Adrian Teng Kam Hong

Performing outbound calls to existing UOB customers by cross selling various financial products.

• Using appropriate sales tools & scripts to enhance product knowledge as well as to generate sales and customer interest over the phone.
• Maintaining high service standards by ensuring that customers' needs and being met besides recommending appropriate financial solutions.
• Following through on customers' requests and convince the customers to take up products based on their needs while maintaining customer experience.
• Adhere to company's call guide policies to ensure that call quality is up to bank's standard.

• To provide financial (mortgage/MRTA/ASB/personal loan) advisory, promote and cross-sell a comprehensive range of financial products and services.
• To proactively manage and build long term customer relationship.
• To provide good after-sales and conduct sales visits to potential customers within the vicinity.

• To promote and acquire new to bank (NTB) credit cards, balance transfer, Credit Shield Plus (CSP), Card Protection Plan (CPP), and Unsecured Personal Loan (UPL) through road shows, and generates new leads for acquisition purposes.
• Built strong client relationships through consistent follow-up, addressing inquiries and resolving concerns.
• Provided exceptional after-sales support, ensuring customer satisfaction and fostering long-term loyalty.