Nur Adlina Binti Hamzan
Technical Account Manager
Subang Jaya,Selangor
Summary
Dynamic and results-oriented Technical Account Manager with almost 4 years of experience in delivering exceptional technical support and client management within e-commerce industry. Adept at leveraging deep technical knowledge to foster strong client relationships. Skilled in project management, problem-solving, and strategic advising, consistently ensuring client satisfaction and retention. Proven ability to collaborate cross-functionally to meet client objectives and exceed expectations. Seeking to bring expertise and enthusiasm to a challenging TAM role at Iprice, where technical proficiency and client-centric focus are paramount.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Senior Technical Account Manager
Iprice Group SDN BHD
02.2021 - Current
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- Conducted thorough data analysis to identify trends and opportunities for improvement within customer accounts.
- Established clear lines of communication between technical teams and clients, resulting in faster issue resolution times.
- Ensured adherence to industry best practices in all aspects of account management activities.
- Worked closely with sales teams to upsell additional products or services based on customer needs.
- Engaged in tool and process improvements to streamline customer success activities and services.
Education
High School Diploma -
KOLEJ MATRIKULASI MELAKA
Masjid Tanah, Melaka 04.2011 - 05.2015
Associate of Science - Computer Science
UNIVERSITI KEBANGSAAN MALAYSIA
Bangi, Selangor 08.2018 - 10.2021
Skills
Address1
Su 571, Jl n Indah 2, Taman Indah Sungai Udang, Melaka, 76300
Timeline
Senior Technical Account Manager
Iprice Group SDN BHD
02.2021 - Current
Associate of Science - Computer Science
UNIVERSITI KEBANGSAAN MALAYSIA
08.2018 - 10.2021
High School Diploma -
KOLEJ MATRIKULASI MELAKA
04.2011 - 05.2015
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