Aeron Mark
Customer Service
Kuching
Summary
Knowledgeable and dedicated customer service professional with science studies background. Solid team player with outgoing, positive demeanor and excellent communication skills. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service
McDonald's
Kuching
10.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Internship Student
Sarawak Veterinary Diagnostics Laboratory
Kuching
06.2019 - 08.2019
- Reported back to supervisor to receive day-to-day tasks and responsibilities.
- Completed range of simultaneous job tasks to support corresponding officers research and operational needs.
- Completed research, compiled data and assisted in timely reporting.
- Researched and reviewed information in support of daily objectives.
Education
Bachelor of Science - Resources Biotechnology
Universiti Malaysia Sarawak
Kuching,Malaysia 09.2017 - 10.2020
Skills
Customer service
undefinedTimeline
Customer Service
McDonald's
10.2020 - Current
Internship Student
Sarawak Veterinary Diagnostics Laboratory
06.2019 - 08.2019
Bachelor of Science - Resources Biotechnology
Universiti Malaysia Sarawak
09.2017 - 10.2020
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