Ahmad Assraf Muhamad Nasir
Cabin Crew
Kuala Lumpur
Summary
Service-oriented professional with 12 years of cabin crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable, fun, friendly and energetic with firm command of flight safety and regulations.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Cabin Crew
AirAsia X Berhad
08.2022 - Current
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
Social Media Content Creator
AirAsia
03.2022 - 07.2022
- Managed content across multiple platforms for widest audience reach.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Enhanced brand awareness by creating engaging and shareable social media content.
Cabin Crew
AirAsia X Berhad
05.2016 - 10.2020
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Ensured safety and comfort of customers onboard aircraft.
Cabin Crew
Malaysia Airlines System Berhad
12.2011 - 03.2016
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Education
High School Diploma -
St John's Institution
Kuala Lumpur, Malaysia 01.2001 - 12.2005
Skills
Personalized Service
Special Needs Assistance
Cultural Sensitivity
Safety & First Aid Awareness
Emergency Procedures
Languages
Malay
Native language
English
Advanced
C1
Chinese (Mandarin)
Intermediate
B1
Timeline
Cabin Crew
AirAsia X Berhad
08.2022 - Current
Social Media Content Creator
AirAsia
03.2022 - 07.2022
Cabin Crew
AirAsia X Berhad
05.2016 - 10.2020
Cabin Crew
Malaysia Airlines System Berhad
12.2011 - 03.2016
High School Diploma -
St John's Institution
01.2001 - 12.2005
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