Abigail Chik Yi Quek

DXC Technology Sdn Bhd

01.2018 - Current

Facilitated in implementation and backend testing on client software system for both existing and new products primarily in the General Insurance Industry.
Led team meeting with clients across different departments to understand and modify processes as necessary to meet customer needs and provide excellent service.
Acted as a liaison between the clients and IT technicians in ensuring system enhancement/fixes are as requested and up to quality standard.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Drafted workflow/process diagrams to support client business, gathered requirements from business stakeholders and performed functional testing.
Compiled and analysed data provided by client and IT team to identify the roots caused and proposed solutions to resolve the issues.
Reduce inefficiency and shorten client’s workload from 3 days to a day by analysing the data extracted from the database to identify the roots caused and proposed the solution.
Recommended short to long term solution based on analysis in resolving current business operation from 1 month to 1 weeks.

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