Adib Firdaus
Customer Service Executive
Bayu Pandan Condominium, Pandan Jaya
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Founder
Zen Sense Clothing
04.2020 - Current
- Built positive organizational culture that fostered creativity, innovation, and employee engagement.
- Established successful business by identifying market needs and developing innovative solutions.
- Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout company.
- Expanded company''s geographical reach, opening new markets and increasing profitability.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Implemented data-driven decision-making processes to improve overall business performance.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Drove revenue growth by launching new products and services that met customer demands.
- Prepared annual budgets with controls to prevent overages.
Event Organizer
Culture Of Sounds Entertainment
10.2016 - 03.2020
- Optimized event agendas for seamless transitions between activities, ensuring smooth flow throughout duration of each function.
- Delivered comprehensive reports on success metrics of each event highlighting key achievements and lessons learned to inform future strategies.
- Reduced costs by negotiating discounts with suppliers while maintaining quality standards in all aspects of event planning process.
- Monitored post-event feedback from attendees to identify areas of improvement and implemented changes accordingly in future plans.
- Established strong relationships with key stakeholders in order to collaborate effectively on projects leading to successful outcomes.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of event experience.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Enhanced brand awareness through creative social media campaigns that showcased upcoming events and drove engagement from potential attendees.
- Developed and executed detailed event timelines to coordinate efforts of various team members, ensuring efficient completion of tasks.
- Negotiated favorable contracts with vendors, securing high-quality services at competitive rates.
- Developed partnerships with local businesses to secure sponsorships, enhancing event funding and visibility.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout planning stages and during events themselves.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Brainstormed and implemented creative event concepts and themes.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience
- Conducted thorough post-event evaluations to assess strengths and areas for improvement, incorporating findings into future planning processes
- Delivered comprehensive reports on the success metrics of each event highlighting key achievements and lessons learned to inform future strategies
- Reduced costs by negotiating discounts with suppliers while maintaining quality standards in all aspects of the event planning process
- Optimized event agendas for seamless transitions between activities, ensuring smooth flow throughout the duration of each function
- Established strong relationships with key stakeholders in order to collaborate effectively on projects leading to successful outcomes
- Negotiated favorable contracts with vendors, securing high-quality services at competitive rates
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles
- Streamlined event registration process for improved attendee experience and reduced wait times
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests
- Monitored post-event feedback from attendees to identify areas of improvement and implemented changes accordingly in future plans
- Increased event attendance by strategically marketing and promoting events through various channels
Retail Sales Assistant
H&M 1 Mont Kiara
07.2016 - 09.2016
- Ensured that all company policies were adhered to diligently during transactions which included verifying age requirements for certain items.
- Exceeded personal sales goals through diligent follow-up with prospective customers and building rapport with existing clientele.
- Maintained clean, organized store environment for inviting shopping experience for customers.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Worked closely with store management to implement strategic marketing initiatives aimed at driving foot traffic into store location.
- Contributed to positive work atmosphere by consistently demonstrating professional attitude towards colleagues and customers alike.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Maintained clean sales floor and straightened and faced merchandise.
Retail Sales Assistant
Adidas Outlet
02.2016 - 05.2016
- Ensured that all company policies were adhered to diligently during transactions which included verifying age requirements for certain items.
- Exceeded personal sales goals through diligent follow-up with prospective customers and building rapport with existing clientele.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Addressed customer issues tactfully, resolving any concerns while maintaining high level of professionalism.
- Maintained clean, organized store environment for inviting shopping experience for customers.
- Worked closely with store management to implement strategic marketing initiatives aimed at driving foot traffic into store location.
- Increased sales by providing exceptional customer service and product knowledge.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Improved store appearance with effective merchandising and creative displays.
Event Organizer
Menara Kuala Lumpur (KL TOWER)
01.2015 - 11.2015
- Conducted thorough post-event evaluations to assess strengths and areas for improvement, incorporating findings into future planning processes.
