organising resources and managing time effectively.

Education

Politeknik Johor Bahru
Pasir Gudang, 01

Diploma of Higher Education from Diploma Mechatronic
01-2009

University Overview

  • [Type] Academic Achievement Award

Skills

  • Technical knowledge
  • Preventive maintenance
  • Inventory management
  • Client management
  • Customer management
  • Client engagement

Languages

English
Upper Intermediate
B2

Certification

  • [Area of study] certified

Accomplishments

  • Increased [Timeframe] company profits by [Number]% through [Action].
  • Enhanced [Type] processes, implementing across department for increased productivity and profits.

Timeline

Product Support Specialist

Sime Industrial Sdn Bhd
01.2017 - Current

Service Specialist

Sime Industrial Sdn Bhd
11.2010 - 12.2016

Politeknik Johor Bahru

Diploma of Higher Education from Diploma Mechatronic

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Ahmad Azizan Bin Ismail Azizan