AFTAB ALAM
INFORMATION & ANALYSIS DIRECTOR
Klang, Selangor
Summary
Dynamic IT Manager with a proven track record at AMZ Global, excelling in risk mitigation and team collaboration. Spearheaded successful IT projects, enhancing infrastructure and reducing downtime significantly. Expert in network administration and cybersecurity, driving innovation while ensuring information confidentiality and robust system performance. Professional IT leader prepared for this role. Demonstrates strong focus on team collaboration and driving results. Adaptable with expertise in network management, cybersecurity, and systems optimization. Known for reliability and problem-solving in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Manager
AMZ Global (Private) Limited
01.2023 - 08.2025
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Led and mentored technical teams; assigned tasks, conducted performance reviews and ensured skills development.
- Managed end-to-end delivery of IT projects (infrastructure upgrades, system migrations, cloud deployments, software implementations), including planning, resource allocation, risk management, and post-deployment support.
- Oversaw network, server, and endpoint administration, backup, and disaster recovery planning to ensure business continuity.
Developed and enforced cybersecurity policies, vulnerability management, patching programs, and access controls to reduce risk. - Acted as the primary client relationship manager, maintained SLAs, prepared executive reports, delivered client reviews, and handled escalations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
IT Executive
AMZ Global (Private) Limited
02.2021 - 12.2022
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Aligned IT solutions and deliverables with company strategic vision.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Coordinated and delivered IT projects (hardware upgrades, system migrations, software rollouts) from planning through deployment and handover.
- Developed and maintained documentation: SOPs, runbooks, asset inventories, and client-specific configuration records.
- Conducted user training and knowledge-transfer sessions for client IT staff and internal employees.
Education
Bachelor of Science - Information Technology
UNIVERSITY OF WEST OF ENGLAND, BRISTOL
Bristol, England 04.2001 -
Skills
Team collaboration
Information confidentiality
Risk mitigation planning
IT risk management
IT infrastructure
Technical troubleshooting
Network administration
Certification
PYTHON FOR ANALYTICS (ADVANCE), CADS
Timeline
IT Manager
AMZ Global (Private) Limited
01.2023 - 08.2025
PYTHON FOR ANALYTICS (ADVANCE), CADS
08-2022
IT Executive
AMZ Global (Private) Limited
02.2021 - 12.2022
Bachelor of Science - Information Technology
UNIVERSITY OF WEST OF ENGLAND, BRISTOL
04.2001 -
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