Afiqah Mazlan
FORWARDING EXECUTIVE
Port Klang
Summary
Dedicated senior-level forwarding executive with extensive knowledge & experience on forwarding and shipping. Responsive and actively seeking opportunity to handle all aspects of customer’s logistic needs. Outgoing, friendly, with self-driven nature. Physically and mentally health in good condition to handle uncertain task.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Forwarding Executive
Known Group LLC
07.2024 - Current
- Responsible for the monitoring of day-to-day shipment booking status with SSL carrier from origin to destination.
- Select appropriate shipping method and carriers based on cost, transit time and reliability.
- Custodian of HBL record maintenance in Netsuite system.
- HBL record creation, progress monitoring, status updates, document preparation and submission and handoff to the International Logistics Assistant Manager upon cargo ETD port of origin.
- Monitoring of SSL booking confirmation progress, origin container gate-out & gate-in timeline, factory container loading completion, SSL Shipping Instruction cut-off, VGM cut-off, BL cut-off, Port cut-off and actual vessel departure.
- Managing all outbound paperwork associated with international shipments, including Master bills of lading, House Bill of Lading, Telex BL, AMS Filing, ISF filing, VGM, Insurance Certificate and export customs declarations.
- Responsible for escalation of high-risk cases to the International Logistics Manager when required.
- Identify opportunities for cost savings and efficiency improvements within the freight forwarding segment activities.
- Provide excellent customer service, addressing any concerns or questions that clients may have about freight forwarding activity.
Customer Service Coordinator
Max Marine Sdn Bhd
12.2019 - 06.2024
- First person who responsible to response to customer enquiry via email or phone call
- Escalate to upper-level manager if the issue requires their approval or decision making
- I will come with few suggestions and ideas but still the manager will decide the best decision
- Represent the customer service team to the customer for any amendment and special requirement of the shipment
- Example; Form E, Form A, permit, and license
- To inform customer the shipment required all these types of documents for clearance at custom
- Recommend to customer trade terms that are good for them using for smooth and fast clearance at destination
- Example FOB, CFR, and CIF
- These 3 are commonly used by customer but still it depends on the origin country itself
- Propose PIC in shipping agent on current freight charges
- Usually via email and phone call
- Discuss and seeking approval with manager the shipping agent to be use for export shipment
- First contact if there is any issue occur with shipper from China, India, Australia and Indonesia
- Regarding BL status, shipper pending payment at port of loading, BL status (original, telex release or seaway bill)
- I receive Bill of Lading (BL), packing list, invoice from customer and key in all the data in the system and get the job reference number
- The CS will use the reference number for customs declaration system and account department will use the reference for billing purpose
- At the end of the month, I will pull out the data from the system to cross check with account department for the total number of jobs create and number of shipments happening of the month
- There are few shipments we receive on the month but the vessel is arriving on the next month or next two month
- The purpose of the cross check is to make sure container not missing out to do clearance and no customer complaint
- Keep tracking on the vessel ETA on daily basis
- Port system will update the vessel details 2-3 days before arrival different with shipping lines tracking that update on the vessel from the first day vessel discharge from port of loading
- I will use the shipping tracking system until the details update in the port system
- Port system accuracy is reliable and we will do the clearance based on the port system details
- Shipping lines will email the shipment Notice of Arrival (NOA) and Tax Invoice for clearance
- The tax invoice states the total freight, inspection fee, documentation fee, terminal handling charges and etc
- The charges depend on the trade term that they are agreed earlier
- I go through the NOA and Tax invoice in details to ensure the vessel, container, item description, gross weight and port discharge are correct and according to BL receive earlier
- Create payment voucher in system and pass to account department for payment
- They will do the payment via online transfer and pass to me the receipt payment
- I am preparing Letter of Indemnity (LOI) or Letter of Authority (LOA) by using the shipping agent given template
- Fill in company details such as, account ledger Westport and Northport, company address, contact person and contact number
- Plus, insert the vessel and container details accurately
- Complete letter and BIS email to shipping lines accordingly
- They are still few agents that is required all documents to be sent physically at their counter for clearance
- I will arrange my dispatch to do so usually 1 day before vessel arrival to avoid delay
- Checking and follow up the DO status until its clear in port system
- For urgent cases, I will directly call the agents and ask if there is any issue upon release our EDO
- I will make sure its done before the container stacked to avoid delay that cause demurrage, detention and storage charged to us
- Issue container deposit and request refund after 2 weeks empty returns to depo
- As of now, 70% of shipping agents are using Container Ledger Account (CLA) certificate as guarantee for container deposit
