Nurul Afiqah Md Noor
Logistic Administration At Chanel
Shah Alam, Selangor,10
Summary
Dedicated and personable Logistics Administrator with a wealth of experience in the logistics sector. A collaborative team player with a positive demeanor and a track record of establishing strong client relationships. Committed to ensuring customer satisfaction and supporting company success. Expert in optimizing quality, speed, and processes. Articulate and enthusiastic, with a proven passion for building partnerships and fostering business growth.
Overview
7
7
years of professional experience
Work History
Logistic Administration
Chanel (Kuala Lumpur) Sdn Bhd
01.2024 - Current
- Luxury Goods Management: Oversee logistics for high-value items, ensuring meticulous handling, storage, and transportation to maintain product integrity and luxury standards.
- Inventory Control: Manage inventory levels, track stock movements, and coordinate with suppliers to ensure optimal stock availability and minimize disruptions.
- Supplier and Vendor Coordination: Liaise with suppliers and vendors to manage shipments, resolve issues, and ensure timely delivery in line with luxury retail standards.
- Order Processing: Handle order fulfillment from receipt to delivery, ensuring accurate and timely processing while providing a premium customer experience.
- Documentation and Compliance: Prepare and manage all necessary documentation, including customs and insurance paperwork, adhering to legal and company standards.
- Customer Communication: Maintain high levels of communication with clients, providing updates on order status and handling any inquiries or issues with professionalism.
- Problem Resolution: Address and resolve logistics-related issues swiftly to prevent delays or impact on the luxury customer experience.
- Reporting and Analysis: Generate and analyze logistics reports to track performance, identify trends, and recommend improvements for operational efficiency.
- High-Value Item Handling: Implement and oversee protocols for the secure handling and transportation of luxury goods to prevent damage and loss.
- Relationship Management: Build and maintain strong relationships with key stakeholders, including high-profile clients and luxury partners, to enhance service quality and operational efficiency.
Premier Customer Care Representative
Federal Express Services (M) SDN BHD
3 2022 - 01.2024
- Stakeholder Engagement: Actively participated in bi-monthly meetings to refine practices.
- Account Management: Oversaw key accounts (Apple, Sensata, BCM), handling bookings, claims, logistics, and relationship management.
- Shipment Monitoring: Tracked shipments from pickup to delivery and managed proactive issue resolution.
- Reporting: Created detailed, customized shipment reports for customer reference.
- Problem-Solving: Addressed complex shipment issues with root cause analysis and preventive actions.
- Sales Support: Assisted in lead generation and collaborated with sales teams to enhance customer satisfaction.
- Customer Communication: Managed interactions through live chat, email, and phone, and kept customers updated on shipments.
- Operational Coordination: Worked with teams to ensure timely importation of shipments into Malaysia.
- Client Complaints: Responded to complaints and implemented corrective actions to maintain satisfaction.
- Creative Solutions: Developed solutions to exceed customer expectations.
- Staff Training: Trained and supervised new staff members.
Customs Clearance Representative
Federal Express Services (M) SDN BHD
09.2017 - 03.2022
- Customer Interaction: Answered calls, responded to emails, and communicated with clients regarding shipping and customs.
- Customs Clearance Expertise: Nearly 5 years of experience in handling inbound shipments to Malaysia, advising on regulations, documentation, duties, taxes, and exemptions.
- Consignment Inspection: Verified import/export licenses and documentation, identified non-compliant items.
- Tariff Classification: Classified goods using tariff systems for taxation; knowledgeable in tariff codes and JKDM customs.
- Customs Exemptions: Proficient in handling various customs exemptions (e.g., Form E, Form D, Form AI, Form ATR, LMW, SST exemptions).
- Business Support: Provided logistics advice to streamline import/export processes and ensured compliance with customs regulations.
- Communication Facilitation: Acted as a liaison between importers and government institutions (e.g., Pharmacy, MAQIS, Customs) to expedite cargo clearance.
- Customs Queries: Responded to queries about commodity codes, duty rates, and licenses.
