Nurul Afiqah Md Noor
Logistic Administration At Chanel
Shah Alam, Selangor,10
Summary
Dedicated and personable Logistics Administrator with a wealth of experience in the logistics sector. A collaborative team player with a positive demeanor and a track record of establishing strong client relationships. Committed to ensuring customer satisfaction and supporting company success. Expert in optimizing quality, speed, and processes. Articulate and enthusiastic, with a proven passion for building partnerships and fostering business growth.
Overview
7
7
years of professional experience
Work History
Logistic Administration
Chanel (Kuala Lumpur) Sdn Bhd
2024.01 - Current
- Luxury Goods Management: Oversee logistics for high-value items, ensuring meticulous handling, storage, and transportation to maintain product integrity and luxury standards.
- Inventory Control: Manage inventory levels, track stock movements, and coordinate with suppliers to ensure optimal stock availability and minimize disruptions.
- Supplier and Vendor Coordination: Liaise with suppliers and vendors to manage shipments, resolve issues, and ensure timely delivery in line with luxury retail standards.
- Order Processing: Handle order fulfillment from receipt to delivery, ensuring accurate and timely processing while providing a premium customer experience.
- Documentation and Compliance: Prepare and manage all necessary documentation, including customs and insurance paperwork, adhering to legal and company standards.
- Customer Communication: Maintain high levels of communication with clients, providing updates on order status and handling any inquiries or issues with professionalism.
- Problem Resolution: Address and resolve logistics-related issues swiftly to prevent delays or impact on the luxury customer experience.
- Reporting and Analysis: Generate and analyze logistics reports to track performance, identify trends, and recommend improvements for operational efficiency.
- High-Value Item Handling: Implement and oversee protocols for the secure handling and transportation of luxury goods to prevent damage and loss.
- Relationship Management: Build and maintain strong relationships with key stakeholders, including high-profile clients and luxury partners, to enhance service quality and operational efficiency.
Premier Customer Care Representative
Federal Express Services (M) SDN BHD
3 2022 - 2024.01
- Stakeholder Engagement: Actively participated in bi-monthly meetings to refine practices.
- Account Management: Oversaw key accounts (Apple, Sensata, BCM), handling bookings, claims, logistics, and relationship management.
- Shipment Monitoring: Tracked shipments from pickup to delivery and managed proactive issue resolution.
- Reporting: Created detailed, customized shipment reports for customer reference.
- Problem-Solving: Addressed complex shipment issues with root cause analysis and preventive actions.
- Sales Support: Assisted in lead generation and collaborated with sales teams to enhance customer satisfaction.
- Customer Communication: Managed interactions through live chat, email, and phone, and kept customers updated on shipments.
- Operational Coordination: Worked with teams to ensure timely importation of shipments into Malaysia.
- Client Complaints: Responded to complaints and implemented corrective actions to maintain satisfaction.
- Creative Solutions: Developed solutions to exceed customer expectations.
- Staff Training: Trained and supervised new staff members.
Customs Clearance Representative
Federal Express Services (M) SDN BHD
2017.09 - 2022.03
- Customer Interaction: Answered calls, responded to emails, and communicated with clients regarding shipping and customs.
- Customs Clearance Expertise: Nearly 5 years of experience in handling inbound shipments to Malaysia, advising on regulations, documentation, duties, taxes, and exemptions.
- Consignment Inspection: Verified import/export licenses and documentation, identified non-compliant items.
- Tariff Classification: Classified goods using tariff systems for taxation; knowledgeable in tariff codes and JKDM customs.
- Customs Exemptions: Proficient in handling various customs exemptions (e.g., Form E, Form D, Form AI, Form ATR, LMW, SST exemptions).
- Business Support: Provided logistics advice to streamline import/export processes and ensured compliance with customs regulations.
- Communication Facilitation: Acted as a liaison between importers and government institutions (e.g., Pharmacy, MAQIS, Customs) to expedite cargo clearance.
- Customs Queries: Responded to queries about commodity codes, duty rates, and licenses.
- License Familiarity: Knowledgeable in various licenses and certifications (e.g., License A, License B, Import License, MSDS, Phyto Cert, MAQIS).
- Duty/Tax Advice: Guided customers on duty/tax calculations and preferred HS codes to avoid customs rejections.
- Customs Forms: Experienced with customs forms (e.g., K1, K2, K8) and processes.
- Documentation Management: Compiled and requested import paperwork, including customs bills, origin certifications, and cargo control documents.
