Abhinav Sharma
Business Analyst
Bandar Puchong Jaya,10
Summary
With over 10 years of diverse and progressively challenging experience in the manufacturing and financial industry, I have gained valuable insights and skills. Collaborating with QA, IT Ops, Project & Rollout, and Business Ops teams, successfully rolled out products to customers, ensuring smooth service and operations. Leading cross-functional teams, played a pivotal role in developing, documenting, and delivering process innovations that drive the attainment of business goals. Strong communication skills honed through interactions with clients from various parts of the world. Possess a solid foundation in database concepts including MS SQL Server. Knowledge extends to workflow systems and ITIL processes (Incident, Problem, Change, Knowledge, and Release Management), having worked with ticketing tools like Service-NOW, CISM, Remedy, and its utilities. Strong background in project management, SDLC, and customer relations. Well-versed in Agile software development methodology.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Asst. Manager Service Delivery OneHUB Asia-Pacific
Mercedes-Benz Mobility
10.2023 - Current
- Implementation of new applications by understanding client's requirement followed by SDLC -Agile processes.
- Handling multiple projects SDLC & patch releases for continuous improvement of existing financial services.
- Communicate client's business requirements by putting together easy-to-understand data and process models.
- Engage client to gather software requirements/business rules and ensure alignment with development teams.
- Working using Agile methodology to achieve the target product.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Asst. Manager Service Operations
Zenith Infotech (S) Pte Ltd
05.2022 - 09.2023
- First level consideration for scope and processes to the market personnel with quick and effective resolutions including end-to-end access, application, service operations & service delivery management.
- Analyze clients' business needs through document analysis, meetings/interviews, workshops, and workflow analysis.
- Oversaw daily service operations activities, resolving any issues promptly to maintain high-quality customer experiences.
- Communicate client's business requirements by putting together easy-to-understand data and process models.
- Reduced operational costs with the help of budget analysis and cost-saving strategies.
- Guide the development and modification of systems to meet client needs.
- Liaise between business and technical personnel to ensure a shared understanding of processes and applications.
- Conduct levels of testing to verify the client's needs are met, including functional, regression, user acceptance.
- Identify and resolve errors in client data to ensure accurate business requirements.
- Draft and maintain business requirements and align them with technical requirements.
- Facilitate monthly meetings with clients to document requirements and explore potential solutions.
- Engage client to gather software requirements/business rules and ensure alignment with development teams.
- Software Environment: Client applications, SQL Server Engine, RDBMS, IIS, Ticketing tool- Service Now, Windows servers RDP, JIRA.
Business Analyst
Capgemini pvt ltd
Bangalore, India
06.2020 - 04.2022
- Development, Run & maintenance of financial services to Daimler customers-captive finance, Auto Finance, keep track of Loans, remarketing strategies, collection process.
- Created Windows task scheduler jobs, automated various data transmission processes.
- Hosting Web applications using Microsoft IIS.
- Working with DB backups and Restoration.
- Masking/ Scrambling of DB backups using SQL scripts.
- Working with Active Directory for users and Domain server access.
- Database Replication servers, high availability
- Software Environment: SQL Server Engine, RDBMS, IIS, Ticketing tool- CISM.
Senior Software Engineer
Wipro Infotech
Bangalore, India
09.2015 - 03.2020
- As a part of the Run and Maintenance team, we keep a track of the Shell's manufacturing IT services for oil products and chemicals, It also includes the shipping IT services of crude oil from the refineries.
- Run & maintenance of the PAMO and HSSE applications i.e. health and safety issues of the vendors entering the plant/site inside the team.
- Performing Root Cause Analysis (RCA) for the application issues/problems and document the same.
- Collaborate with development team to design new programs for all client implementation activities and manage all communication with department to resolve all issues and assist implementation analyst to manage all production data.
- Successfully delivered projects under strict schedules and quality control as a part of RFS (Request for Service- new functionality implementation).
- Timely deployment of changes and all changes associated to the release unless it is the emergency change.
- Controlled shutdown and restart of services in server and their dependencies.
- Sharing daily dashboard report with the higher management.
- Handling critical Major Incident escalation calls.
- Performing & supporting DR activities.
Software Engineer
Wipro Infotech
Bangalore, India
01.2015 - 09.2015
- Creating Scheduled Jobs in Windows Server.
- Automated invoking of oracle Admin, WLS Services using batch script coding.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Improved software performance by identifying and resolving bottlenecks in the code.
- Implementation of automation and continuous improvement in business processes.
Education
Master of Technology - software engineering
BITS Pilani
Rajasthan, India 01.2015 - 12.2018
Bachelor of Computer Applications - Computer Applications Development
SSU (Sri Sai University)
Himachal Pradesh, India 06.2011 - 09.2014
Higher Secondary - Non-Medical (Mathematics + Science)
Gurukul Public School
India 04.2009 - 06.2010
Skills
ITIL Framework
Operations management
Service Delivery management
Project management
undefinedTechnical Summary
ITIL expert, MS SQL Server, Azure Cloud, KONG/GORILLA API Gateway management,JIRA, Service NOW. WIndows Services, IIS.
Disclaimer
I Abhinav Sharma hereby declare that all statements made above are true and to the best of my knowledge.
Personal Information
- Father's Name: Late Shri Hans Raj Sharma
- Mother's Name: Smt. Rajni Sharma
- Date of Birth: 07/17/91
- Gender: Male
- Marital Status: Married
Timeline
Asst. Manager Service Delivery OneHUB Asia-Pacific
Mercedes-Benz Mobility
10.2023 - Current
Asst. Manager Service Operations
Zenith Infotech (S) Pte Ltd
05.2022 - 09.2023
Business Analyst
Capgemini pvt ltd
06.2020 - 04.2022
Senior Software Engineer
Wipro Infotech
09.2015 - 03.2020
Master of Technology - software engineering
BITS Pilani
01.2015 - 12.2018
Software Engineer
Wipro Infotech
01.2015 - 09.2015
Bachelor of Computer Applications - Computer Applications Development
SSU (Sri Sai University)
06.2011 - 09.2014
Higher Secondary - Non-Medical (Mathematics + Science)
Gurukul Public School
04.2009 - 06.2010
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