Adi KusumaWardahana

•Handle inquiries and complaints via live chat, ticketing systems, and social media, ensuring efficient support and resolution across multiple platforms.

•Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.

•Assist customers in gaining a better understanding of the company's platform and respond to inquiries in accordance with company policies.

•Manage technical incidents from initiation to resolution, ensuring timely communication with customers regarding status updates and expected resolution times.

•Delivered exceptional customer service through clear communication, empathy, and active listening skills.

•Researched and identified solutions to technical problems.

• To provide timely solution and support to all customers request from Italy, UK, Singapore, Malaysia and Indonesia via various communication channels such emails, live chat and social media with using different system's such as Meta Suite Business and etc
• Identify and escalated issue appropriately
• Trouble shot required to resolve user issues
• Work closely with other relevant department in resolving customers' feedback
• Collect data and update customer service knowledge base
• Monitor and control numerous concealment task in tandem
• Proactively and independently work to meet target and goals
• To perform and hoc task assigned by management from time to time
• Built strong relationships with field operations team to support business development opportunities and improve service
• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints

• Answered questions about company offerings with knowledgeable responses about products and services
• Answered calls, took messages, and transferred calls to correct individuals
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
• Completed daily and weekly sales reporting using excel
• Made average of 100 inbound calls per day
• Interacted with customers by phone and social media platforms to provide information
• Explained product prices and packages as well as answered questions and addressed concerns of customers
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations

• Assisted in processing and executing trade orders, ensuring accurate entry into trading systems.
• Maintained records and documentation for trades, ensuring compliance with internal policies.
• Provided customer support to clients and traders, addressing inquiries and resolving issues promptly.
• Collaborated with team members to optimize administrative processes and improve operational efficiency.
• Recorded observations and maintained records and reports, daily documentation and logs.
• Maintained daily report documents, memos and invoices.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.