Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AFTAB ALAM

INFORMATION & ANALYSIS DIRECTOR
Klang, Selangor

Summary

Dynamic IT Manager with a proven track record at AMZ Global, excelling in risk mitigation and team collaboration. Spearheaded successful IT projects, enhancing infrastructure and reducing downtime significantly. Expert in network administration and cybersecurity, driving innovation while ensuring information confidentiality and robust system performance. Professional IT leader prepared for this role. Demonstrates strong focus on team collaboration and driving results. Adaptable with expertise in network management, cybersecurity, and systems optimization. Known for reliability and problem-solving in dynamic environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Manager

AMZ Global (Private) Limited
01.2023 - 08.2025
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Led and mentored technical teams; assigned tasks, conducted performance reviews and ensured skills development.
  • Managed end-to-end delivery of IT projects (infrastructure upgrades, system migrations, cloud deployments, software implementations), including planning, resource allocation, risk management, and post-deployment support.
  • Oversaw network, server, and endpoint administration, backup, and disaster recovery planning to ensure business continuity.
    Developed and enforced cybersecurity policies, vulnerability management, patching programs, and access controls to reduce risk.
  • Acted as the primary client relationship manager, maintained SLAs, prepared executive reports, delivered client reviews, and handled escalations.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.

IT Executive

AMZ Global (Private) Limited
02.2021 - 12.2022
  • Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
  • Aligned IT solutions and deliverables with company strategic vision.
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Coordinated and delivered IT projects (hardware upgrades, system migrations, software rollouts) from planning through deployment and handover.
  • Developed and maintained documentation: SOPs, runbooks, asset inventories, and client-specific configuration records.
  • Conducted user training and knowledge-transfer sessions for client IT staff and internal employees.

Education

Bachelor of Science - Information Technology

UNIVERSITY OF WEST OF ENGLAND, BRISTOL
Bristol, England
04.2001 -

Skills

    Team collaboration

    Information confidentiality

    Risk mitigation planning

    IT risk management

    IT infrastructure

    Technical troubleshooting

    Network administration

Certification

PYTHON FOR ANALYTICS (ADVANCE), CADS

Timeline

IT Manager

AMZ Global (Private) Limited
01.2023 - 08.2025

PYTHON FOR ANALYTICS (ADVANCE), CADS

08-2022

IT Executive

AMZ Global (Private) Limited
02.2021 - 12.2022

Bachelor of Science - Information Technology

UNIVERSITY OF WEST OF ENGLAND, BRISTOL
04.2001 -
AFTAB ALAMINFORMATION & ANALYSIS DIRECTOR