Dedicated Personnel MySTEP Integrity with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Hi, I’m
Abu Hanifah Othman
Wilayah Persekutuan Putrajaya
Summary
Overview
7
years of professional experience
Work History
Kementerian Perpaduan Negara
Integrity Officer (Personnel MySTEP) 41
12.2023 - Current
Job overview
- Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
- Spearheaded the development of anti-fraud and anti-corruption training programs, equipping employees with the knowledge and skills to identify and prevent ethical misconduct.
- Actively participated in integrity committee meetings, contributing to discussions on risk mitigation strategies and fostering a culture of ethical behavior.
- Proactively identified and reported potential integrity risks, such as conflicts of interest or policy violations, implementing appropriate countermeasures to safeguard organizational ethics.
- Created a monthly integrity issues bulletin poster that resulted in a 15% increase in employee awareness of integrity protocols, as measured by a post-campaign survey.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Kementerian Perlancongan Seni Dan Budaya (MOTAC)
Integrity Officer (Personnel MySTEP), 41
11.2020 - 12.2023
Job overview
- Spearheaded the development and delivery of high-impact training programs, resulting in improved employee skill sets and enhanced professional development initiatives
- Developed and designed comprehensive awareness materials for the Anti-Bribery Management System (ABMS), contributing to a more informed workforce
- Created monthly integrity bulletin posters that effectively communicated key ethical issues, fostering a culture of compliance
- Supported the implementation of the ABMS by assisting with workshop execution.
- Facilitated organizational integrity efforts by contributing to document preparation for committees like JKSD, OACP, JAR, and P&P.
- Coordinated and executed a Mystery Shopping Do-It-Yourself (MSDIY) program to assess customer service quality and regulatory adherence.
- Ensured the integrity of data and records through meticulous data entry, document management, and adherence to secure email protocols.
- Provided efficient and proactive administrative support, ensuring smooth operation of office equipment and adherence to established protocols.
DAR IHSAN SDN BHD
Operational Support Officer
02.2019 - 03.2020
Job overview
- Established and maintained positive relationships with key vendors, negotiating contracts that secured cost savings of 30% while ensuring high-quality service delivery through clear performance metrics.
- Optimized operational processes by effectively managing purchasing, sales, marketing, and customer account activities. Ensured smooth workflow and timely order fulfillment, exceeding customer satisfaction targets.
- Streamlined client onboarding by providing comprehensive support with company registration processes, including opening bank accounts, securing shop lot licenses, registering foreign workers, and preparing core business documents. Ensured accuracy and timely completion to expedite client operations.
AIA Berhad
Insurance Agent
01.2018 - 01.2019
Job overview
- Built strong relationships with clients through consistent communication and excellent customer service.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Designed presentations and marketing materials to promote insurance products.
- Monitored customer feedback and identified areas of improvement.
- Managed approximately 20 incoming calls, emails per day from customers
SYARIAH COURT PUTRAJAYA
Internship
01.2017 - 08.2017
Job overview
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Provided assistance to attorneys and court personnel in courtroom
- Managed confidential information securely, upholding the integrity of the court system.
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
Education
UNIVERSITI SAINS ISLAM MALAYSIA (USIM)Nilai, Negeri Sembilan
Bachelor of Shariah Law (Hons.)
12.2023
University Overview
Skills
- Data Management
- Ethics and integrity
- Organization and prioritization
- Filing systems
Accomplishments
Accomplishments
Enhanced Organizational Integrity
- Actively participated in workshops and seminars to strengthen understanding of ethical practices, including:
- Public Sector Conducive Ecosystem Awareness Course (EKSA) (February 28, 2022)
- Understanding, Implementation, and Documentation of ISO 37001:2016 Workshop (Served as Secretariat: November 16-18, 2021)
- Disciplinary Management Workshop (Served as Secretariat: November 23-24, 2021)
- ISO 37001:2016 Anti-Bribery Risk Assessment and Management Workshop (Played a Key Role in Secretariat: January 19-20, 2022)
- Anti-Corruption Gamification Program: Procurement, Grants, and Funds Management (January 30, 2024). Assisted in program setup, logistics, and participant engagement.
- The Integrity Strengthening Program: The Big No! (April 30, 2024). Provided administrative support and ensured the smooth running of the program.
Demonstrated Strong Communication and Event Management Skills
- Enhanced communication and event management skills through participation in:
- Communication and Skills Course (September 20-21, 2023)
- Secretariat for the Ministry of Tourism, Arts, and Culture (MOTAC) Excellent Service Award Ceremony (May 19, 2023)
- Secretariat for the Soft Launch of the Tourism Licensing and Enforcement System (TOURLIST) (November 9, 2022)
Languages
Malay
Native language
Arabic
Elementary
A2
English
Upper intermediate
B2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Integrity Officer (Personnel MySTEP) 41
Kementerian Perpaduan Negara
12.2023 - Current
Integrity Officer (Personnel MySTEP), 41
Kementerian Perlancongan Seni Dan Budaya (MOTAC)
11.2020 - 12.2023
Operational Support Officer
DAR IHSAN SDN BHD
02.2019 - 03.2020
Insurance Agent
AIA Berhad
01.2018 - 01.2019
Internship
SYARIAH COURT PUTRAJAYA
01.2017 - 08.2017
UNIVERSITI SAINS ISLAM MALAYSIA (USIM)
Bachelor of Shariah Law (Hons.)
Skills Application
Skills Application
- Canva
- Adobe Photoshop
- Microsoft Office (Word, Excel, Powerpoint)
References
References
Mrs Norazlin binti Mohd Nor
Unit Integrity Office
Ministry of National Unity
03 8091 8045
Skills Application
Skills Application
- Canva
- Adobe Photoshop
- Microsoft Office (Word, Excel, Powerpoint)
References
References
Mrs Norazlin binti Mohd Nor
Unit Integrity Office
Ministry of National Unity
03 8091 8045
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