Summary
Overview
Work History
Education
Skills
Interests
Sports
Timeline
Generic

Adrian Andy Lai Lai Sim

Operation Manager
Kuching, Sarawak

Summary

Proven leader in operations management, adept at enhancing operational efficiency and team leadership. At KYM International Sdn. Bhd., spearheaded process improvements that significantly increased productivity. Skilled in inventory management and problem-solving, consistently delivering results by empowering teams and optimizing workflows.

Overview

26
26
years of professional experience

Work History

Operations Manager

KYM International Sdn. Bhd.
11.2020 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Warehouse Manager

First Omni Sdn. Bhd.
01.2011 - 10.2020
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
  • Communicated regularly with cross-functional teams to improve coordination between departments.
  • Facilitated collaboration between different departments to streamline processes and improve communication, leading to fewer errors and delays.
  • Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
  • Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
  • Managed budgeting for warehouse operations, carefully allocating resources to areas with highest return on investment.
  • Led transition to paperless inventory system, significantly reducing errors and improving data accuracy.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Organized records of vehicles, schedules and completed orders.
  • Conducted research to address shipping errors and packaging mistakes.
  • Developed and maintained knowledgeable and productive team of employees.

Warehouse Supervisor

QL Farming
10.2008 - 12.2010
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Used warehouse management software to reconcile daily inventory.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Assigned tasks to team members to complete within designated time frames.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Enforced team adherence to safety regulations and protocols.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Determined staffing needs, developing schedules to staff all shifts.

Floor Supervisor

Mahsuri Ria Sdn. Bhd.
01.2005 - 09.2008
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Evaluated work of [Number] floor employees to improve performance.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
  • Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
  • Collaborated with other departments to drive successful completion of assigned tasks.
  • Assigned tasks to team members to complete within designated time frames.

Merchandiser

Choon Hua
07.2002 - 12.2004
  • Updated pricing and signage to complete product displays and educate customers.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Improved product visibility by strategically organizing merchandise on showroom floors.
  • Boosted sales through effective collaboration with marketing team on promotional displays.
  • Organized store merchandise racks by size, style, and color.
  • Created visual displays to highlight new and featured products.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Monitored store traffic and customer engagement to determine display effectiveness.

Sales Assistant

Big Fresh Supermarket
01.1999 - 06.2002
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

SMB St. Joseph
Kuching, Sarawak, Malaysia
04.2001 -

Skills

Operations Management

Problem-Solving

Customer Service

Performance monitoring

Team Leadership

Operations Monitoring

Operational Efficiency

Planning and Implementation

Inventory Management

Workflow Optimization

Logistics Oversight

Inventory Control

Operations Oversight

Interests

Music

Sports

I played futsal, basketball, badminton, ping pong and outdoor activities

Timeline

Operations Manager

KYM International Sdn. Bhd.
11.2020 - Current

Warehouse Manager

First Omni Sdn. Bhd.
01.2011 - 10.2020

Warehouse Supervisor

QL Farming
10.2008 - 12.2010

Floor Supervisor

Mahsuri Ria Sdn. Bhd.
01.2005 - 09.2008

Merchandiser

Choon Hua
07.2002 - 12.2004

High School Diploma -

SMB St. Joseph
04.2001 -

Sales Assistant

Big Fresh Supermarket
01.1999 - 06.2002

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Adrian Andy Lai Lai SimOperation Manager