Adeline Tan Swee Lee
Transaction Analyst
Seremban, Negeri Sembilan,05
Summary
Driven Transaction Analyst from JPMorgan Chase Bank Berhad, adept in Microsoft Excel and fostering teamwork. Enhancing transaction processes for accuracy, contributing to audits, and improving client satisfaction. Demonstrated adaptability by integrating new technologies, significantly reducing processing times, and resolving complex issues, showcasing exceptional problem-solving and customer service skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Transaction Analyst
JPMorgan Chase Bank Berhad
07.1993 - Current
- Ongoing training and monitoring outsourcing process with GCC HUB
- Mentored junior analysts, sharing valuable insights into effective techniques for evaluating and handling transactions in foreign currency.
- Provided essential support to management, providing transactional reports on post transactions for BNM AML purposes.
- Assisted in the development of new transaction processes to increase productivity and accuracy (STP improvement).
- Contributed to successful audits by maintaining complete and accurate documentation of all transactions processed.
- Supported the successful integration of new systems or technologies designed to improve overall transaction analysis capabilities.
- Facilitated cross-departmental communication to ensure seamless execution of transactions and resolution of discrepancies ( between My Service, MY Product, Malaysia Treasury Ops, Malaysia Regional Ops, Labuan Ops & Malaysia LEC ).
- Reduced processing times with thorough analysis of transactions for potential discrepancies.
- Maintained client satisfaction by providing exceptional service during transaction inquiries and disputes.
- Collaborated with team members to resolve complex transaction issues promptly and accurately.
- Banking Services (retail client - individuals, company & embassy).
Education
No Degree - Marketing Management And Research
Regent Economic School
Kuala Lumpur, Malaysia 04.2001 -
Skills
Customer Due Diligence
Transaction monitoring
Microsoft Excel
Payment Processing
Cash application
Teamwork and Collaboration
Customer Service
Problem-Solving
Multitasking Abilities
Decision-Making
Written Communication
Self Motivation
Adaptability and Flexibility
Effective Communication
Languages
Hakka, Cantonese
Native language
English
Proficient
C2
Mandarin
Elementary
A2
Timeline
No Degree - Marketing Management And Research
Regent Economic School
04.2001 -
Transaction Analyst
JPMorgan Chase Bank Berhad
07.1993 - Current
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