Experienced professional with a strong foundation in auditing, compliance, project management, research and policy development. Proven track record of leading and managing stakeholders, driving performance improvement across diverse industries. Seeking to expand role and leverage versatile skills to contribute significantly to organizational growth.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Tax Researcher, Strategic & Research Department
Inland Revenue Board of Malaysia (IRBM)
Cyberjaya, Selangor
01.2024 - Current
Conduct on going research on emerging tax policies, providing crucial insights for strategic development
Spearheaded initiatives to enhance current tax policies, offering actionable recommendations for continuous refinement
Provide essential information to the Strategic Management team, supporting data-driven decision-making
Coordinate and aid the Strategic Management team in meeting preparation
Presented research findings at national and international conferences, raising the profile of the institution
Contribute to comprehensive information for stakeholders, aligning with organizational goals and ongoing initiatives
Contribute to 3 research publication to the management
Tax Auditor (Taskforce Unit) Compliance Department
Inland Revenue Board of Malaysia (IRBM)
Cyberjaya, Selangor
07.2024 - 12.2024
Executed impactful tax compliance operations, investigation and fostering smoother coordination, resulting in increased efficiency and accuracy in tax assessments
Conducted extensive research on emerging tax developments, incorporating findings into audits as necessary for accurate assessments
Collaborated with cross-functional teams to develop comprehensive solutions for complex tax issues
Ensured timely completion of audits through effective project management and prioritization skills
Successfully completing the designated number of tax assessments as outlined by the management
Provided excellent customer service by successfully resolving disputes and fostering strong relationships with stakeholders
Streamlined tax compliance operations by optimizing audit procedures and enhancing in house unit coordination and cooperation
Created accurate monthly report and submitted in accordance with established schedule of performance expectations.
Researched and analyzed accounting and tax data in accordance with established schedule of performance expectations.
Improved efficiency and accuracy in tax assessments
Effectively mentored and supervised audit team progress and resolved disputes, leading to faster resolution times and minimized discrepancies
Attend inquiries and resolved stakeholders disputes, fostering positive relationships and demonstrating a commitment to fair and transparent dealings
Led initiatives to enhance tax awareness through impactful education programs, promoting compliance and reducing errors
Completed 1,100 full / field audit assessments / cases
Employee representative for State Office Safety and Health Committee
Assistant Manager, Operations Department
Bank Islam Malaysia Berhad (BIMB)
Kuala Lumpur, W.P. Kuala Lumpur
11.2011 - 04.2018
Provided instrumental support in streamlining operations for BIMB's regional and branch offices, ensuring adherence to regulatory requirements and minimizing risks
Completed supervised > 30,000 Bank's customer data cleansing / data maintainance / audit risk project nationwide
Supervised and assisted branch offices on new system delivery, system testing and user acceptance testing processes (AS400)
Effectively managed and supervised multiple operational projects, resulting in enhanced processes, improved controls, and successful implementation of the BIMB Self Service Terminal (SST) movement and branch expansion plan
Analyzed budgets, statistics, and trends to identify opportunities for improving margins and reducing costs to support the successful implementation of SST, SST networks, and branch expansion plans
Supervised and mentored SL1M trainees, enhancing their skills and contributing to workforce development
Implemented proactive measures to address OSH recommendations, ensuring a safe workplace environment and contributing to a culture of safety
Logistics Executive, Head Office
Eignretep Group
Shah Alam, Selangor
08.2011 - 11.2011
Managed logistics, warehouse, compliance, and operational responsibilities at both headquarters and branch levels, ensuring efficient coordination of all logistical activities
Supervised logistics business processes at branch offices, minimizing non-compliance and fraudulent activity
Coordinate logistics operations schedules and transportation logistics, optimizing routes and resources for enhanced efficiency and cost-effectiveness
Enhanced operational efficiency by effectively managing administrative tasks and fostering positive relationships with staff and stakeholders
Streamlined logistics, resolved non-compliance and fraud issues, optimized transportation costs, improved administrative efficiency, and enhanced staff satisfaction, leading to operational excellence
Education
Advanced Diploma in Professional Taxation -
Akademi Percukaian Malaysia
Bangi, Selangor
11.2020 - 07.2024
Master of Science (Management) -
Universiti Utara Malaysia
Kuala Lumpur
01.2013 - 10.2015
Bachelor of Administrative Science (Hons.) -
Universiti Teknologi MARA
Bandar Hilir, Melaka
07.2009 - 11.2011
Skills
Accomplishments
2023: Excellence Award, Best Officer, Audit Section (State Award)
2020: Highest Tax Collection Auditor Award (Branch Award)
2019: Rookie of the Year, with ongoing internal acknowledgments (Branch Award)
Coursework
Kursus Kemahiran Berfikir : Kuasai Pemikiran Adaptif & Kreatif, 2025
Pengurusan Kualiti (MyQ), 2024
Program Pemetaan Minda dan Pemetaan Kognitif, 2024
Applied Data Science and Applied Data Engineering Course, 2020
Digital Leadership Program (Digital Agility, Communication, and Management), 2020
Art of Leadership Mastery, 2017
Strategic Planning and Analytical Thinking Workshop, 2016
Projects / Initiatives
1. IRBM
Assigned for Taskforce Unit, Special Tax Assessment Project, Compliance Department (Head Office)
Assigned for Digital Economy Tax Assessment Project (State Office)
Assigned for Shadow Economy Tax Assessment Project (State Office)
2. BIMB
Assisted Compliance and Finance Department in reducing audit risk from governing institutions (e.g. BNM / MdI)
Managed client data cleansing initiative for the bank
Supervised and streamlined Bank's Self Service Terminal project nationwide
Timeline
Tax Auditor (Taskforce Unit) Compliance Department
Inland Revenue Board of Malaysia (IRBM)
07.2024 - 12.2024
Tax Researcher, Strategic & Research Department
Inland Revenue Board of Malaysia (IRBM)
01.2024 - Current
Advanced Diploma in Professional Taxation -
Akademi Percukaian Malaysia
11.2020 - 07.2024
Tax Auditor, Selangor State Office
Inland Revenue Board of Malaysia (IRBM)
05.2018 - 12.2023
Master of Science (Management) -
Universiti Utara Malaysia
01.2013 - 10.2015
Assistant Manager, Operations Department
Bank Islam Malaysia Berhad (BIMB)
11.2011 - 04.2018
Logistics Executive, Head Office
Eignretep Group
08.2011 - 11.2011
Bachelor of Administrative Science (Hons.) -
Universiti Teknologi MARA
07.2009 - 11.2011
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