MUHD ADIB BIN ABDUL JALAL
OPERATIONAL MANAGER
KAJANG
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
CIT/Support Officer to Operational Manager
REGAL TOPAZ CORPORATION SDN BHD
Kuala Lumpur, 14
09.2017 - 10.2022
- [2017 - CIT Officer] Cash in Transit from Self Service Kiosk ‘Touch n Go’ to the Bank
- Bank in the money and submit Payment Slip to Head of Department
- Daily update sale & transaction records to the system.
- Backup HOD to send email to client when needed (Payment success email).
- [2018 - Supervisor] Managing CIT Team on Daily basis.
- Create and provide rotational schedule to LRT & Highway Team.
- Provide a schedule to CIT Team located in Peninsular Malaysia.
- Monitoring performance of the Team once a year.
- Ensuring CIT Team keeps providing a report of the kiosks collection every day.
- [2019 - Backup Support Officer]On-site Support & Customer Service to 24x7 Running Kiosk in Central Region.
- Solving support issue on-site while doing CIT.
- Backup Team for Support issues whenever needed.
- Remotely check kiosk condition and report.
- Handling one of the support careline for any issue happen at kiosks
- [2020 - Operational Manager] Communicate & Negotiate with Client.
- Submitting & follow up monthly invoices to Touch ‘N Go.
- Updating new Self-Service Kiosks Detail.
- Involve in any new development by Touch ‘N Go.
- Presenting Sales Transaction Report to Director from time to time.
- Ensuring enough cashflow in credit pool for company kiosk on daily basis.
- Approve company account transaction for any payment such as bill utilities, salaries, outstanding
- Hiring & training new employee
- Communicating with Company partner (Inno Paradigm & PIC Tech.)
- Monthly create and sending Sales Report
- Received bank slip and send Reload Request to Touch 'N Go on behalf of partner.
- Help to update new deployment to the system.
- Cater any request and help to solve the issue
- [2022 - After IT Officer Resign] in charge of Server Maintenance.
- Daily check, clear log and ensuring server have enough storage.
- Switching IP whenever server down.
- Installing and upgrade storage server at Data Centre.
Customer Service Professional
KELLY SERVICES SDN BHD
Bangsar
02.2016 - 09.2017
- Inbound Call Centre for Telekom Malaysia (TM100 Technical)
- Answering and resolve customer calls
- Handle and manage customer complaints
- Complete call log and produce call reports
- Inbound Call Centre & Live Chat for Lazada Malaysia (Non-Assurance)
- Answering and resolve customer calls & chats
- Handle and manage customer complaints
- Complete call & chat log and produce reports
System Support Executive
TELEEYE (M) SDN BHD
Kota Kemuning
09.2015 - 01.2016
- Developing software application for Security Surveillance System
- C++ understanding is a requirement, develop using C# in Visual Studio 2015
- Drawing an AutoCAD shop drawing for CCTV cabling & routes.
Authorized Installer
ALPHA SIERRA TECH. SDN BHD
Kuala Lumpur, 14
12.2009 - 12.2012
- Streamyx installation in Kuala Lumpur area
- Configuring router and activate customer account
- Communicated with local, foreigners, corporate, ambassadors (Customers)
- If necessary, set up a wiring in order to complete the installations
- Daily report submission to MDF, Telekom Malaysia in selected area.
Data Entry Clerk
KUSANI SDN BHD
Sungai Besi
10.2009 - 12.2009
- Data Entry
- Working as Data Entry for 4 Months (, ) at TUDM, Sungai Besi
- Finish task 2 month earlier
- Key in confidential documents into database
- Scanning confidential documents for department of registration, TUDM, Sungai Besi.
Engineer Assistant
SONY EMCS
Bandar Baru Bangi, 10
07.2007 - 12.2007
- Build a new line production for LCD TV
- Daily routines of signal checking at both Sony, South Plant and North Plant
- PROFESSIONAL CERTIFICATIONS
- INTERNSHIP HIGH IMPACT TALENT - BIG DATA ANALYTIC
- RECORD OF COMPLETION – SHRDC INTRO R PROGRAMMING
- RECORD OF COMPLETION – SHRDC INTRO STATS 1 AND 2
- CERTIFICATE OF ACHIEVEMENT – STREAMYX BASIC (2010)
Education
Bachelor of Computer Science -
University of Selangor (UNISEL)
Batang Berjuntai, Selangor 05.2012 - 01.2016
Diploma - Electronic Computer
Polytechnic Sultan Azlan Shah
Tanjung Malim, Perak 03.2006 - 01.2009
High School Diploma -
SAM Hulu Langat, Cheras, Selangor
Hulu Langat, 10 01.2001 - 01.2004
Skills
Microsoft Word & Excel Advanced (Self/Online Learning)
Documentation and reporting
Flexible and Adaptable
Maintenance and Repair
Strategic planning
Staff Management
Schedule optimization
Coaching and mentoring
Timeline
CIT/Support Officer to Operational Manager
REGAL TOPAZ CORPORATION SDN BHD
09.2017 - 10.2022
Customer Service Professional
KELLY SERVICES SDN BHD
02.2016 - 09.2017
System Support Executive
TELEEYE (M) SDN BHD
09.2015 - 01.2016
Bachelor of Computer Science -
University of Selangor (UNISEL)
05.2012 - 01.2016
Authorized Installer
ALPHA SIERRA TECH. SDN BHD
12.2009 - 12.2012
Data Entry Clerk
KUSANI SDN BHD
10.2009 - 12.2009
Engineer Assistant
SONY EMCS
07.2007 - 12.2007
Diploma - Electronic Computer
Polytechnic Sultan Azlan Shah
03.2006 - 01.2009
High School Diploma -
SAM Hulu Langat, Cheras, Selangor
01.2001 - 01.2004