Summary
Overview
Work History
Education
Skills
Timeline
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Ahmad Jamalluddin

SALES MANAGER
Seri Kembangan, Selangor,10

Summary

Dynamic Sales Manager with a proven track record at Abang Usedcar Sdn Bhd, excelling in client relationship management and sales planning. Achieved significant revenue growth through strategic initiatives and exceptional team leadership. Skilled in sales reporting and fostering client loyalty, driving success in competitive markets.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Sales Manager

Abang Usedcar Sdn Bhd
Kuala Lumpur, Kuala Lumpur
12.2021 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Telesales Representative

Brandt International Sdn Bhd
03.2021 - 11.2021
  • Expanded client base through proactive prospecting and building strong relationships with potential customers.
  • Overcame objections using friendly, persuasive strategies.
  • Increased sales by effectively identifying customer needs and presenting tailored solutions.
  • Promoted high-quality products confidently knowing they would meet customer''s expectations based on thorough research conducted beforehand.
  • Consistently exceeded sales targets by utilizing effective upselling techniques and persuasive communication skills.
  • Improved product knowledge, attending regular training sessions and staying updated on industry trends.
  • Strengthened brand reputation by delivering exceptional service during each interaction with clients.
  • Boosted conversion rates through skillful negotiation tactics and overcoming objections from potential customers.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily and weekly sales reporting using assigned tools.

Marketing Assistant

Vape 101 Enterprise
12.2019 - 02.2021
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
  • Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
  • Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
  • Increased brand visibility by developing and distributing marketing materials across various platforms.
  • Enhanced online presence with creation and management of social media content, leading to higher engagement rates.
  • Supported sales team by generating leads through targeted marketing strategies, thereby improving potential customer base.
  • Monitored competitor activity, staying ahead of industry trends and identifying opportunities for growth.
  • Contributed to product launches, coordinating logistics and promotional activities for successful market entry.
  • Managed campaigns for various clients that consistently exceeded sales goals.

Retail Sales Associate

AJR Vape Enterprise
09.2018 - 11.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Electronics Technician

Optima Klasik Sdn Bhd
02.2018 - 09.2018
  • Troubleshot and resolved equipment failures to reduce operational disruption.
  • Monitored and tested equipment performance to diagnose and resolve problems.
  • Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
  • Increased overall efficiency by installing, testing, and maintaining electronic devices and systems.

Education

BSc (Hons) In Transportation And Logistics

Malaysia University of Science And Technology
Petaling Jaya, Selangor, Malaysia
05-2025

Diploma in Mechanical Engineering

Universiti Tenaga National
Bangi, Selangor, Malaysia
04.2001 -

Skills

Sales planning

Client relationship management

Sales reporting

Staff management

Timeline

Sales Manager

Abang Usedcar Sdn Bhd
12.2021 - Current

Telesales Representative

Brandt International Sdn Bhd
03.2021 - 11.2021

Marketing Assistant

Vape 101 Enterprise
12.2019 - 02.2021

Retail Sales Associate

AJR Vape Enterprise
09.2018 - 11.2019

Electronics Technician

Optima Klasik Sdn Bhd
02.2018 - 09.2018

Diploma in Mechanical Engineering

Universiti Tenaga National
04.2001 -

BSc (Hons) In Transportation And Logistics

Malaysia University of Science And Technology

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Ahmad JamalluddinSALES MANAGER