ABDUL ZAIREE ABDUL MALIK
Shah Alam
Summary
Results-driven professional specialising in customer service and team leadership. Expertise in managing multiple tasks, utilising Amadeus and Canvas for flight bookings, and resolving customer inquiries across various channels. Strong background in technical support and quality assurance, with a focus on maintaining accurate records. Committed to enhancing customer satisfaction through effective relationship management.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Customer Service Executive MAG
Startek Sdn Bhd
Ara Damansara
2025.09 - 2026.05
- Managed several tasks at once to finish assignments on schedule.
- Answered customer questions across phone, email, and other support channels.
- Used Amadeus and Canvas systems for booking and ticket processing.
- Assisted with flight booking changes and completed related administration tasks.
- Kept records and information accurate within relevant in-system databases.
- Spotted process improvement opportunities and supported workflow optimisation updates.
- Communicated clearly with customers and coordinated smoothly with team members.
Process Associate (Japan Airlines)
IGT Solutions
2022.10 - 2025.05
- Used Amadeus and Canvas systems to manage bookings and reservations.
- Supported flight bookings and modifications for customers.
- Resolved customer inquiries and issues while providing support through phone, email, and other channels to enhance customer satisfaction.
- Maintained accurate records and information within systems to ensure data integrity and facilitate effective decision-making.
- Identified areas for improvement and contributed to process optimisation, streamlining workflows and enhancing service delivery.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Effectively communicated with customers and team members.
Grab E-hailing Driver
Grab (M) Sdn Bhd
2018.01 - 2022.09
- Communicate with passengers, offering a safe and welcoming ride to their destination
- Optimised route management using iPhone app technology to ensure timely arrivals and enhance passenger satisfaction.
- Ensured vehicle maintenance and cleanliness standards, applying in-depth knowledge of vehicle upkeep to enhance safety and reliability.
- Developed and maintained Excel spreadsheet to track mileage, maintenance, and expenses for efficient vehicle management.
- Assisted with loading and unloading cargo from the vehicle at various locations.
Outlet Executive
Celcom Retail Sdn Bhd
2014.01 - 2018.12
- Monitor & achieve overall retail sales target set by management.
- Assisted customers with inquiries on products, including postpaid, prepaid, and broadband, to enhance customer satisfaction.
- Assisted customers with inquiries to ensure a smooth service experience. on technical part such as phone setting/broadband setting.
- Updated daily records of sales and service transactions in all system applications, ensuring accuracy of stock levels and cash management.
- Informed Outlet Manager about disputes, missing stock, and defects in the outlet to facilitate timely resolution.
- To perform all tasks listed in the daily start up and end day closing checklist during the opening & closing of the outlet.
Team Leader
VADS Bhd (Celcom Project)
2009.05 - 2013.12
- Motivated and coached team to enhance collaboration and performance
- Ensure training and development plans are maintained for all team members
- Hosting 1-2-1's coaching session and team meetings
- Managed day-to-day line activities, prioritised tasks, and assessed risks within existing processes to achieve SLAs
- Deliver the allocated part of the operation within agreed budgets, service levels and business targets
- Supported Operations Manager by identifying operational risks and recommending areas for improvement
- Identified and escalated problems to senior management for resolution
- Recruited, interviewed, and hired candidates
Customer Service Executive
VADS Bhd (Celcom Project)
2006.04 - 2009.05
- Managed and resolved customer complaints to enhance satisfaction
- Processed customer orders and provided product recommendations to drive sales
- Provide product and service information to customers
- Followed up on customer calls to ensure resolution and build relationships
- Answer incoming calls and respond to customers' emails
- Directed calls to correct departments for efficient handling
- Identify and escalate issues to supervisors
- Complete call logs and reports
Education
SPM -
Sekolah Tinggi Port Dickson
Port Dickson, Negeri Sembilan2001-12
Diploma - Computer Science
Multimedia College TM
Kuala Lumpur2006-03
Skills
- Amadeus proficiency
- Booking management
- Customer Relationship Management
- Technical support
- Quality Assurance
- Microsoft Office
- Point of sale system
- Sales performance
- Team leadership
- Multitasking
- Time management
Languages
Bahasa Melayu
English
Personal Information
- Date of Birth: 07/25/84
- Nationality: Malaysia
- Driving License: B2, D
- Place of Birth: Negeri Sembilan
Interests
- Football
- Snooker
- Bowling
Timeline
Customer Service Executive MAG
Startek Sdn Bhd
2025.09 - 2026.05
Process Associate (Japan Airlines)
IGT Solutions
2022.10 - 2025.05
Grab E-hailing Driver
Grab (M) Sdn Bhd
2018.01 - 2022.09
Outlet Executive
Celcom Retail Sdn Bhd
2014.01 - 2018.12
Team Leader
VADS Bhd (Celcom Project)
2009.05 - 2013.12
Customer Service Executive
VADS Bhd (Celcom Project)
2006.04 - 2009.05
SPM -
Sekolah Tinggi Port Dickson
Diploma - Computer Science
Multimedia College TM