Adila Syahira Abdul Hamid
Kuala Lumpur
Summary
Looking to work in an organization that can provide a variety of opportunities that allow me to expand my skills and knowledge while working towards achieving the organizational goals.
Overview
10
10
years of professional experience
Work History
AVP, IRRS(Head of Recon & Receipting)
Etiqa Takaful and Insurans
Kuala Lumpur
2020.01 - Current
- Served as a Lead for support on the Recon and Receipting System, actively resolving defects through data patches, code corrections, and executing various enhancement initiatives.
- Supervised a team of five developers, overseeing enhancements and developments on the Recon and Receipting System
- Coordinated cross-functional teams in order to deliver large scale projects within agreed upon timelines.
Senior Executive, CLS(Application Support Developer)
Etiqa Takaful and Insurans
Kuala Lumpur
2020.01 - Current
- Supported core life system by addressing defect fixes like data patches and code corrections with proficiency in providing both Level 1 and Level 2 assistance
- Successfully oversaw the implementation of various enhancements, change requests, and projects.
- Engaged in collaboration with Business Analysts, users, and third parties to obtain system requirements.
- Successfully collaborated in supporting the integration of Oracle backend systems via diverse methods such as file upload, MQ ESB, ETL, and web services.
IT Executive(Web Developer)
MAA Takaful Berhad
Kuala Lumpur
2016.10 - 2019.12
- Implemented improvements to enhance usability and performance of agency web management portal, customer system, and receipting system
- Developed and implemented .NET services for sending Birthday Notifications to Agents and Customers, along with SMS services.
MIS Executive(Analyst Programmer)
AIG Malaysia Insurance Berhad
Kuala Lumpur
2014.07 - 2016.09
- Managed and updated company website, agency portal, and intranet
- Responsible for developing and enhancing web applications for internal users.
- Monitored and supported the back-end CRM system, including ETL jobs and the local Customer data warehouse
- Streamlined monitoring of data quality in the CRM system, identifying and resolving issues promptly.
Education
BA (Hons) in Business IT with International Business Collaboration with Coventry University,UK -
Kolej Poly -Tech MARA Kuala Lumpur
06.2014
Diploma In Computer Systems Operation and Management Collaboration with Thompson River University -
Kolej Poly -Tech MARA Kuala Lumpur
12.2006
Skills
- Application testing
- Technical solution development
- Technology Integration
- Application Development
- Technical Support
- Project Management
- Problem Resolution
- System Analysis
- Data Analysis
- Data Migration
- Database configuration
- Proficiency in PL/SQL
Timeline
AVP, IRRS(Head of Recon & Receipting)
Etiqa Takaful and Insurans
2020.01 - Current
Senior Executive, CLS(Application Support Developer)
Etiqa Takaful and Insurans
2020.01 - Current
IT Executive(Web Developer)
MAA Takaful Berhad
2016.10 - 2019.12
MIS Executive(Analyst Programmer)
AIG Malaysia Insurance Berhad
2014.07 - 2016.09
BA (Hons) in Business IT with International Business Collaboration with Coventry University,UK -
Kolej Poly -Tech MARA Kuala Lumpur
Diploma In Computer Systems Operation and Management Collaboration with Thompson River University -
Kolej Poly -Tech MARA Kuala Lumpur
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