Abdul Razzaq Sylvester

. Responsible for the installation and maintenance of servers and switches, as well as the installation of operating systems.

· Coordinate, supervise, and assist vendor personnel with site access, equipment inspection, maintenance, and troubleshooting. . Plan and execute low-voltage wiring, cabling installation, labeling, and asset management within the data center.

. Conduct regular inspections, maintain duty logs, and ensure the cleanliness and improvement of the data center environment. . Assist customers remotely with troubleshooting and resolving issues identified during monitoring and inspections.

. Perform other related tasks as assigned by the supervisor.

• Replaced and installed switches to rack
• Conduct regular physical and visual inspection of server and network equipment to ensure optimal performance and identify potential issues before it becomes critical.
• Recorded received products into database using asset tags information, product manufacturer, model and serial number.
• Diagnosed and executed resolution for network and server issues.
• Escort and Assist with OEM vendors on Servers with with Direct Chip Cold Plate Liquid Cooling system
• Hands-on experience in Data Center operations, familiarity with facility management, server hardware and network breakfix
• Media management - HDD/SSD destruction and disposals to ensure data security and compliance with data center policies.
• Have experience on immersion tank server

• Assigned temporarily (secondment) to cover hardware technical team for operation and maintenance project at Women & Child Hospital (Hospital Tunku Azizah).
• Provide 2nd level troubleshooting support for computer system including hardware, software and network.
• Performed troubleshooting, daily activities monitoring and attending log issues for computers, notebooks, peripherals, networking and software at user site.
• Diagnosis and repairing a computer and notebook parts or faulty. Installation of operating systems and configuration personnel computer and notebook.
• Installation and configuration of Laser and Label printers.
• Setup computer or notebook, camera, sound systems and network for virtual conference as requested by users.
• Provide assistance in IT-related matters, asset management and routine IT housekeeping services.
• Ensure all IT equipment running properly.
• Proceed annual Planned Preventative Maintenance (PPM) for all IT hardware in hospital.
• Work extra hours to complete tasks, as required and where reasonable.
• Perform miscellaneous job-related duties as assigned by IT Manager.
• Performed ad-hoc tasks are given by client (ITD) and also hospital staff.

• Resolved problems, improved operations and provided exceptional service.
• Maintained excellent attendance record, consistently arriving to work on time.
• Make sure bunch unripes is be deported and maintain quality of other bunch ripes.

• Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
• Perform troubleshooting pc
• Linked computers to network and peripheral equipment, including printers and scanners.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Patched software and installed new versions to eliminate security problems and protect data.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Setup, installed and configured computers in various business locations to support operations and reporting.