Abishekh Sundram

Medical Repricing (2025)

• Led the medical repricing project to ensure compliance with Bank Negara Malaysia's interim measures by gathering requirements across all departments and delivering regulatory solutions to customers.
• Managed the end-to-end Software Development Life Cycle (SDLC), including project planning, test script reviews, deployment scheduling, and securing eCAB approval for successful implementation.
• Recalculated premium rates, extracted policy information from LifeAsia (LA) using Nastie, and updated the revised rates back into LifeAsia (LA). Ensured timely customer notifications on premium rate changes via SMS, email, in-app notifications, and letters.

Ariba Automation Project (2024)

• Conducted business analysis to identify and document detailed requirements, leveraging project management tools like JIRA and Azure DevOps to create user stories.
• Developed comprehensive flowcharts and process diagrams to enhance clarity among developers, testers, and stakeholders, ensuring seamless alignment throughout the development lifecycle. Collaborated with the Robotic Process Automation (RPA) team to integrate Power Platform workflows for enhanced automation.
• Actively supported the development lifecycle by clarifying requirements during each sprint, reviewing test scripts, and assisting in SIT testing, while overseeing UAT sign-off, system deployment, and a two-week Hypercare period to ensure system stability and user satisfaction.

Virtual Branch (2024)

• Gathered and analyzed complex user requirements for appointment management, identifying various scenarios to ensure proper staff-agent assignment and appointment swapping, then documented and managed user stories in Jira for development.
• Facilitated the development process using Power Platform, conducting phase-wise demonstrations for users and leading sprint demos every two sprints to showcase progress and developed functionalities to stakeholders.
• Conducted SIT testing and reviewed test scripts for over 100 test cases across 30+ scenarios, assisted users during UAT to ensure successful sign-off, and managed production deployment with a two-week Hypercare period to ensure system stability.

AML Translation Tool (2024)

• Requirement Gathering & Task Prioritization – Regularly interviewed cross-functional departments to gather requirements, prioritize tasks, and ensure on-time, defect-free software implementation. Created business flow charts and mock-up UI/UX designs to enhance clarity and usability.
• Agile & Scrum Facilitation – Assisted the scrum team in implementing innovative development practices, facilitated key scrum events (daily stand-ups, sprint planning), and ensured alignment among stakeholders for seamless execution.
• Testing & Deployment – Executed SIT test cases, created UAT test cases, guided users in execution, successfully deployed to production, and managed two weeks of hyper-care support.

Testing (2023)

• Performed sanity testing on the WASP (Vitality) system to ensure stability after each update and conducted Vitality Automation Testing (VAT) to verify API functionality, preventing downtime.
• Executed WASP regression testing, identifying defects, and providing detailed reports immediately after each test cycle.
• Monitored and validated device integrations, including Apple Watch, Strava, and Fitbit, ensuring seamless synchronization of step counts and workouts with the Vitality system for accurate points allocation.

• Managed and monitored deployments across cloud and on-premises solutions, optimizing performance, ensuring high availability, troubleshooting issues, and implementing continuous improvements to maintain reliability and to meet business objectives.
• Proactively identified and resolved application bottlenecks by optimizing system performance, implemented robust security and backup strategies to safeguard data, and collaborated with vendors and IT teams to swiftly address and resolve technical issues, ensuring continuous system functionality.
• Led business operations by overseeing client management, software marketing, and the installation and maintenance of solutions to ensure seamless service delivery.

• Provided first-line IT support by troubleshooting and resolving technical issues via calls and tickets, ensuring timely and effective solutions for end-users.
• Escalated unresolved issues to appropriate support teams after thorough troubleshooting, maintaining detailed documentation of issues and solutions in ticketing systems.
• Managed and prioritized critical incidents, adhering to priority templates and following up with users to ensure resolution and satisfaction.
• Achieved a high resolution rate by utilizing relevant tools and systems, contributing to improved service desk performance and user satisfaction.

• Assisted in the preparation of RFID access cards for condominium projects and maintained the company’s security systems to ensure operational efficiency.
• Compiled and managed tender documents for SEDA approval and led full documentation efforts for the SEDA solar project.
• Utilized SAP systems to input and manage data related to solar plant operations and provided on-site technical support for solar plant installations.
• Maintained and updated the Ecosensa website, while contributing to business development by securing two new projects through effective presentations.