Dr. Abdul Rahman Bin Mohamad Saleh
Strategic And Solution Consultant
Petaling Jaya, Selangor
Summary
I'm a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I am a knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities.
Overview
30
30
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
Solution Consultant
CelcomDigi Berhad
1 2022 - Current
- Championed the adoption of innovative technologies within our company''s solution offerings, ensuring our clients stay at the forefront of industry advancements.
- Provide expert technical support to internal and external customers, for opportunities involving fixed and mobile services of CelcomDigi such as SDWAN, MPLS, DPLC, Converge services, Cloud, Cybersecurity, IoT solution and M2M solutions
- Recommended specific products to customers based on unique technical requirements of each request.
- Identify project risk (technical and execution) and provide mitigation measures
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Provide expert advice to the solution that require backhaul, server, application, and storage integration services into a total end to end solution
- Keep abreast of product technology and develop technical capability slides for customers
- Conducting in-house technology update with fellow peers and vertical
- Key Project: FGV Global ventures, ATT Tanjung Bin, Royal Malaysian Navy (TLDM), Mindef, Kerry Ingredients, Axiata Digital, Sime Darby Plantation, Majlis Bandaraya Johor Baru, Tabung Haji Properties, KWASA Land, MRCB
Technical Pre-sales Consultant / Solution Specialist
Maxis Broadband Sdn Berhad
01.2016 - 01.2022
- Provide expert technical support for opportunities involving fixed and mobile services of MAXIS
- Early engagement with the customer in selling MAXIS services and solution such as MPLS, DPLC, SIP trunk/Voice, IoT solution for Machine to Machine (M2M), B2B or B2C mobile services
- Provide user requirements and technical specification of SDN (SD-WAN) services to Product Development team
- Prepare solution to write up, bill of material and engage with service delivery team for the professional effort
- Ensure the completeness of technical term and conditions
- Conduct/lead in technical presentation and clarification
- Identify project risk (technical and execution) and provide mitigation measures
- Integrate backhaul, server, application, and storage services into a total end to end solution
- Keep abreast of product technology and develop technical capability slides for customers
- Conducting in-house technology update with fellow peers and vertical
- Key Project: Oil & Gas - JENDELA 1.0, Shell New Retail Transformation Management, Petronas New Digitalization Projects
- Shell Digitalisation Offshore, Edra CGN new EPMS system, Chevron New Retail station project; Utilities - TNB IoT Smart Metering Melaka, SYABAS NBIoT Smart Metering, Syabas New Digital link project, SYABAS New Workforce Management, mDrive; Media - New ASTRO MCS 2.0
Specialist Enterprise Solution Planning
Maxis Broadband Sdn Berhad
01.2015 - 01.2016
- Provide a technical solution to pre-sales team to smooth the delivery of fixed and mobile solution the enterprise customers
- Evaluated customer needs and feedback to drive product and service improvements.
- Conduct/lead in technical presentation and clarification for Network and Engineering team
- Prepare the proof of concept and technical specification for new product and services
- Built and managed relationships with key clients and partners to drive growth.
Specialist (MPLS Network)
Maxis Broadband Sdn Berhad
01.2007 - 01.2016
- Responsible to design, implement and commissioning MAXIS Enterprise Business Division Fixed and mobile product and services
- By using Metro-E and TDM network supporting Enterprise team to provide MPLS DPLC, MPLS Internet, VOIP Services and mobile solution for the machine to machine application
- Using GPON network responsible for designing and implementing the backup and resiliency network to Corporate Fixed services
- Provide solution to Corporate customers such as Citibank, Public Bank, BSN, ASTRO, TV3, UKM, MyEG
Service Manager
MAXIS Mobile Sdn Bhd
01.2005 - 01.2007
- Provide technical support for tender document for and manage product lifecycle
- Design the managed services for MAXIS MPLS VPN services collaborate with Core Network Engineering for the implementation of MPLS Network by forming a standardized process in an end to end service delivery.
Project Manager
MAXIS Mobile Sdn Bhd
01.2003 - 01.2005
- Lead group of engineers in Project Management team to deliver networking solutions to corporate customers using varieties of the platform such as copper, microwave, and VSAT
- Provide pre-sales support to Enterprise Business Department especially advising the best customer's solutions from the design, implementation, and commissioning
- Project manages the indoor GSM coverage
- Coordinate with Optimization team to solve GSM coverage issues
- Provide requirement to property acquisition team to acquire a site with building owner
- Provide and advise for redundancy network to improve customer's service reliability
Service Manager
MAXIS Broadband Sdn Bhd
01.2000 - 01.2003
- Provide after sales Support for Corporate Customers Revenues > RM500, 000 per annum
- Support MAXIS Product such as ISDN, MFCR2, Internet Services, Leased Line, Domestic Frame Relay, and Corporate GSM Product
- Project management role for MAXIS corporate customers to corporate customers such as VADS, DELL, SHELL, PETRONAS, and PROJET
- Developed and maintained positive relationships with customers to build rapport and trust.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
Customer Services Manager
Time dotcom (Formerly known as Time Telecommunications Sdn Bhd)
01.1995 - 01.2000
- Lead a group of engineers and technician for network service fulfillment
- Provide presales & postsale supports to TIME Telecom customers
- Generated customer satisfaction surveys to analyze results into action plans.
