Adham Ahmad
Kuala Lumpur
Summary
Experienced in directing and coordinating workgroups, excelling in developing strategies, providing comprehensive training, setting ambitious goals, and actively seeking team feedback. Exceptional interpersonal and communication skills enable effective communication of goals and vision for success. Adept at problem-solving, networking, and building consensus among diverse stakeholders with a big picture focus.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Team Lead
UEM SUNRISE BERHAD
Kuala Lumpur, Kuala Lumpur
06.2021 - Current
- Handle and attend customer complaints and inquiries via the channels in the CCC operations, to deliver quality customer service and meet or exceed all SLAs
- Assisting the General Manager, and CMO by preparing CCC performance reports by collecting, analyzing, and summarizing data and trends
- Implement continual improvements in operations to ensure service standards are met/enhanced
- Appointed as the key person for the implementation of Digital CCC for 2024 - 2025
- Recognized as one of the top performers in CCC for Performance Evaluation in 2022 - 2024
- Received numerous compliments since 2021 from purchasers for demonstrating a customer-centric attitude
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Head of Corporate Communications
LAWWA ASIA SDN BHD
01.2021 - 03.2021
- Secured targeted media placements through proactive outreach and relationship building with journalists.
- Coordinated successful product launches by collaborating closely with product management teams on messaging.
- Increased brand awareness through the creation of compelling press releases and media content.
- Mentored junior team members, fostering professional development and a culture of continuous improvement.
- Developed strong relationships with key media contacts, resulting in increased positive coverage for the organization.
- Revamped internal newsletters to provide more engaging content which led to better employee understanding of company news.
Project Manager
FVIS (First Vibrant Integrated Services)
Kuala Lumpur, Kuala Lumpur
07.2020 - 01.2021
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Manager of Marketing, Public & Government Relations
DELTA PERDANA SDN BHD
Selangor
06.2019 - 06.2020
- Collaborated with other departments like sales, product development teams in order to ensure alignment of goals across the organization.
- Created compelling visual assets, including infographics and videos, to support marketing initiatives and strengthen brand identity.
- Achieved cost savings by negotiating favorable contracts with vendors, reducing overall marketing expenditures without sacrificing quality or impact.
- Mentored junior marketers in the team, providing guidance on best practices and fostering professional development.
- Boosted customer engagement through the development of targeted content and social media management.
Deputy CEO Cum Head of Marketing & Public Relations
MALACCA RIVER AND COASTAL DEVELOPMENT CORPORATION (PPSPM)
Melaka
01.2015 - 12.2018
- Company Overview: PPSPM is the Operator of Melaka River Cruise (MRC) & Customs, Immigration and Quarantine Complex (CIQ) - Government Agency of Melaka State
- PPSPM is the Operator of Melaka River Cruise (MRC) & Customs, Immigration and Quarantine Complex (CIQ) - Government Agency of Melaka State
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Developed a high-performance executive team for improved productivity and efficiency.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
Communications Executive
LITRAK (Lingkaran Trans Kota Sdn Bhd)
Selangor
05.2008 - 01.2015
- Company Overview: LITRAK is the highway operator of Lebuhraya Damansara-Puchong LDP and SPRINT Highway
- LITRAK is the highway operator of Lebuhraya Damansara-Puchong LDP and SPRINT Highway
- Delivered persuasive presentations to senior leadership on the value of strategic communications initiatives.
- Boosted brand visibility by developing and implementing strategic communication campaigns.
- Leveraged social media platforms for increased community outreach and public relations efforts.
- Streamlined internal communications for enhanced employee engagement and productivity.
Executive/Team Leader
SINGAPORE TELECOM (Singtel)
Melaka
03.2007 - 04.2008
- Established performance metrics for continuous improvement initiatives across various departments within the organization.
- Led cross-functional teams for streamlined communication and efficient project execution.
- Managed risk effectively through proactive identification of potential issues and implementation of mitigation strategies.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
- Championed innovation within the organization by encouraging creative problem-solving approaches among employees.
Senior Branch Executive
Maxis
Melaka
04.2000 - 09.2005
- Managed daily operations of the branch, ensuring smooth functioning and adherence to regulations.
- Promoted a culture of compliance and ethical behavior among all branch employees, leading by example and fostering an environment where integrity was valued above all else.
- Spearheaded community outreach initiatives that increased brand awareness while also giving back to the local area.
- Exceeded sales targets by motivating employees and providing ongoing coaching in product knowledge and sales techniques.
- Oversaw staff training and development, fostering a high-performing team environment.
- Led team members to achieve performance goals through effective coaching and guidance.
Customer Service Officer/Team Leader
Celcom
Petaling Jaya, Selangor
05.1996 - 04.2000
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Officer
Celcom
Kuala Lumpur
03.1996 - 05.1996
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Generated reports detailing findings and recommendations.
Education
Masters - Corporate Communications
Open University Malaysia (OUM)
Kuala Lumpur 01.2020 - 12.2021
Diploma - Public Administration
Universiti Teknologi Mara (UiTM)
Melaka 06.1992 - 07.1995
Skills
Excel proficiency
Skilled in Microsoft Word document creation
Deck preparation and presentation
Performance monitoring
Coaching and mentoring
Employee evaluation
Key performance indicators
Call center operations
Timeline
Team Lead
UEM SUNRISE BERHAD
06.2021 - Current
Head of Corporate Communications
LAWWA ASIA SDN BHD
01.2021 - 03.2021
Project Manager
FVIS (First Vibrant Integrated Services)
07.2020 - 01.2021
Masters - Corporate Communications
Open University Malaysia (OUM)
01.2020 - 12.2021
Manager of Marketing, Public & Government Relations
DELTA PERDANA SDN BHD
06.2019 - 06.2020
Deputy CEO Cum Head of Marketing & Public Relations
MALACCA RIVER AND COASTAL DEVELOPMENT CORPORATION (PPSPM)
01.2015 - 12.2018
Communications Executive
LITRAK (Lingkaran Trans Kota Sdn Bhd)
05.2008 - 01.2015
Executive/Team Leader
SINGAPORE TELECOM (Singtel)
03.2007 - 04.2008
Senior Branch Executive
Maxis
04.2000 - 09.2005
Customer Service Officer/Team Leader
Celcom
05.1996 - 04.2000
Officer
Celcom
03.1996 - 05.1996
Diploma - Public Administration
Universiti Teknologi Mara (UiTM)
06.1992 - 07.1995