AHMAD MUZNI
Customer Service
Ipoh
Summary
I am a person with full determination and dedication to achieve company expectation as well as personal goals. To collect a new experience as much as I can to improve my life and give more opportunity to learning. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Trancosmos
Cheras
03.2023 - Current
- Providing first contact resolution according to standard operating procedures from both seller and buyer via live chat/call (i.e. :orders, payments, refund ,shipping, voucher etc)
- Communicate with internal stakeholders (logistics, payment, and etc).
- Assist customer and sellers with product selection, answer basic questions and suggests various product options that are available.
- Input customer interaction, problems in Customer Relation Management System (CRMS).
- Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required or escalate the same to the respective team when necessary.
Research Officer(MyStep)
Hospital Shah Alam
Shah Alam
07.2021 - 02.2023
- In planning the research schedule
- Helping to coordinate with the research team for subject/data acquisition and screening process
- Ensure study data is taken, processed, and stored according to protocol recommendations
- Reviewing all forms and log formats related to, retrieval, processing, and storage of research data
- Collect data and carry out the data analysis process from the research team
- Ensure all research documents (hard copy/soft copy) are stored and placed in the correct file and based on SOP or according to the sponsor's needs/requirements
- Coordinating with the Head of Center/Chief Researcher and/or Clinical
- Researcher and/or clinical research physician to explain the research to the staff at the research site, whether directly or indirectly involved with the research.
INDEPENDENT CONTRACTOR
Lazada Express Logistic
03.2021 - 01.2022
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
- Assisting with loading and unloading items from vehicles.
Secretariat
Conference of
01.2019
- 2022), for National Conference of Clinical
- Research
- 1
- 2
- Participate Safety in Design for oil rig which has been provided by the Aker Solution
- Malaysia
- 1.
PIPING ENGINEER
Aker Engineering Malaysian SDN BHD
07.2019 - 09.2019
- Assist piping stress engineer in identifying the stress criticallines from the
- P&ID and line list as per the stress specification
- Check valve datasheet and Material Take-Off (MTOs) Prepare Piping Bulk,
- Valve and Piping Specialty Items Material Take-Off (MTOs) Prepare pipe stress design basis
- Prepare piping Weight Estimation
TECHNICAL SUPPORT
Mecacom Technologies SDN BHD
02.2015 - 05.2015
- Install, Maintain, Configure and Set-Up troubleshooting software and hardware on Microsoft WindowsVista, Windows7, Windows 8 and
- Windows10
- Provide technical support to meet the needs of customers
- Ensuring client connectivity in intranet and to the Internet, including troubleshooting TCP/IP
ASSISTANT TECHNICIAN
Carsem (M) Sdn Bhd
06.2013 - 11.2013
- Calibrated each unit that connected is to the grounding area electricity
- Calibrated Wirebond Plate for operator to running the machine
- ACHIEVEMENT 2022
Education
Bachelor of Mechanical Engineering With Honour -
UNIVERSITI TUN HUSSEIN ONN MALAYSIA
Parit Raja , Batu Pahat 09.2015 - 08.2020
Diploma of Mechanical Engineering -
Politeknik Port Dickson
Port Dickson, Negeri Sembilan 12.2011 - 12.2014
Skills
Microsoft AzureMicrosoft Office(Word, Excel, PowerPoint) ArduinoCaesar 2
Self-Motivated
Flexible and Adaptable
MS Office
Teamwork and Collaboration
Timeline
Customer Service Representative
Trancosmos
03.2023 - Current
Research Officer(MyStep)
Hospital Shah Alam
07.2021 - 02.2023
INDEPENDENT CONTRACTOR
Lazada Express Logistic
03.2021 - 01.2022
PIPING ENGINEER
Aker Engineering Malaysian SDN BHD
07.2019 - 09.2019
Secretariat
Conference of
01.2019
Bachelor of Mechanical Engineering With Honour -
UNIVERSITI TUN HUSSEIN ONN MALAYSIA
09.2015 - 08.2020
TECHNICAL SUPPORT
Mecacom Technologies SDN BHD
02.2015 - 05.2015
ASSISTANT TECHNICIAN
Carsem (M) Sdn Bhd
06.2013 - 11.2013
Diploma of Mechanical Engineering -
Politeknik Port Dickson
12.2011 - 12.2014
Referral
Ir. FAZRIN NAZRI ABD KUDDUS
Lead Piping Engineer
Aker Engineering Malaysia SDN. BHD. Level
16 Integra Power TThe Intermark 348 Jalan Tun
Razak 50400 Kuala Lumpur.
Telephone : +60 17-235 5064
EN. KHAIRUN SYATIRIN BIN MD SALLEH
Ketua Program Kej. Mekanikal
(Pembuatan)
Jabatan Kejuruteraan Mekanikal, Politeknik Port
Dickson , Km 14 Jalan Pantai, 71050 Si-Rusa, Negeri
Sembilan.
Telephone Number: +601-93137396