Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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Ahmad Ajwad

Kota Kinabalu Sabah

Summary

At Shangri-La Bandaran, I enhanced banquet service efficiency and guest satisfaction through exceptional customer service and adept problem-solving. Leveraging skills in food safety and table setting, I contributed to memorable events, demonstrated by increased referrals. My ability to adapt and manage high-pressure situations ensured seamless event execution.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Banquet Waiter

Shangri-La Bandaran
11.2023 - Current
  • Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
  • Demonstrated attention to detail while arranging table settings according to predetermined guidelines and client preferences.
  • Optimized service efficiency by seamlessly transitioning between various banquet roles as needed, including server, bartender, and food runner duties.
  • Assisted in inventory management by maintaining accurate records of supplies and equipment, ensuring adequate stock levels for upcoming events.
  • Handled high-pressure situations with professionalism, maintaining a calm demeanor during busy events.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Facilitated buffet management by replenishing dishes as needed, ensuring a consistent presentation throughout the event duration.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Arranged linens and table settings according to seating plan and event theme.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Skills

  • Exceptional customer service
  • Food safety
  • Adaptive problem solving
  • Cash handling
  • Safe food handling
  • Menu memorization
  • Table setting

Certification

2 time Trip Advisor Award

Languages

English
Intermediate (B1)

Timeline

Banquet Waiter

Shangri-La Bandaran
11.2023 - Current

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Ahmad Ajwad