AFIRA NAZLIN BINTI RAHIM
40450, Shah Alam, Selangor,10
Summary
With a proven track record at MBF Automobile Sdn Bhd, I excel in delivering exceptional customer service and technical support, leveraging my automotive industry expertise. My leadership and communication skills have significantly enhanced client satisfaction and operational efficiency, fostering strong relationships and driving business growth.
Overview
15
15
years of professional experience
Work History
Senior Service Advisor
MBF Automobile Sdn Bhd
10.2023 - Current
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Provided regular status updates on ongoing repairs to keep clients informed throughout the servicing process.
- Maintained detailed records of services performed, tracking trends to inform future recommendations for clients.
- Continuously updated product knowledge through manufacturer training programs and independent research.
- Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers.
- Ensured compliance with company policies, safety regulations, and local laws throughout all operations within the department.
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
- Acted as a liaison between customers, technicians, parts suppliers, insurance providers, effectively managing multiple stakeholders.
- Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
Service Advisor
Proton Edar Centre of Excellent Complex
11.2011 - 09.2023
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and backed up other customer service managers.
Technical Support Engineer
Huntsman Tioxide Malaysia
01.2010 - 06.2010
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Collaborated with cross-functional teams to identify root causes of recurring problems and develop long-term solutions.
- Actively participated in professional development opportunities, staying current on industry trends and best practices in technical support.
- Developed strong relationships with clients by consistently delivering reliable technical assistance and fostering trust in the company''s services.
- Maintained high-quality service, consistently meeting or exceeding performance metrics in a fast-paced environment.
Education
High School Diploma -
ELECTRICAL AND ELECTRONICS ENGINEERING
Dungun, Terengganu, Malaysia 04.2001 -
SECONDRY SCHOOL
SEKOLAH MENENGAH TEKNIK DUNGUN
Dungun, Terengganu, Malaysia01-2017
Skills
Exceptional communication
Timeline
Senior Service Advisor
MBF Automobile Sdn Bhd
10.2023 - Current
Service Advisor
Proton Edar Centre of Excellent Complex
11.2011 - 09.2023
Technical Support Engineer
Huntsman Tioxide Malaysia
01.2010 - 06.2010
High School Diploma -
ELECTRICAL AND ELECTRONICS ENGINEERING
04.2001 -
SECONDRY SCHOOL
SEKOLAH MENENGAH TEKNIK DUNGUN
Similar Profiles
LOUIS HEWLOUIS HEW
Senior Accounts Executive at Gurori Sdn Bhd/ Goruden Sdn BhdSenior Accounts Executive at Gurori Sdn Bhd/ Goruden Sdn Bhd
Faizal Mohd ZainFaizal Mohd Zain
Senior General Manager at Industrial Concrete Products Sdn Bhd /IJM IBS Sdn BhdSenior General Manager at Industrial Concrete Products Sdn Bhd /IJM IBS Sdn Bhd
Suraiya Hani Md ZahariSuraiya Hani Md Zahari
Assistant Manager, Marketing Brand & Communication at Altel Communications Sdn Bhd, a member of Altel Holdings Sdn BhdAssistant Manager, Marketing Brand & Communication at Altel Communications Sdn Bhd, a member of Altel Holdings Sdn Bhd