- License Familiarity: Knowledgeable in various licenses and certifications (e.g., License A, License B, Import License, MSDS, Phyto Cert, MAQIS).
- Duty/Tax Advice: Guided customers on duty/tax calculations and preferred HS codes to avoid customs rejections.
- Customs Forms: Experienced with customs forms (e.g., K1, K2, K8) and processes.
- Documentation Management: Compiled and requested import paperwork, including customs bills, origin certifications, and cargo control documents.
- Agency Consultation: Consulted with relevant agencies to expedite customs and quarantine clearance.
Trainee Customer Experience Management
Malaysia Airports Holdings Berhad
07.2017 - 09.2017
- Customer Experience Measurement: Assessed customer experience at all touchpoints along the customer journey, establishing baselines for future performance evaluation.
- Predictive Analysis: Anticipated and prioritized customer needs and trends, using role-based dashboards and action plans to drive engagement and results.
- Continuous Improvement: Tracked progress against established baselines, driving improvements through closed-loop feedback and strategic initiatives.
- Customer Interaction: Assisted employees, visitors, and customers professionally and courteously.
- Creative Problem-Solving: Developed innovative solutions to enhance customer satisfaction and exceed expectations.
Operation Trainee
DGL Freight SDN BHD
02.2017 - 06.2017
- Document and Sample Verification: Ensured accuracy of documents versus samples, liaised with suppliers and customers.
- Freight Records: Maintained detailed records of freight conditions, handling, and challenges encountered.
- Handling Requirements: Notified employees of specific handling requirements for shipments.
- Route Planning: Investigated and planned optimal routes for shipments, considering goods' nature, cost, transit time, and security.
- Communication: Managed communication and control throughout all phases of freight journeys.
- Relationship Building: Developed positive relationships with haulers and suppliers to ensure smooth logistics operations.
- Documentation Preparation: Prepared documentation in compliance with customs and insurance requirements.
- Delivery Management: Received and logged inbound deliveries, accurately reporting and documenting shipment details.
- Third-Party Coordination: Coordinated with third-party suppliers for transportation via road, rail, air, or sea based on customer needs.
- Booking and Records: Booked and documented inbound and outbound deliveries, maintaining precise service records.
Education
BACHELOR HONS OF INDUSTRIAL LOGISTICS - Logistics Management
UniKL Malaysian Institute of Industrial Technology
Pasir Gudang, Johor, Malaysia 04.2017 -
Skills
TEAMWORK
MICROSOFT OFFICE
PLANNING
CUSTOMER SUCCESS
CRITICAL THINKING
COMMUNICATION SKILLS
CUSTOMS CLEARANCE
CORRECTIVE AND PREVENTIVE ACTION (CAPA)
ACCOUNT MANAGEMENT
UPSELLING
PROBLEM SOLVER
PERSUASION
Accomplishments
- Recognized by management for managing Apple is fairly new on job managing demanding Apple customer's request.
- Leading the team - key to delivering timely feedback to customer and managing internal stakeholders to ensure logistic planning and delivering on time especially time-sensitive Apple New Product Introduction (NPI) Launch.
- PCC Apple Team never received any negative messages on PCC performance and team's dedication earned full 5-star review from both Apple Primary Customer, Hui Shan & FedEx Sales.
Languages
ENGLISH
MALAY
References
AERIS THO, aeris_tho@yahoo.com
Timeline
Logistic Administration
Chanel (Kuala Lumpur) Sdn Bhd
01.2024 - Current
Customs Clearance Representative
Federal Express Services (M) SDN BHD
09.2017 - 03.2022
Trainee Customer Experience Management
Malaysia Airports Holdings Berhad
07.2017 - 09.2017
BACHELOR HONS OF INDUSTRIAL LOGISTICS - Logistics Management
UniKL Malaysian Institute of Industrial Technology
04.2017 -
Operation Trainee
DGL Freight SDN BHD
02.2017 - 06.2017
Premier Customer Care Representative
Federal Express Services (M) SDN BHD
3 2022 - 01.2024
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