Ahieya Ahmed Mamun
Experienced Bartender And Barista
Kuala Lumpur,14
Summary
Accomplished Lead Barista and Bartender with a proven track record at Lizzie cafe & bakery and El meson specializing in cocktail mixing and exceptional customer service. Mastered inventory management, significantly enhancing customer satisfaction through efficient service and high-quality beverages. Trained and led teams to uphold superior standards, fostering a welcoming atmosphere for repeat business.
Overview
9
9
years of professional experience
Work History
Lead Barista
Lizzie Cafe & Bakery
01.2024 - Current
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
Lead Bartender
El Meson
01.2018 - 11.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Knowledge of over 100 cocktail recipes, including experience setting up specialty cocktail events and nights.
- Maintained a clean and organized workspace, ensuring compliance with health and safety .
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Barback
Pulman Hotel
12.2015 - 11.2017
- Learned how to make wide variety of mixed drinks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
Education
Bachelor Of Science Certificate -
Murarichad College
Sylhet , BangladeahHigher Secondary School Certified -
Shah Jalal Jamea
Sylhet , BangladeshSkills
cocktail mixing
Timeline
Lead Barista
Lizzie Cafe & Bakery
01.2024 - Current
Lead Bartender
El Meson
01.2018 - 11.2023
Barback
Pulman Hotel
12.2015 - 11.2017
Bachelor Of Science Certificate -
Murarichad College
Higher Secondary School Certified -
Shah Jalal Jamea
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