ABDUL QAYYUM A RAHIM
Puchong
Summary
Multilingual Court Interpreter with over 10 years of experience in judicial interpretation and customer service. Skilled in delivering real-time, accurate communication in high-pressure legal settings while adept at managing sensitive information and fostering positive stakeholder relationships. Seeking to leverage extensive expertise in administrative support and client issue resolution in a dynamic legal environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Court Interpreter
Federal Court of Malaysia
04.2013 - Current
- Delivered simultaneous and consecutive interpretation in high-profile criminal and civil cases, ensuring 100% accuracy and confidentiality.
- Translated complex legal terminology from Malay to English and vice versa, facilitating clear communication between judges, lawyers, and the public.
- Supported clerical and case documentation processes, contributing to streamlined court operations.
- Trained junior interpreters on courtroom protocol and ethics, promoting professional development.
- Collaborated with legal officers and administrative staff to maintain workflow and case scheduling.
Customer Service Assistant
Pantai Hospital Penang
10.2012 - 04.2013
- Resolved patient inquiries and service issues, achieving a 95% satisfaction rating based on internal feedback surveys.
- Coordinated appointment scheduling and billing inquiries for over 50 patients daily in a fast-paced hospital environment.
- Developed and implemented service protocols that improved client response time by 30%.
- Maintained accurate medical records and supported the administrative team in hospital operations.
Education
Bachelor of Communication (Hons.) - Interpersonal Communication
Universiti Teknologi Mara (UiTM)
Shah Alam, Selangor, Malaysia12-2027
Diploma in Physiotherapy -
Masterskill University College and Health
12.2012
Skills
- Office Administration
- Digital Proficiency
- HR Support & Training
- Customer Service
- Communication Skills
- Interpretation & Translation
- Operational Support
- Strong work ethic
- Office administration
- HR analytics
- Problem-solving
- Active listening
Certification
Certified Court Interpreter, Judicial Department of Malaysia
Languages
Arabic
Beginner (A1)
English
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)
Timeline
Court Interpreter
Federal Court of Malaysia
04.2013 - Current
Customer Service Assistant
Pantai Hospital Penang
10.2012 - 04.2013
Diploma in Physiotherapy -
Masterskill University College and Health
Bachelor of Communication (Hons.) - Interpersonal Communication
Universiti Teknologi Mara (UiTM)
Accomplishments
- Achieved court proceedings by completing simultaneous translating with accuracy and efficiency.
- Achieved communication skills through effectively helping with public.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints, and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Collaborated with a team of 10 in the development of a new software system.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Reading
Travelling
Interpretation
Customer driven
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