ABDUL MUTALIB SAAD
Claim Service Manager
Kajang
Summary
- Customer-focused professional with successful 20 year career in automotive sector.
- Dynamic successful applying after sales service and vehicle body repair in busy business environment.
- Committed and professional service advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction.
- Excellent communication and problem-solving skills for providing customers with best possible service.
- Resourceful Manager offering history of success coordinating and monitoring operations across various departments.
- Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
- Highly committed with hardworking mentality to maintain quality of services and products.
- Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
- Demonstrated service expertise, including competitive offerings, pricing, and market positioning.
- Hardworking employee enthusiastic about learning automotive field inside and out.
- Pursues opportunities to learn new skills and contribute to group success.
- Offers strong administrative, relationship-building and problem-solving abilities.
- Proficient Insurance Claim Manager delivering encouragement and feedback to help employees be successful.
- Energetic professional with great poise.
- Well-trained in after-sales service.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
12
12
years of post-secondary education
Work History
Workshop Service Executive
Nasim Sdn Bhd
02.2012 - 05.2015
- Counsel workers on matters about their jobs and help them improve their job-related skills
- Interpret specs, blueprints, or job orders to create templates and reference points
- Consult with management, engineering, quality control, customer, or union workers' representatives to organize work activities, resolve employee grievances, or review resource needs
- Verify that the finished work is in compliance with standards or repair needs by inspecting, testing, and measuring it using instruments like hand tools or gauges
- Establish work schedules, sequences, and assignments depending on the importance of the task, the availability of equipment, and the personnel's expertise
- Inspect and monitor work areas, check tools and equipment, and train employees to prevent, detect, and correct unsafe conditions and procedures
- Compile operational or employee records, including time and production logs, inventory information, statistics on repairs and maintenance, and test results
- Prepare reports of findings after looking into accidents or injuries
- Counsel workers on matters pertaining to their jobs and help them improve their job-related skills
- Review, assess, accept, and organize the fulfillment of the job proposed by contractors.
Insurance Claim Manager
Cycleworld Auto Work Sdn Bhd
06.2023 - Current
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed and motivated employees to be productive and engaged in work.
Insurance Claim Manager
Ultra Time Sdn Bhd
04.2023 - 05.2023
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Insurance Claim Manager
Audi Setia Alam
01.2023 - 03.2023
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Body & Paint Workshop Manager
Nasim Sdn Bhd
6 2015 - 11.2020
- Evaluate objects, systems, or facilities to decide on installation, service, or repair needs
- Create equipment configurations that fit staff requirements
- Consult with management, engineering, quality control, customer, or union workers' representatives to organize work activities, resolve employee grievances, or review resource needs
- Keep an eye on employees' output and evaluate their job
- Meet with suppliers or vendors to go through the goods needed for repairs
- Suggest or start personnel activities, such as hiring, promoting, moving, firing, or disciplinary proceedings
- Counsel workers on matters pertaining to their jobs and help them improve their job-related skills
- Interpret specs, blueprints, or job orders to create templates and reference points
- Participate in the creation and management of budgets, in the organization of buying and documentation, and in the oversight of departmental spending
- Inspect and monitor work areas, check tools and equipment, and train employees to prevent, detect, and correct unsafe conditions and procedures
- Create, put into action, or assess maintenance policies and procedures
- Compile operational or employee records, including time and production logs, inventory information, statistics on repairs and maintenance, and test results
- Review, assess, accept, and organize the fulfilment of the job proposed by contractors
- Request supplies and materials, including tools, machinery, or replacement components
- Prepare reports of your findings after looking into accidents or injuries
- Conduct or arrange for worker training in operating procedures, equipment usage, and safety, repair, and maintenance practices
- Keep an eye on the supply of equipment and the upkeep of the facilities to guarantee a suitable environment for work
- Utilize instruments such as hand or power tools, hydraulic presses or shears, or welding equipment to carry out expert repair or maintenance tasks
- Establish work schedules, sequences, and assignments depending on the importance of the task, the availability of equipment, and the personnel's expertise
- Calculate the estimated and actual expenses of variables like supplies, labor, or external contractors.
