Theevakaran Subramaniam
Kajang, Selangor
Summary
I have over seven years of experience in content management processes in e-commerce three years of experience in leading a content moderation operations team and one year of handling partner relationships for e-commerce drop-off points I am truly interested in building my career advancement in your company. I believe that with my enthusiasm, initiative, positive approach, and willingness to learn, I will be able to contribute efficiently and energetically to your organization's vision and progress in the future. I look forward to being given the opportunity of a personal interview at your convenience. Enclosed, please find full details of my particulars, academic qualifications, and work experiences.
Overview
3
3
years of professional experience
Work History
Assistant Manager, (DOP) Partner Relationship
Shopee Express
01.2023 - Current
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Liaised between partners and internal stakeholders to resolve conflicts.
- Implemented processes to enforce compliance with partner agreements.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Streamlined internal processes, fostering improved efficiency and productivity within the operations
Assistant Manager, Operations Content
Shopee Ltd, SEA Group
01.2021 - 12.2022
- Streamlined operations by implementing efficient processes and workflow systems.
- Enhanced customer satisfaction by addressing and resolving operational issues promptly.
- Increased team productivity by providing ongoing training and support to staff members.
- Managed daily operations, ensuring the smooth functioning of the organization and consistent delivery of high-quality services.
- Reduced operational costs by identifying areas of inefficiency and implementing cost-effective solutions.
- Coordinated with cross-functional teams to drive successful project completion within deadline constraints.
- Conducted performance evaluations for staff members, identifying strengths and areas for improvement to optimize team performance.
- Assisted in budget development and financial forecasting, supporting fiscal responsibility throughout the organization''s operations.
- Participated in recruitment efforts, selecting qualified candidates who could contribute positively to the team dynamic while delivering exceptional results on assigned tasks.
- Organized staff meetings regularly, promoting open communication channels between team members and leadership personnel.
- Supervised operations team to support operational excellence and excellent customer service.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring, and training of team members.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored key performance metrics to identify areas for improvement.
Education
Bachelor of Arts - Business Administration
Universiti Utara Malaysia
Kuala Lumpur, Malaysia09.2024
Skills
- Cost Reduction
- Product and Service Knowledge
- Recruiting and Interviewing
- Operations Management
- Quality control
- Performance management
References
Arif Yeop
013753806
Interests
Badminton, Futsal, Gym Reading books Find information about new tech updates
Languages
English
Native language
Malay
Proficient
C2
Timeline
Assistant Manager, (DOP) Partner Relationship
Shopee Express
01.2023 - Current
Assistant Manager, Operations Content
Shopee Ltd, SEA Group
01.2021 - 12.2022
Bachelor of Arts - Business Administration
Universiti Utara Malaysia
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