ADAM BIN LOKMAN
PUCHONG
Summary
Experienced Systems Administrator with 10 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Infra Support Engineer
Zen Computer System sdn. bhd
07.2022 - Current
- Set up and administered VCenter and Veaam Backup systems and configurations.
- Supply,deliver,install, Burn test, documentation and replace the network equipment and server in Datacenter at CJ1, NTT, Strateq, HTC, HTV, TM ONE
- Manage and Maintain support for Microsoft Exchange 2016 in MCMC and Lembaga Tabung Haji
- Create , Manage, Support for VMs client such as MCMC, Lembaga tabung Haji, JPS, ECERDC
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored systems in operation and quickly troubleshot errors.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Provided Remote support to users in 24/7 uptime environment, often working double shifts to accommodate time zones.
IT Support Engineer
ICompucare Sdn Bhd
03.2015 - 06.2022
- On-site Technical Support in klang Velly
- Supply, deliver,install,test , documentation and replace the network equipment Such As, Fortigate Firewall, Sophos Firewall, Cisco ASA Firewall
- Configure Network ISP / IPv4 / Virtual IP and Network Policy
- Setup and decommission Active Directory Server for SME Company
- Preventive Maintenance on all workstation and Other IP-Based devices
- Managed Backup and Disaster Recovery Services on all user data, servers and workstations.
IT Technician
Kreateevee.com
11.2014 - 02.2015
- Maintain and support digital Signage, Network. Making a schematic diagrams , Maintains an in-house technical support and creative team to provide all essential digital signage & kiosk services to its clients. was working outstation at Phnom Penh, Cambodia in one month with team
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
- Linked computers to network and peripheral equipment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Technical Support [Intern]
E-Content Sdn Bhd
08.2013 - 09.2014
- Supply, deliver,install,test , documentation and replace the network equipment and server for 8 MRSM in Kelantan and Terengganu (Core Switch/AccessSwitch/Cabling Managnement)
- Configured hardware and granted system permissions to new employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
Fiber Optic Installer (Freelance)
TM Unifi Contractor
01.2013 - 01.2014
- Install Unifi(fiber optic) at houses/factory/Office around in Shah Alam
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
E-book Editor [Intern]
Xentral Methods Sdn Bhd
01.2013 - 07.2013
- Changed and rewrote sentences and paragraphs to maintain story flow.
- Planned budgets and negotiated contracts with authors and freelance writers.
- Developed content ideas to assign stories to writers.
- Create E-book for Android applications (karangkraf, MustRead, Cerdik, UMP, etc Publishers)
Education
No Degree - Industrial Skill Enhancement Program (INSEP)
Perak Entrepreneur Skill Development And Centre
Pusing , Perak03.2014
No Degree - Dip. In Computer Engineering (System) Technology
Institut Teknikel Jepun - Malaysia (JMTi)
Bukit Minyak, Seberang Prai11.2013
No Degree - Sijil Pelajaran Malaysia (SPM)
SMK Puchong Utama (1)
Puchong Selangor12.2009
Skills
- VMware Vcenter and SRM
- Veeam backup and replication
- Microsoft Exchange and Azure
- Cable management and Switch configuration
- Fortigate Firewall (Model 200E, 60D, 80E, 60C)
- TCP/IP , VLAN, VPN Configuration
- Desktop Support
- Hardware and Software Upgrades
- Fiber Optic
Accomplishments
- As a rescue team in recovering from a Ransomware attack by restoring server data from backups.
- Set up network policies and IP management via Fortigate firewall
- Set up and configured Site-to-Site VPN using Fortigate firewall
- Established network infrastructure for all MRSM locations in Kelantan and Terengganu, including configuring the core switch and access switches
- Set up new and decommissioned the Active Directory (AD) server for Jabatan Pengaliran dan Saliran (JPS)
- Involved DR Drill Activity team for Lembaga tabung Haji 2023
Certification
- Nutanix Certified Associate 6 License
- Fortinet NSE 2 : Network Security Associate License
- Fortinet NSE 1 : Network Security Associate License
- Huawei Certificate Level 1C : HCENT-FOSP-Home Service
- Technical Support Fundamentals - Goole Coursea
- System Administration and IT Infrastructure Services - Goole Coursea
- Diploma Kemahiran Mahiran Malaysia(DKM)
Languages
Malay
Native language
Malay
Proficient
C2
English
Upper intermediate
B2
Timeline
Infra Support Engineer
Zen Computer System sdn. bhd
07.2022 - Current
IT Support Engineer
ICompucare Sdn Bhd
03.2015 - 06.2022
IT Technician
Kreateevee.com
11.2014 - 02.2015
Technical Support [Intern]
E-Content Sdn Bhd
08.2013 - 09.2014
Fiber Optic Installer (Freelance)
TM Unifi Contractor
01.2013 - 01.2014
E-book Editor [Intern]
Xentral Methods Sdn Bhd
01.2013 - 07.2013
No Degree - Industrial Skill Enhancement Program (INSEP)
Perak Entrepreneur Skill Development And Centre
No Degree - Dip. In Computer Engineering (System) Technology
Institut Teknikel Jepun - Malaysia (JMTi)
No Degree - Sijil Pelajaran Malaysia (SPM)
SMK Puchong Utama (1)
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