AFIF AQMAR
SUPERVISOR
KUALA LUMPUR
Summary
Dynamic leader with a proven at DOKA SDN BHD, enhancing team productivity and customer satisfaction through strategic planning and effective staff management. Skilled in operations management and negotiation, achieving significant process improvements and waste reduction. Excelled in fostering a collaborative environment, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Supervisor
DOKA SDN BHD
12.2023 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained high safety standards to ensure secure workplace for all employees and customers.
Head Bartender
MA FOODS SDN BHD
06.2022 - 12.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
BEAKERS SDN BHD
06.2022 - 06.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Team Leader
J&T Express Sdn Bhd
04.2019 - 03.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Supervisor
Pavilion Foodcourt
11.2017 - 01.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
Service Crew Member
Lebak Cafe
08.2015 - 09.2017
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
Education
SPM -
Smk Cenderawasih
Kuantan, Malaysia12-2015
PMR -
SMK Tengku Panglima Perang Tengku Muhammad
Kuantan, Malaysia11-2013
Skills
Staff management
Operations management
Process improvement
Strategic planning
Inventory control
Schedule development
Customer service
Negotiation
Waste reduction
Timeline
Supervisor
DOKA SDN BHD
12.2023 - 12.2024
Head Bartender
MA FOODS SDN BHD
06.2022 - 12.2023
Bartender
BEAKERS SDN BHD
06.2022 - 06.2023
Team Leader
J&T Express Sdn Bhd
04.2019 - 03.2022
Supervisor
Pavilion Foodcourt
11.2017 - 01.2019
Service Crew Member
Lebak Cafe
08.2015 - 09.2017
SPM -
Smk Cenderawasih
PMR -
SMK Tengku Panglima Perang Tengku Muhammad
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