Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Afric Khaw

Team Lead
Bukit Mertajam,Penang

Summary

Proactive Team Lead with expertise in developing, deploying and strengthening marketing plans. Analytical approach to revamping marketing plans to meet dynamic needs. Superior ability to direct creative efforts and brand engagement to achieve client targets.

Overview

9
9
years of professional experience
9
9
years of post-secondary education
3
3
Languages

Work History

Team Lead

eRider
Seberang Jaya, Penang
11.2019 - Current
  • Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Worked with existing customers to increase purchases of products and services.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Performed research to uncover potential target areas, markets and industries.
  • Collaborated with sales and marketing departments to support business objectives and client acquisition.

Product Specialist

Easmed Sdn Bhd
Subang Jaya, Selangor
06.2017 - 06.2019
  • Continually expanded knowledge of product line.
  • Researched product's technical specifications and accurately communicated information.
  • Assisted with demonstrations to showcase functionality.
  • Demonstrated products to help customers try out offerings before making purchases.
  • Established long term customer relationships by using effective communication and active listening skills.

Sales Executive

Karomech Sdn Bhd
Bukit Mertajam, Penang
11.2013 - 06.2015
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Presented products to clients using dynamic presentations and practical use-case scenarios.

Sales Executive

ARO HARDWARE SDN BHD
Bukit Mertajam, Penang
09.2011 - 11.2013
  • Improved revenue through consistent hard work and dedication to acquire over 100+ customer within my territory.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.

Bancassurance Sales Executive

Public Bank Berhad
Bukit Mertajam, Penang
09.2009 - 09.2011
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize bank reputation.
  • Finalized sales and collected necessary deposits.
  • Met with customers to provide information about available products and policies.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Built relationships with clients through active listening and presentation talents to provide excellent service.

Education

High School Diploma -

Sekolah Menengah Kebangsaan Jalan
Bukit Mertajam, Penang
01.1999 - 12.2003

Matriculation -

Matriculation College Pahang
05.2004 - 04.2005

Bachelor of Arts - Communication, Film & Broadcasting,

University Sains Malaysia (USM)School of Communication
Penang
06.2005 - 05.2008

Skills

    Relationship building and rapport

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Accomplishments

  • Collaborated with team of 5 in the development of eRider.
  • Used Google Sheets for Daily Sales tracking spreadsheets.
  • Promoted to Team Lead after 1 years with the company.

Timeline

Team Lead

eRider
11.2019 - Current

Product Specialist

Easmed Sdn Bhd
06.2017 - 06.2019

Sales Executive

Karomech Sdn Bhd
11.2013 - 06.2015

Sales Executive

ARO HARDWARE SDN BHD
09.2011 - 11.2013

Bancassurance Sales Executive

Public Bank Berhad
09.2009 - 09.2011

Bachelor of Arts - Communication, Film & Broadcasting,

University Sains Malaysia (USM)School of Communication
06.2005 - 05.2008

Matriculation -

Matriculation College Pahang
05.2004 - 04.2005

High School Diploma -

Sekolah Menengah Kebangsaan Jalan
01.1999 - 12.2003

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Afric KhawTeam Lead