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Hi, I’m
ADILAH FITRAH BINTI BASIR
Administration
Bayan Lepas,Penang
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Summary
Represented a good-sized company in the management sector in Micare Sdn Bhd with a total of years. Had former pleasure of providing with important data and talent in the third-party administration. Accomplished operation assistant with experience addressing various business office needs through file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise. Systematic administrative assistant with successful experience in fast-paced office settings. Hard working team-player with expertise completing various clerical tasks and offering staff support. A responsible, punctual and productive professional when working with little to no supervision. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
years of professional experience
2
Languages
Work History
Penang State Education DepartmentBukit Gambir, Penang
Operations Assistant
05.2021 - 11.2021
Job overview
- Gathered, organized and modeled data to assist management in making key decisions.
- Assisted operations manager with planning of routine operations and special projects.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Developed 5 effective improvement plans in 2021 during pandemic.
- Improved operations through consistent hard work and dedication.
Tay Dental SurgeryBayan lepas, Penang
Admin and Dental Surgery Assistant
01.2020 - 04.2021
Job overview
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Handled 20 calls per day to address customer inquiries and concerns consultation during pandemic.
Micare Sdn BhdBayan Lepas, Penang
Admin Assistant
04.2016 - 07.2018
Job overview
- Arranged conference rooms and facilities to prepare for meetings.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Followed up with insured individuals regarding premium and deductibles payments.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customer.
- Calculated hours management and submitted scan copy of processing claim to achieve timely distribution of complete 100% task before due date.
Education
Politeknik Tuanku Syed SirajuddinPauh,Perlis
Diploma in Event Management from EVENT MANAGEMENT
07.2016 - 07.2016
University Overview
- Dean's List Semester 1 2012
- Dean's List Semester 2 2013
- Dean's List Semester 3 2013
- Dean's List Semester 5 2014
- Dean's List Semester 6 2015
- Member of Facilitator Club
- Hold as usher position in Event Dinner Ceremony.
- Hold as Administration position in final year project before event.
- Controlling sound system during
- Volunteer for Hot Tour Week
SMK Sungai AraBayan Lepas
Sijil Pelajaran Malaysia (SPM) from Accounting
03.2012 - 03.2012
University Overview
- Result : 2A 4B 1C 2D
- Member of fire and rescue society
- Committee member of tourism club
- Committee member of visual arts club
- Netball club chairman
- Active in netball competition
- Participate in 5000 meter long-distance walk competition state zone
Skills
Document management
undefinedSoftware
Microsoft Excell
Microsoft Power Point
Microsoft Outlook
Interests
Arts
Learning make up skills
Reading
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Assistant
Penang State Education Department
05.2021 - 11.2021
Admin and Dental Surgery Assistant
Tay Dental Surgery
01.2020 - 04.2021
Politeknik Tuanku Syed Sirajuddin
Diploma in Event Management from EVENT MANAGEMENT
07.2016 - 07.2016
Admin Assistant
Micare Sdn Bhd
04.2016 - 07.2018
SMK Sungai Ara
Sijil Pelajaran Malaysia (SPM) from Accounting
03.2012 - 03.2012
References
Mr. Faizal bin Abdul Razak.
Head of Programme,
Hospitality & Tourism Department,
Politeknik Tuanku Syed Sirajuddin,
Phone Number : 04-9862442
Mr. Shahrul Bin Harun.
Head of Department Financial Unit,
Penang State Education Department,
Email: shahrul.harun@jpnpp.edu.my
References
Mr. Faizal bin Abdul Razak.
Head of Programme,
Hospitality & Tourism Department,
Politeknik Tuanku Syed Sirajuddin,
Phone Number : 04-9862442
Mr. Shahrul Bin Harun.
Head of Department Financial Unit,
Penang State Education Department,
Email: shahrul.harun@jpnpp.edu.my
References
Mr. Faizal bin Abdul Razak.
Head of Programme,
Hospitality & Tourism Department,
Politeknik Tuanku Syed Sirajuddin,
Phone Number : 04-9862442
Mr. Shahrul Bin Harun.
Head of Department Financial Unit,
Penang State Education Department,
Email: shahrul.harun@jpnpp.edu.my
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