Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Abigail Chik Yi Quek

Associate Professional Business Analyst

Summary

Experienced Business Analyst with over 3 years of experience in General Insurance. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

4
4
Languages
9
9
years of post-secondary education
3
3
years of professional experience

Work History

Associate Professional Business Analyst

DXC Technology Sdn Bhd
01.2018 - Current
  • Facilitated in implementation and backend testing on client software system for both existing and new products primarily in the General Insurance Industry.
  • Led team meeting with clients across different departments to understand and modify processes as necessary to meet customer needs and provide excellent service.
  • Acted as a liaison between the clients and IT technicians in ensuring system enhancement/fixes are as requested and up to quality standard.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Drafted workflow/process diagrams to support client business, gathered requirements from business stakeholders and performed functional testing.
  • Compiled and analysed data provided by client and IT team to identify the roots caused and proposed solutions to resolve the issues.
  • Reduce inefficiency and shorten client’s workload from 3 days to a day by analysing the data extracted from the database to identify the roots caused and proposed the solution.
  • Recommended short to long term solution based on analysis in resolving current business operation from 1 month to 1 weeks.

Education

Bachelor of Arts - Business And Management

University of Portsmouth
09.2015 - 07.2017

Monash University Malaysia
01.2014 - 08.2015

Sunway College
01.2013 - 12.2013

Sekolah Menengah Kebangsaan Cheras Perdana
01.2008 - 12.2012

Skills

    Business requirements understanding

Business intelligence

Collaborated with project management and developers to coordinate testing activities at all stages

Data analysis

SQL and databases

Test case scenarios

Consulting

Project Management

Business planning

Data Mapping

Software

SQL

SAP BI

Microsoft Office

Timeline

Associate Professional Business Analyst

DXC Technology Sdn Bhd
01.2018 - Current

Bachelor of Arts - Business And Management

University of Portsmouth
09.2015 - 07.2017

Monash University Malaysia
01.2014 - 08.2015

Sunway College
01.2013 - 12.2013

Sekolah Menengah Kebangsaan Cheras Perdana
01.2008 - 12.2012
Abigail Chik Yi QuekAssociate Professional Business Analyst