Adrian Lee Wye Kam
Area Manager
Kuala Lumpur,WP-Kuala Lumpur
Summary
Smoothly direct employees carrying out sales operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision. Adaptable Area Manager practiced at adjusting to changing specifications by evaluating orders and updating procedures to meet new targets. Results-driven and forward-thinking in checking forecasts and orders for new directives. Excellent administrative, supply management and resource utilization abilities. Performance-oriented Sales Leader offering exceptional record of achievement over 5-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Dedicated Area Manager competent in leading and mentoring team members. Accomplished Area Manager well-versed in driving key performance indicators and sales to achieve budgeted goals.
Overview
3
3
Languages
3
3
Certificates
8
8
years of professional experience
Work History
Area Manager
Maxis Berhad
Kuala Lumpur, WP-Kuala Lumpur
02.2018 - Current
- Managed inventory and reduced shrinkage by 75% through detailed monitoring of daily operations and stock.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Increased overall sales by 20% through capitalizing on new potential opportunities and developing and maintaining partnerships with 10 new companies and shareholders.
- Increased sales from $[150k] to $[400k] by rolling out new [Sales] programs across regional stores.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Transformed underperforming teams into productive, profitable teams.
Customer Service Supervisor
Maxis Berhad
Kuala Lumpur, WP-Kuala Lumpur
02.2015 - 02.2018
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored customer service operations to assess agent performance and provide feedback.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Personal Trainer
Gympark Fitness
Selangor, Klang
02.2013 - 12.2014
- Designed specific workout systems for individual clients based on performance ability.
- Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.
- Designed and executed individual and small group exercise fitness programs and regimens.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Taught clients how to properly operate exercise equipment.
Education
High School Diploma -
SMK Methodist ACS
Klang 12.2010 - 12.2010
Skills
Business development and planning
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Collaborated with team of 3 in the development of USM.
- Resolved product issue through consumer testing.
- 1.Top sales in Maxis 2015
- Best achiever in Digitalisation in Maxis
2016 - Top sales team in Maxis 2016
- Most train newbie on 2017
- Top sales in Central Region 2019 & 2020
Certification
Maxis Great Award
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Weight training
When done correctly, weight training can help you lose fat, increase your strength and muscle tone, and improve your bone density.
Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Maxis Great Award
09-2019
Area Manager
Maxis Berhad
02.2018 - Current
Top Sales Team
12-2016
Top Sales Agent
12-2015
Customer Service Supervisor
Maxis Berhad
02.2015 - 02.2018
Personal Trainer
Gympark Fitness
02.2013 - 12.2014
High School Diploma -
SMK Methodist ACS
12.2010 - 12.2010
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