Adam Abdul Malik
Johor Bahru, Johor,01
Summary
Adept at navigating complex regulatory environments and enhancing customer satisfaction, I leveraged my problem-solving and relationship-building skills at Marlborough College Malaysia to ensure efficient visa management and maintain positive relations with government bodies. My background in HR and administration further honed my multitasking and effective communication abilities, driving improvements in data management and confidentiality practices.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Student Visa Affairs Manager
Marlborough College Malaysia
11.2015 - Current
- In charge of visas for pupils, parents and Expats.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Have critical thinking to solve the visa issues especially with parents and government bodies.
- Navigated complex regulatory environments with diplomacy and tact, fostering positive interactions with government officials at all levels.
- Negotiated skillfully on behalf of the organization during legislative sessions, achieving desired outcomes in a timely manner.
- Keep and maintain good relation (Public Relation) with many parties. Within school managements, parents and government bodies.
- As a problem solver for parents, managements and other international schools. A advisor and reference for the visa related matter to other parties.
- Maintain a pupil visa filling system to ensure documents and information are retained. Many confidential personal data and information are safely in school records.
- Document preparations and liaise to the relevant government authorities.
Human Resource and Admin Assistant
Swee Quarry Johor Sdn Bhd
08.2014 - 01.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Complying to all related acts, liaise and licensing of Government Bodies
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
No Degree - Sijil Tinggi Pelajaran Malaysia (STPM)
Sekolah Menengah Kebangsaan Aminuddin Baki
Johor Bahru, Johor, Malaysia12-2019
No Degree - Sijil Pelajaran Malaysia (SPM)
Sekolah Menengah Kebangsaan Saint Joseph
Johor Bahru12-2017
BBA - Business Administration And Management (HR)
University Tun Abdul Razak (UNIRAZAK)
Johor Bahru, Johor, Malaysia08-2014
Skills
- Customer service
- Complex Problem-solving
- Relationship building
- Time management
- Decision-making
- Negotiation
- Networking strategies
- Teamwork and collaboration
- Effective communication
- Multitasking
- Excellent communication
- Professional and courteous
- Open-mindedness
Certification
Went for National Service - PLKN (2008)
Hobbies
- Loves to explore new places and learning the culture
- Travelling
- Learning and Understanding History
Languages
Malay
Native language
English
Advanced
C1
Timeline
Student Visa Affairs Manager
Marlborough College Malaysia
11.2015 - Current
Human Resource and Admin Assistant
Swee Quarry Johor Sdn Bhd
08.2014 - 01.2015
No Degree - Sijil Tinggi Pelajaran Malaysia (STPM)
Sekolah Menengah Kebangsaan Aminuddin Baki
No Degree - Sijil Pelajaran Malaysia (SPM)
Sekolah Menengah Kebangsaan Saint Joseph
BBA - Business Administration And Management (HR)
University Tun Abdul Razak (UNIRAZAK)
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