- I will update vessel arrival data in CLA system for approval then only the EDO release
- On the other hand, few shipping agents still required container deposit by cash depends on the size of the container and cargo items
- Shipping agents will notify us the payer of EDO for any extra charges incurred such as demurrage, detention and storage
- We as forwarder will clear the payment at first place
- Then I will cross check with customer and transport department who are responsible for the delay and bear the cost
- I will inform account department accordingly
- Damage container image will be sent to us from customer during cargo loading or from shipping agent when the empty container received
- It is a must for our customer to take photo before the container sealed and ship to their end customer
- If there is damage of the container before ship, the shipping agent cannot charge to customer for any damage or dirty container
- If the damage proves happen after cargo loading, customer must bear the cleaning or damage cost
- Call and email haulier from our listing to check their availability to sent our container based on customer instruction
- Fill in template given by haulier with container, vessel, cargo details and delivery instruction
- Highlight the special instruction in the email to ensure smooth delivery process
- Create e gate pass in the port system
- NOA will state the container discharge at Westport or Northport
- They are 2 different system with different way to create e gate pass
- After clear the EDO and customs declaration only e gate passes able to create
- The gate pass, ROT and customs form will be sent via email
- The transport department will monitor the delivery until empty container returns to depo accordingly
- Port pass application and vehicle port sticker for operation staff department
- These two-application using online Westport system
- The operation team need the pass to go in Westport or northport for custom declaration clearance or if there is any complication on the customer container
- Staff birthday celebrations and company trip
- Planning and propose budget to manager for celebration and trips
- Report to legal team if there is any issue on the floor
- Brainstorming for the problem solving and get approval to do require action
Customer Service Team Leader
Honeywell Engineering Sdn Bhd
01.2018 - 05.2019
- Responsible contact person for issue on the floor between CS
- Discuss and propose idea to overcome the issue
- Escalate to manager for any Red-Light order with complete documents and evidence
- Back up the CS team on customer complaints
- Common issues are the pricing and the stock availability arise when the new or amended master data information are not passes to the appropriate department on time
- Work closely with the sales team to ensure customer requirement are fully understood and synchronized with CS team work planning
- Keep checking on order listing to track on open order and past dues
- I need to ensure the customer are proactively informed of potential details by my CS team
- Returns or credit note approval, reports and analysis
- CS submit the returns or CN for checking and approval
- By end of the month report will be sent to manager and discuss on the improvements if required
- Represented CS team in monthly Order-to-Cash reports
- Led and conducts meeting with manager and team
- Attending training of the system for a month
- Online and physical training with the superuser from India office to make sure the system hands on correctly and smoothly
- Understanding how the system work to simplify order entry process
- Conduct training to CS team and educate them use the system on daily task
- Seeking the CS team feedback and handling problem arise upon system starts from 1st day system hands on until 100% actively use by all CS on the floor
- Monitor daily Order-to-Cash date entry and record error
- Check in details inappropriate data entry or error details
- Discuss with CS if there is any open job
- Provide support to all users
- Receive report from CS for system error or failure and escalate if required
- Request approval for new access for new joining or the function request
- New hiring will report directly to me to request access for order entry
Order Processing Coordinator
Wilhelmsen Maritime Services
06.2016 - 01.2018
- Process customer request in CS mailbox to quotation and purchase order by using Blenda and IFS system
- Checking stock availability ETA with supply chain for no stock item
- Inform customer for the stock ETA
- Confirm order and process PO once customer accept the quotation
Declaration Clerk
ZFZ Logistics Sdn Bhd
10.2013 - 01.2016
- Receive BL, packing list, invoice from customer and Notice of Arrival from shipping agent and key in all vessel, container and cargo details in custom declaration system accurately
- Confirm the import duty with customer before submission
- Records all shipment sent and sum up the amount duty payable
- Pass to account department to prepare bank draft or cash to pay the duty at Westport or Northport custom counter
Education
Diploma In Business Studies -
UiTM Merbok
07.2010 - 03.2013
SPM - undefined
SMK Sik
Skills
Malaysia port system
Timeline
Forwarding Executive
Known Group LLC
07.2024 - Current
Customer Service Coordinator
Max Marine Sdn Bhd
12.2019 - 06.2024
Customer Service Team Leader
Honeywell Engineering Sdn Bhd
01.2018 - 05.2019
Order Processing Coordinator
Wilhelmsen Maritime Services
06.2016 - 01.2018
Declaration Clerk
ZFZ Logistics Sdn Bhd
10.2013 - 01.2016
Diploma In Business Studies -
UiTM Merbok
07.2010 - 03.2013
SPM - undefined
SMK Sik
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