Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Adrian Raj Pereira

Adrian Raj Pereira

Johor Bahru

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

General Manager

Coriander Leaf Pte Ltd
12.2022 - 12.2023
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion.
  • Managed a diverse team of young professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Formulated policies and procedures to streamline operations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.

Restaurant Manager

Coriander Leaf Pte Ltd
10.2020 - 12.2023
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.

Catering Operations Manager

Coriander Leaf Pte Ltd
06.2016 - 10.2020
  • Enhanced client satisfaction by overseeing all aspects of catering operations, from menu planning to execution.
  • Streamlined event processes for increased efficiency and reduced waste, resulting in cost savings for both the company and clients.
  • Managed a team of catering staff, providing ongoing training and development to ensure top-notch service at all events.
  • Collaborated with sales team to develop customized proposals for potential clients, leading to an increase in new business opportunities.
  • Implemented quality control measures to ensure consistency in food preparation, presentation, and delivery at every event.
  • Coordinated logistics for large-scale events, including venue selection, transportation arrangements, and equipment rentals.
  • Successfully executed numerous high-profile events with meticulous attention to detail, garnering praise from clients and attendees alike.
  • Increased overall revenue through upselling additional services such as custom linens, specialty menus, and unique dessert offerings.
  • Maintained strict adherence to local health codes and regulations while managing all aspects of food safety throughout the catering process.
  • Optimized inventory management system by implementing a more accurate tracking method for perishable goods.
  • Provided exceptional customer service by addressing client concerns promptly and effectively resolving any issues that arose during events.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Designed catering packages to increase sales and customer experience.
  • Established standardized procedures for setup and breakdown of events, leading to a smoother workflow and more efficient use of staff time.
  • Managed event schedules and coordinated with other departments to ensure seamless integration of catering services into the overall event timeline.
  • Implemented environmentally friendly practices within catering operations, such as reducing food waste and using sustainable products whenever possible.

Restaurant Supervisor

Coriander Leaf Pte Ltd
02.2010 - 06.2015
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Streamlined operations for increased efficiency by implementing staff training programs.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Coordinated event planning, managing logistics for successful private dining experiences.
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.

Education

Information Technology

NIIT
Johor Bahru, Johor, Malaysia

Skills

  • Expense Control
  • P&L Management
  • Project Management
  • Customer Retention
  • Business Administration
  • Branding
  • Financial Administration
  • Schedule Management
  • Workflow Planning
  • Supply Chain Management
  • Account Management
  • Operations Oversight
  • Advertising and Marketing
  • Loss Prevention
  • Business Development
  • Vendor Sourcing
  • Staff Supervision
  • Quality Management
  • Customer Relationship Management
  • Contract Negotiations
  • Budget Coordination
  • Training and Coaching
  • Staff Training/Development
  • Purchasing and Planning
  • Performance Improvement
  • Networking Abilities
  • Sales Analysis
  • Customer Relations
  • Administrative Skills
  • Recipes and Menu Planning
  • Efficient Multi-Tasker
  • Operations Management
  • Troubleshooting Expertise
  • Proficient in Software
  • Vendor Negotiations
  • Vendor Relationships
  • Inventory Control

Timeline

General Manager

Coriander Leaf Pte Ltd
12.2022 - 12.2023

Restaurant Manager

Coriander Leaf Pte Ltd
10.2020 - 12.2023

Catering Operations Manager

Coriander Leaf Pte Ltd
06.2016 - 10.2020

Restaurant Supervisor

Coriander Leaf Pte Ltd
02.2010 - 06.2015

Information Technology

NIIT

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