Service Advisor - Bodywork
Euromobil Sdn Bhd
02.2012 - 05.2015
- Receive and understand service requests from customers related to vehicle body repairs and record all requests in the work order
- Explain to the customer and manage the procedures involved in the process of repairing the vehicle body
- Provide a quotation
- Obtaining confirmation from the customer to carry out vehicle repair work
- Get confirmation from the insurance if it involves a claim
- Negotiate with the adjuster regarding the pricing of goods or parts and work wages
- Collaborate with employees to make sure timely delivery of information
- Ensure that damaged items are in stock
- Ensure that vehicle repairs are carried out according to the standards that have been outlined
- Ensuring that the results of vehicle repair work reach an optimal level of quality and meet the expectations of all parties
- Prepare the final invoice to be handed over to the customer and ensure that the services that have been provided get paid.
Mechanic
NZ Wheels Sdn Bhd
04.2003 - 01.2005
- Perform quick lubricant service
- Utilize micrometers and gauges to inspect the components for damage or excessive wear
- Perform actions required for cleanliness and lubrication of equipment and vehicles
- Utilize engine diagnostic tools, such as computerized test equipment and calibration devices, to identify problems or malfunctions and decide what repairs are necessary
- Electrical system troubleshooting, repair, and rewiring
- Maintain equipment service records and plan out industrial machinery and equipment maintenance
- To rework, refurbish, or alter mobile mechanical, hydraulic, and pneumatic equipment, fit bearings
- Examine mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications
- Read and comprehend technical drawings, plans, and operating instructions
- To guarantee operational effectiveness, inspect and test machinery or equipment
- Disassemble and reassemble heavy equipment using hoists and hand tools
- Replace and repair any worn or broken parts
- Using hand tools, jacks, and cranes, one may adjust, maintain, repair, or replace subassemblies like transmissions and crawler heads.
Education
Diploma in Mechanical Engineering (Automotive) -
01.1999 - 04.2003
Sijil Pelajaran Malaysia - undefined
01.1996 - 04.1997
Pangkat 1
Penilaian Menengah Rendah - undefined
01.1993 - 04.1995
4A 3B 1C
Ujian Penilaian Sekolah Rendah - undefined
01.1987 - 04.1992
3A 1C
Quality Customer Service - undefined
11.2009 - 05.2009
Quality Customer Service was awarded based on the knowledge and skills gained.
Service Advisor Qualification - undefined
11.2009 - 05.2009
Has successfully completed the "Service Advisor Qualification" training held in Saigon, Vietnam
Sales Ninja Shogun - undefined
08.2017 - 05.2017
Skills
Microsoft Word
Microsoft Excel
Great Communicator
Negotiating
Problem Identification
Stress Management
Technical Proficiency
Effective Communication
Multitasking
Task Delegation
Human Resources Management
Accomplishments
Being awarded for the best Insurance Debtors Collection in July 2019
References
- En. Saifullizam, 012 - 205 8945, Nasim Sdn Bhd
- En. Jalil, 013 - 608 0888, Euromobil Sdn Bhd
Timeline
Insurance Claim Manager - Cycleworld Auto Work Sdn Bhd
06.2023 - Current
Insurance Claim Manager - Ultra Time Sdn Bhd
04.2023 - 05.2023
Insurance Claim Manager - Audi Setia Alam
01.2023 - 03.2023
Sales Ninja Grandmaster Asia - Sales Ninja Shogun,
08.2017 - 05.2017
Workshop Service Executive - Nasim Sdn Bhd
02.2012 - 05.2015
Service Advisor - Bodywork - Euromobil Sdn Bhd
02.2012 - 05.2015
Personal Development Leadership Management Corporation (M) Sdn Bhd - Quality Customer Service,
11.2009 - 05.2009
South East Asia/Pacific AUDI AG - Service Advisor Qualification,
11.2009 - 05.2009
Mechanic - NZ Wheels Sdn Bhd
04.2003 - 01.2005
Universiti Teknologi Mara (UiTM) - Diploma in Mechanical Engineering (Automotive),
01.1999 - 04.2003
Sekolah Menengah Teknik - Sijil Pelajaran Malaysia,
01.1996 - 04.1997
Sekolah Menengah Kebangsaan Ahmad Boestamam - Penilaian Menengah Rendah,
01.1993 - 04.1995
Sekolah Kebangsaan Seri Pangkor - Ujian Penilaian Sekolah Rendah,
01.1987 - 04.1992
Body & Paint Workshop Manager - Nasim Sdn Bhd
6 2015 - 11.2020