- Reduced costs by negotiating discounts with suppliers while maintaining quality standards in all aspects of event planning process.
- Monitored post-event feedback from attendees to identify areas of improvement and implemented changes accordingly in future plans.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of event experience.
- Enhanced brand awareness through creative social media campaigns that showcased upcoming events and drove engagement from potential attendees.
- Demonstrated adaptability in handling unforeseen challenges, ensuring events proceeded smoothly despite unexpected obstacles.
- Successfully managed team of volunteers to provide exceptional support during events, fostering positive work environment and efficient task completion.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximizing returns on investment.
- Negotiated favorable contracts with vendors, securing high-quality services at competitive rates.
- Developed partnerships with local businesses to secure sponsorships, enhancing event funding and visibility.
- Managed event logistics and operations.
Sales Advisor
Proton Edar
07.2014 - 12.2014
- Streamlined processes within sales team for more efficient workflow, leading to better time management and increased productivity.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Implemented new sales strategies that led to improved market penetration and higher profit margins.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Increased sales by establishing rapport with customers and identifying their needs.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Demonstrated features, answered questions and offered solutions.
Telemarketing Sales Representative
CTIC Corporations (Digi Debt Collecting)
01.2014 - 03.2014
- Enhanced customer satisfaction ratings through active listening, empathy, and prompt resolution of any issues or concerns.
- Participated in weekly review meetings with sales manager, discussing areas for improvement and strategies for reaching target sales numbers.
- Implemented time management strategies to maximize daily productivity by prioritizing tasks based on urgency and importance.
- Boosted overall team performance with regular contribution of ideas, strategies, and tips during team meetings.
- Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
- Contributed to development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Completed daily cold calling and outreach to build sales pipeline.
Banquet Waiter
Sasana Kijang Museum Art & Gallery
02.2013 - 04.2013
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
- Assisted in inventory management by maintaining accurate records of supplies and equipment, ensuring adequate stock levels for upcoming events.
- Collaborated with the culinary team to ensure proper plating techniques, presentation, and portion control were executed consistently throughout each event.
- Upheld high standards of food safety and hygiene practices in accordance with local health department regulations during all stages of service delivery.
- Optimized service efficiency by seamlessly transitioning between various banquet roles as needed, including server, bartender, and food runner duties.
- Demonstrated attention to detail while arranging table settings according to predetermined guidelines and client preferences.
Waitress
TPC KL
03.2012 - 05.2012
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
SPM -
SMK Hillcrest
Kuala Lumpur, Malaysia 04.2001 -
PMR -
SMK Seri Ampang
Ipoh, Perak, Malaysia 04.2001 -
UPSR -
SK Sungai Rokam
Ipoh, Perak, Malaysia 04.2001 -
Skills
Critical Thinking
Problem-solving abilities
Strategic sales knowledge
Fast Learner
Strategic Planning
Business Administration
Organizational Structuring
Marketing
Entrepreneurial and Innovative
Growth Mindset
Product Knowledge
Customer Service
Timeline
Founder
Zen Sense Clothing
04.2020 - Current
Event Organizer
Culture Of Sounds Entertainment
10.2016 - 03.2020
Retail Sales Assistant
H&M 1 Mont Kiara
07.2016 - 09.2016
Retail Sales Assistant
Adidas Outlet
02.2016 - 05.2016
Event Organizer
Menara Kuala Lumpur (KL TOWER)
01.2015 - 11.2015
Sales Advisor
Proton Edar
07.2014 - 12.2014
Telemarketing Sales Representative
CTIC Corporations (Digi Debt Collecting)
01.2014 - 03.2014
Banquet Waiter
Sasana Kijang Museum Art & Gallery
02.2013 - 04.2013
Waitress
TPC KL
03.2012 - 05.2012
SPM -
SMK Hillcrest
04.2001 -
PMR -
SMK Seri Ampang
04.2001 -
UPSR -
SK Sungai Rokam
04.2001 -
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