Afiqah Manan
TELLER
KAJANG ,SELANGOR
Summary
Trustworthy skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
18
18
years of post-secondary education
17
17
years of professional experience
Work History
TELLER
HSBC BANK (M) BHD
KAJANG, SELANGOR
06.2017 - Current
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Performed customer transactions for deposits and withdrawals.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Chief Cashier Relief- Responsible for balancing cash in the vault
- Managing the cash float to ensuring that there is sufficient cash for the daily work operation and overlooking all cash related activity for the branch
PAYMENT SERVICES DEPT- ACES & COS
HSBC BANK (M) BHD
KUALA LUMPUR
05.2010 - 06.2017
- Carried out day-day-day duties accurately and efficiently.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
PAYMENT SERVICES DEPT- BRANCH SUPPORT SERVICES
HSBC BANK (M) BHD
KUALA LUMPUR
02.2011 - 05.2017
- Checking report Transaction Exception/Unposted Entries
- Checking on report Unauthorized Overdraft and monitoring for CIB customer which deal with PCM Dept
- Checking on report Inward Clearing Uploaded item reject list,items posting reject list
- Monitoring Generic Lnotes SD BSS and received confirmation from Branches for cheque to be return/pass
- Daily and Monthly Balancing to ensure inward clearing item to be cleared and reversed from Unposted Entries Account
- Assist in calling for large cheque confirmation and pending confirmation (inward clearing)
- Daily checking on eyeball (cheque)
Education
BACHELOR oF BUSINESS ADMINISTRATION
UNIVERSITY PUTRA MALAYSIA
SERDANG SELANGOR 07.2011 - 10.2015
DIPLOMA iN ACCOUNTANCY
MARA PROFESSIONAL COLLEGE
BERANANG SELANGOR 07.2007 - 10.2010
SMK SAUJANA IMPIAN
KAJANG SELANGOR 01.2002 - 12.2006
SK KAJANG
SELANGOR 01.1996 - 12.2001
Skills
Excellent time management skills
Cash Handling
Cheerful
Positive
Timeline
TELLER
HSBC BANK (M) BHD
06.2017 - Current
BACHELOR oF BUSINESS ADMINISTRATION
UNIVERSITY PUTRA MALAYSIA
07.2011 - 10.2015
PAYMENT SERVICES DEPT- BRANCH SUPPORT SERVICES
HSBC BANK (M) BHD
02.2011 - 05.2017
PAYMENT SERVICES DEPT- ACES & COS
HSBC BANK (M) BHD
05.2010 - 06.2017
DIPLOMA iN ACCOUNTANCY
MARA PROFESSIONAL COLLEGE
07.2007 - 10.2010
SMK SAUJANA IMPIAN
01.2002 - 12.2006
SK KAJANG
01.1996 - 12.2001