ADAWIYAH BINTI LOFTPI AMIM
Customer Service And Marketing In Retail
Padang Serai,Kedah
Summary
As a visionary strategist with a proven track record, I transform advertising and marketing concepts into compelling narratives. My innovative service tactics inspire action and foster connections, driving tangible results for brands. With an eye for detail and a passion for bold ideas, I consistently deliver memorable experiences that elevate brands to new heights.
Overview
8
8
years of professional experience
7
7
Languages
Work History
Assistant Retail Manager
Spec Boutique
11.2024 - 01.2025
- Engaged directly with customers to offer assistance and resolve complaints.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Maximized sales by developing creative merchandising displays that showcased products effectively.
Senior Front Crew
Supamala Hotpot
06.2023 - 10.2024
- Exceptional Customer Service & Multitasking: Known for delivering top-tier customer service while managing multiple responsibilities seamlessly
- Awarded for exemplary performance and consistently exceeding expectations
Marketing Assistant
Adam Resources
01.2023 - 05.2023
- Strategic Goal Achievement: Surpassed business targets through strategic use of market insights, boosting brand visibility and enhancing customer loyalty
- Analyzed market trends to identify opportunities for growth or adjustments needed in order to maintain a competitive edge in the industry.
Research Analyst
Gamuda Berhad
08.2022 - 12.2022
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Supported senior management in making informed decisions by delivering timely and accurate research findings.
- Improved data accuracy by conducting in-depth research and analysis on industry trends and market behavior.
- Created visualizations to present research data and findings to stakeholders.
Executive Brand Ambassador
ASTI
09.2016 - 12.2018
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
Education
Bachelor of Science - Marine Science
Universiti Malaysia Terengganu
Kuala Terengganu10.2023
Pre-University Programme - Pure Science
Kedah Matriculation College
Changlun03.2020
Sijil Pelajaran Malaysia - Pure Science
SMK Dato Lela Pahlawan
Padang Serai12.2018
Skills
Merchandising operations
Marketing strategy
Strategic sales knowledge
Market planning and execution
Operations management
Guest relations management
Timeline
Assistant Retail Manager
Spec Boutique
11.2024 - 01.2025
Senior Front Crew
Supamala Hotpot
06.2023 - 10.2024
Marketing Assistant
Adam Resources
01.2023 - 05.2023
Research Analyst
Gamuda Berhad
08.2022 - 12.2022
Executive Brand Ambassador
ASTI
09.2016 - 12.2018
Bachelor of Science - Marine Science
Universiti Malaysia Terengganu
Pre-University Programme - Pure Science
Kedah Matriculation College
Sijil Pelajaran Malaysia - Pure Science
SMK Dato Lela Pahlawan