Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Office Manager with over 3 years of experience in Property Management. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Office Manager
Ivory Properties Group Berhad
Georgetown, Penang
04.2019 - Current
Managing high-end condo
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Manage, oversee and control all financial and accounting matter
Manage, analyze, control and plan building expenses
Coordinated special projects and managed schedules
Maintained computer and physical filing systems.
Prepare building financial costing and budgeting
Daily financial management duty includes accounting, billings, collection, finance and Budgeting
Oversee and manage Account Payable (AP) and Account Receivable (AR)
Daily management administrative duty such as managing staffs which includes subordinates, technician, cleaners and security officers
Manage and upkeep building facilities to ensure facilities is at highest-level condition for residence
Ensure smooth workflows of office and staffs
Maintain entire building at its highest standard hence building image can be protected and building value can be appreciating
Attending and build repo with owner and tenant and solve their issue
Coordinate AGM
Prepare minutes for each meetings
Liaise with authorities and government agencies
Maintain good PR with residence
Experience gained: People management and conflict management and customer complaint management
Compliment received from residents on quick action taken and good PR.
Financial & Investment Analyst
Siewsui Investment Sdn Bhd
Georgetown, Penang
07.2015 - 07.2018
Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
Evaluated investment potential of companies with thorough assessments of historical data, operational activities and future objectives.
Performed complex financial and budget analyses to determine requirements and justify requested funding.
Reviewed financial reports and streamlined operations to increase productivity and company profits.
Analyzed financial information related to payroll, capital projects, operating expenses, professional service contracts and office supplies and equipment to examine budget needs.
Consolidated financial data and materials for key leadership meetings.
Led monthly meetings with directors to analyze spending and provide financial recommendations.
Supported financial transactions and investment details by preparing supporting transactions.
Monitored and analyzed financial, statistical and operational data trends.
Kept pace with economic, industrial and corporate developments impacting clients' financial wellbeing.
Solved financial problems with use of diverse analytical and modeling techniques.
Improved financial status by analyzing results, monitoring variances and recommending actions to Directors.
Assisted companies with choosing and timing investments for optimal results.
Transaction Services Analyst
Citigroup Transaction Services (M) Sdn Bhd
Georgetown, Penang
09.2011 - 07.2015
Started as 6 months internship student, preparing job documents for processors, filing and preparing reports. Just after first month of internship, I have been offered permanent position as Transaction Services Associates for Australia and New Zealand investigation. I have been promoted to next level position as Transaction Services Analyst focusing Australia and New Zealand Investigation, and also supporting Singapore and Sri Lanka investigation, Investigation team reports which involves Asia Pacific countries such as Malaysia, Singapore, Hong Kong, Taiwan, Philippines, Australia, New Zealand and Sri Lanka in second year till present.
Responsibilities:
Provide solution to clients or third party banks in every cases that occurred in international cross border payments.
Handle client’s enquiry in their cross border payments and to ensure client’s payment goes smoothly.
Providing client preventive action to avoid similar problems occurring in their future payments.
Assisting clients and third party banks in back valuing their payments from calculating costs involve to value adjustment of payments (Australia and New Zealand payments).
Monitoring each payment to fulfill requirement under Financial Action Task Force (FATF) to prevent money laundering and terrorist financing in cross border payments.
Collecting long and huge outstanding charges that need to be paid by external bank in each cross border payments.
Preparing weekly investigation volumes report to manager and Quality Assurance department.
Preparing Sri Lanka Payments report for Citibank Sri Lanka to report to Sri Lanka Central Bank.
Preparing error tracker reports to identify in which area error occurred and how to avoid it in future.
Well versed in SWIFT messaging systems, which is highly secured banking communication channels. Experience gained
Analyzing and investigating problems occurred especially with institutional customer’s transactions and cross border payment such as non-receipt payments, unable to apply payments, and etc.
Communicating and liaising with third parties especially international banks to expedite huge amount or high risk payment cases and to provide solution for problems which have occurred which improves my strategic skills.
With high volumes of transactions, I am trained to complete task in high pressure environment within given time period with quality output and results.
Achievement :
3 published compliments/feedback from clients in company's bulletin
"thank you note" from Department Head of Citibank China.
Education
BBA - Finance
Universiti Teknologi Mara (UiTM)
Perlis, Malaysia
01.2009 - 12.2011
Diploma - Investment Analysis
Universiti Teknologi Mara (UiTM)
Perlis, Malaysia
12.2006 - 12.2009
Skills
Flexible and Adaptable
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Additional Information
Takaful Basic Examination License Holder
Other Skills :
Have a good leadership, interpersonal and communication skills, hardworking and self-reliance.
High enthusiasm to explore new challenges and adapt quickly with changes.
Able to work individually or in group
Experience in working under pressure and can work under pressure
Keen to learn new things, adaptable, resourceful and good communication skills.
I believed with all the experience I have, I am a team player with proven leadership skills and always prepared to learn and challenge myself.
Refference:
Mr Wan Yaseer (019-472 1977)
Head of Business Faculty
Universiti Teknologi Mara Perlis
Mr Tan Chun Jue (017-481 0626)
Manager, Citigoup Transaction Services
Mr Cheok (017-479 5559) Group Accountant, Siewsui Investment Sdn Bhd
Ms Ching Ai Hooi (017-9800251) General Manager, Ivory Properties Group Berhad
Timeline
Office Manager
Ivory Properties Group Berhad
04.2019 - Current
Financial & Investment Analyst
Siewsui Investment Sdn Bhd
07.2015 - 07.2018
Transaction Services Analyst
Citigroup Transaction Services (M) Sdn Bhd
09.2011 - 07.2015
BBA - Finance
Universiti Teknologi Mara (UiTM)
01.2009 - 12.2011
Diploma - Investment Analysis
Universiti Teknologi Mara (UiTM)
12.2006 - 12.2009
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