Afiq Nazmi Bin Ramli
Cafe Manager
Kuala Lumpur
Summary
Adept in overseeing all cafe operations, and committed to serving as a positive and motivating leader.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Cafe Manager
The Coffee Bean & Tea Leaf
01.2023 - Current
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
Assistant Manager (PIC)
The Coffee Bean & Tea Leaf
11.2019 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Management Trainee
The Coffee Bean & Tea Leaf
04.2019 - 10.2019
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Barista/Team Member
The Coffee Bean & Tea Leaf
08.2017 - 03.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
2nd Liutenant
Malaysia Armed Forces
04.2011 - 02.2016
Human Resource Trainee
SBM Offshore
07.2014 - 01.2015
Education
Human Resource Management -
National Defence University Malaysia
Kuala Lumpur, Malaysia 07.2011 - 07.2015
SPM - undefined
Sekolah Sultan Alam Shah
01.2006 - 12.2010
Skills
Continuous improvement
Food safety compliance
Sales tracking
Customer experience management
Operational efficiency
Hiring and training employees
Personal Information
- Nationality: Malaysian
- Driving License: B2, D
Timeline
Cafe Manager
The Coffee Bean & Tea Leaf
01.2023 - Current
Assistant Manager (PIC)
The Coffee Bean & Tea Leaf
11.2019 - 12.2022
Management Trainee
The Coffee Bean & Tea Leaf
04.2019 - 10.2019
Barista/Team Member
The Coffee Bean & Tea Leaf
08.2017 - 03.2019
Human Resource Trainee
SBM Offshore
07.2014 - 01.2015
Human Resource Management -
National Defence University Malaysia
07.2011 - 07.2015
2nd Liutenant
Malaysia Armed Forces
04.2011 - 02.2016
SPM - undefined
Sekolah Sultan Alam Shah
01.2006 - 12.2010
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