Hi, I’m
Adzmiah Binti Abdullah
Senior Executive
Sitiawan
Overview
31
years of professional experience
2
Languages
Work History
RHB Bank Berhad
Senior Customer Service Officer
01.2011 - Current
Job overview
- Evaluated employee performance regularly, providing constructive feedback aimed at fostering continuous improvement and development.
- Developed and maintained a comprehensive knowledge of product offerings, allowing for more effective issue resolution.
- Reduced customer complaints by proactively identifying recurring issues and implementing lasting solutions.
- Cultivated strong relationships with clients by delivering personalized attention and addressing unique needs.
RHB Bank Berhad
Teller
03.2000 - 01.2011
Job overview
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
RHB Bank Berhad
Bank Teller
04.1993 - 01.2000
Job overview
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Education
Universiti Teknologi MaraShah Alam
BBA from Marketing
04.2001
Skills
Lead Generation
Coaching and Mentoring
Complaint Handling
Problem Resolution
Additional Information
My current salary is RM6500.00, expected salary RM 7500.00.
Timeline
Senior Customer Service Officer
RHB Bank Berhad
01.2011 - Current
Universiti Teknologi Mara
BBA from Marketing
04.2001
Teller
RHB Bank Berhad
03.2000 - 01.2011
Bank Teller
RHB Bank Berhad
04.1993 - 01.2000