- Agency Consultation: Consulted with relevant agencies to expedite customs and quarantine clearance.
Trainee Customer Experience Management
Malaysia Airports Holdings Berhad
2017.07 - 2017.09
- Customer Experience Measurement: Assessed customer experience at all touchpoints along the customer journey, establishing baselines for future performance evaluation.
- Predictive Analysis: Anticipated and prioritized customer needs and trends, using role-based dashboards and action plans to drive engagement and results.
- Continuous Improvement: Tracked progress against established baselines, driving improvements through closed-loop feedback and strategic initiatives.
- Customer Interaction: Assisted employees, visitors, and customers professionally and courteously.
- Creative Problem-Solving: Developed innovative solutions to enhance customer satisfaction and exceed expectations.
Operation Trainee
DGL Freight SDN BHD
2017.02 - 2017.06
- Document and Sample Verification: Ensured accuracy of documents versus samples, liaised with suppliers and customers.
- Freight Records: Maintained detailed records of freight conditions, handling, and challenges encountered.
- Handling Requirements: Notified employees of specific handling requirements for shipments.
- Route Planning: Investigated and planned optimal routes for shipments, considering goods' nature, cost, transit time, and security.
- Communication: Managed communication and control throughout all phases of freight journeys.
- Relationship Building: Developed positive relationships with haulers and suppliers to ensure smooth logistics operations.
- Documentation Preparation: Prepared documentation in compliance with customs and insurance requirements.
- Delivery Management: Received and logged inbound deliveries, accurately reporting and documenting shipment details.
- Third-Party Coordination: Coordinated with third-party suppliers for transportation via road, rail, air, or sea based on customer needs.
- Booking and Records: Booked and documented inbound and outbound deliveries, maintaining precise service records.
Education
BACHELOR HONS OF INDUSTRIAL LOGISTICS - Logistics Management
UniKL Malaysian Institute of Industrial Technology
Pasir Gudang, Johor, Malaysia 2017.04 -
Skills
TEAMWORK
MICROSOFT OFFICE
PLANNING
CUSTOMER SUCCESS
CRITICAL THINKING
COMMUNICATION SKILLS
CUSTOMS CLEARANCE
CORRECTIVE AND PREVENTIVE ACTION (CAPA)
ACCOUNT MANAGEMENT
UPSELLING
PROBLEM SOLVER
PERSUASION
Accomplishments
- Recognized by management for managing Apple is fairly new on job managing demanding Apple customer's request.
- Leading the team - key to delivering timely feedback to customer and managing internal stakeholders to ensure logistic planning and delivering on time especially time-sensitive Apple New Product Introduction (NPI) Launch.
- PCC Apple Team never received any negative messages on PCC performance and team's dedication earned full 5-star review from both Apple Primary Customer, Hui Shan & FedEx Sales.
Languages
ENGLISH
MALAY
References
AERIS THO, aeris_tho@yahoo.com
Timeline
Logistic Administration
Chanel (Kuala Lumpur) Sdn Bhd
2024.01 - Current
Customs Clearance Representative
Federal Express Services (M) SDN BHD
2017.09 - 2022.03
Trainee Customer Experience Management
Malaysia Airports Holdings Berhad
2017.07 - 2017.09
BACHELOR HONS OF INDUSTRIAL LOGISTICS - Logistics Management
UniKL Malaysian Institute of Industrial Technology
2017.04 -
Operation Trainee
DGL Freight SDN BHD
2017.02 - 2017.06
Premier Customer Care Representative
Federal Express Services (M) SDN BHD
3 2022 - 2024.01
Similar Profiles
Amirul Bin Dinar Amirul Bin Dinar null
Technichian at RADICARE (M) SDN BHD, HOSPITAL KUALA LUMPURTechnichian at RADICARE (M) SDN BHD, HOSPITAL KUALA LUMPUR
Sazrul FadzilSazrul Fadzil
Regional General Manager at Premium Lodge Sdn Bhd C/o Hotel Royal Kuala LumpurRegional General Manager at Premium Lodge Sdn Bhd C/o Hotel Royal Kuala Lumpur
Chong Kim LeongChong Kim Leong
Senior Plant Operation Manager at T Hasegawa Flavours (Kuala Lumpur) Sdn. Bhd.Senior Plant Operation Manager at T Hasegawa Flavours (Kuala Lumpur) Sdn. Bhd.