AHMAD SAFWAN HANIZA

• - Delivered personalized Islamic financing advice in alignment with Shariah principles
• - Maintained 100% monthly performance targets through proactive client engagement
• - Led customer education on responsible financing, debt restructuring, and fraud prevention
• - Mentored new staff, helping them reach full performance within onboarding period
• - Collaborated with internal departments to improve collections and customer experience
• - Contributed to restructuring of panel packages through strategic partnerships
• - Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.

- Provided client consultations on personal loans, credit cards, and mortgage options
- Educated customers on Islamic financial principles and ethical debt practices
- Partnered with sales and service teams to optimize customer journeys and product delivery
- Supported awareness on financial scams and responsible credit usage

• Ensure optimal system performance by maintaining a 100% operational capacity daily
• Develop and enhance workflows to guarantee effective Standard Operating Procedures (SOPs)
• Innovate system designs biannually to stay current and ensure long-term reliability