- Managing fixed the service delivery of Plain Old Telephone (POTs) services, DPLC and VSAT services.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Engineer
TIME DotCom Berhad
01.1994 - 01.1995
- Responsible for the installation, Testing and Commissioning of 2.4Ghz DRMASS system
- Installation and testing of SDH network for CELCOM and Telekom Malaysia Bhd.
- Documented and developed engineering procedures and processes.
- Developed and implemented procedures to verify compliance with engineering standards.
Education
Doctor of Philosophy (Ph.D.) in Operation Technology and Logistic -
Universiti Utara Malaysia (UUM)
School Of Technology Management 06.2015 - 06.2018
Master's Degree in Business Studies/Administration/Management - MBA
Universiti Utara Malaysia (UUM)
School Of Business 06.2013 - 06.2015
Bachelor's Degree in Engineering (Computer/Telecommunication) - Electronic and Communications
Universiti Sains Malaysia
Faculty Of Electric And Electronic Engineering 06.1990 - 06.1994
Skills
Task Prioritization
undefinedCertification
Fortinet NSE 1, NSE2 and NSE 3
Technical Skills
Multi-Packet Label Switching (MPLS), Metro-Ethernet, TCPIP, Local Area Network (LAN), Wide Area Network (WAN), Multiplexing Technology, Traffic Engineering, Class of Services, Transport technology ROADM, OTN, GPON, SDH
Salary
To be disclosed during interview, To be disclosed during interview
Publications
- Real-time Monitoring System in IoT for Achieving Sustainability in the Agricultural Field, A. R. B. M. Saleh, S. Venkatasubramanian, N. R. R. Paul, F. I. Maulana, F. Effendy, D. K. Sharma, 2022 International Conference on Edge Computing and Applications (ICECAA), 682-686, 10.1109/ICECAA55415.2022.9936103, 2022
- Investigating the effect of Technology Adoption towards the Continuance of Broadband Intention in Malaysia, Mohamad Saleh, A. R., Melan, M., Abdullah, C. S., International Journal of Scientific and Research Publication, 7, 11, 48-58, 2017
- The Effect of Attitudinal and Satisfaction Factors on Household Broadband Penetration in Malaysia, Mohamad Saleh, A. R., Melan, M., International Journal of Scientific and Research Publication, 7, 9, 235-242, 2017
- Investigating the Relationship of Attitudinal Construct Towards the Continuance of Broadband Intention in Malaysia With Moderating Effect of Demographic, Mohamad Saleh, A. R., Melan, M., Abdullah, C. S., Global Business and Social Entrepreneurship (GBSE), 4, 5, 208-216, 2016
References
References available upon request
Timeline
Technical Pre-sales Consultant / Solution Specialist
Maxis Broadband Sdn Berhad
01.2016 - 01.2022
Doctor of Philosophy (Ph.D.) in Operation Technology and Logistic -
Universiti Utara Malaysia (UUM)
06.2015 - 06.2018
Specialist Enterprise Solution Planning
Maxis Broadband Sdn Berhad
01.2015 - 01.2016
Master's Degree in Business Studies/Administration/Management - MBA
Universiti Utara Malaysia (UUM)
06.2013 - 06.2015
Specialist (MPLS Network)
Maxis Broadband Sdn Berhad
01.2007 - 01.2016
Service Manager
MAXIS Mobile Sdn Bhd
01.2005 - 01.2007
Project Manager
MAXIS Mobile Sdn Bhd
01.2003 - 01.2005
Service Manager
MAXIS Broadband Sdn Bhd
01.2000 - 01.2003
Customer Services Manager
Time dotcom (Formerly known as Time Telecommunications Sdn Bhd)
01.1995 - 01.2000
Engineer
TIME DotCom Berhad
01.1994 - 01.1995
Bachelor's Degree in Engineering (Computer/Telecommunication) - Electronic and Communications
Universiti Sains Malaysia
06.1990 - 06.1994
Solution Consultant
CelcomDigi Berhad
1 2022 - Current
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