ABHISHEK SHARMA
Senior Solutions Manager
Kuala Lumpur,WP Kuala Lumpur
Summary
A seasoned technical sales professional with a strong foundation in both technical and sales disciplines, I have consistently delivered exceptional results through my ability to build strong relationships, identify and capitalize on new business opportunities, and effectively communicate complex solutions to clients. With 10 years of experience in client-facing roles, I possess a unique blend of technical and sales expertise that enables me to drive sales growth, improve customer satisfaction, and foster a culture of collaboration and innovation.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
10
10
Certificates
3
3
Languages
Work History
Senior Solutions Manager/Senior Technical Product Manager
Huawei Technologies Malaysia Sdn. Bhd.
08.2023 - Current
- Increased sales revenue by identifying and pursuing new business opportunities.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Liaised with clients to better understand business needs, IT Infrastructure and current market landscape.
- Boosted customer base penetration using creative approaches.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
- Conducted product presentations, Workshops, POCs and demonstrations, resulting in increased product adoption and confidence among clients.
- Developed sales strategy based on research and Infrastructure insights on customer infrastructure, buying trends and Digital modernization initiatives.
- Worked with Marketing and product teams and organized events for FSI customers, spread awareness on market and technology trends.
- Improved customer satisfaction rates by addressing concerns promptly and effectively resolving issues as they arose.
- Negotiated contracts with partners and distributors, securing favorable terms that benefited both parties involved.
- Developed and implemented strategic plans for successful deal closure, ensuring high-quality deliverables.
- Collaborated with cross-functional teams to develop innovative solutions for complex client problems.
- Guided customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Established effective communication channels between team members, fostering a collaborative work environment.
- Streamlined internal processes by identifying inefficiencies and implementing improvements for increased productivity.
- Collaborated with product engineering teams to implement requested features and address weaknesses in product.
- Mentored new staff member/Intern, fostering a positive learning environment that encouraged professional growth.
- Provided comprehensive product training to sales team members, resulting in improved performance and skill development.
- Reviewed sales pipeline, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Presales Solution Architect
Hitachi Vantara
03.2023 - 08.2024
- My role was to provide Presales/Technical sales support to ISR team of 16 members, helping them run Commercial business for South APAC including India and ANZ regions.
Senior Technical Consultant
RAH InfoTech Pvt. Ltd.
02.2021 - 03.2023
- At RAH, I work on multiple technologies that compliment an IT infrastructure, like Storage, Backup and Cloud
- My role was completely customer and partner centric.
Senior Technical Consultant
iVlaue InfoSolutions Pvt. Ltd.
06.2019 - 01.2021
- Working as a Senior Technical Consultant, I handled day to day technical and Presales task
- My role was multifaceted, focusing majorly on Customers and clients across different verticals.
- Oversaw multiple technologies like Storage, Backup, MFA solutions
- Understanding Customer requirements and suggesting the right solution that fits their budget as well.
Storage Administrator
Wipro Technologies
07.2014 - 12.2018
- I joined Wipro as a "Student- Computer Applications" and worked at multiple profiles, gaining experience in various customer-facing roles.
Accomplishments
- Rewarded as Best Team Leader during the NEO training program.
- Recognized as the Star of the Quarter in 2023
- Building and consistently improving Customer relationship from scratch in the FSI vertical.
- Rewarded as Best Team lead and Outstanding Individual performer during Golden Seeds Training program in China- 2024
- Entrusted with the responsibility- Lead for Storage Products for FSI vertical
- Received "Galloping Horse" award for first ever Breakthrough of Huawei Storage Solution in one of the account being managed by me
- Received commendable ratings as individual performer consistently in 2023 H2 and 2024 H1.
Certification
Huawei Certified Solution Associate
Skills
Client Relationship Management
undefinedEducation
Post Graduation Program in Cloud Computing - Cloud Computing
Great Lakes Institute of Management
Chennai, India 04.2024 - Current
B.Tech - Systems Engineering
BITS Pilani
2015.04 - 2018.07
Polytechnic Diploma - Electronics and Communication
Govt. Polytechnic College Hissar
06.2012 - 06.2014
Intermediate -
Kendriya Vidyalaya NFL, Panipat
04.2011 - 05.2012
Matriculation -
Kendriya Vidyalaya Harisinghpura
04.2009 - 05.2010
Personal Information
- Father's Name: Mr. Sanjay Sharma
- Date of Birth: 03/18/94
- Nationality: Indian
References
To be given upon request.
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge and belief.
Timeline
Post Graduation Program in Cloud Computing - Cloud Computing
Great Lakes Institute of Management
04.2024 - Current
Senior Solutions Manager/Senior Technical Product Manager
Huawei Technologies Malaysia Sdn. Bhd.
08.2023 - Current
Presales Solution Architect
Hitachi Vantara
03.2023 - 08.2024
Senior Technical Consultant
RAH InfoTech Pvt. Ltd.
02.2021 - 03.2023
Senior Technical Consultant
iVlaue InfoSolutions Pvt. Ltd.
06.2019 - 01.2021
B.Tech - Systems Engineering
BITS Pilani
2015.04 - 2018.07
Storage Administrator
Wipro Technologies
07.2014 - 12.2018
Polytechnic Diploma - Electronics and Communication
Govt. Polytechnic College Hissar
06.2012 - 06.2014
Intermediate -
Kendriya Vidyalaya NFL, Panipat
04.2011 - 05.2012
Matriculation -
Kendriya Vidyalaya Harisinghpura
04.2009 - 05.2010
Huawei Certified Solution Associate
Huawei Certified Solution Professional- Storage
Huawei Certified Solution Expert- Storage
Google Gen AI- Fundamentals certified
Google Cloud Platform Fundamentals: Core Infrastructure
Hitachi Vantara Qualified Professional - Pre-Sales Data Intelligence Foundation
VMware VTSP- Server Virtualization
Hitachi Hybrid Cloud foundation
Microsoft Certified: Azure Fundamentals
TOGAF Level 1- Foundation
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