ABDUL MUTALIB SAAD
Claim Service Manager
Kajang
Summary
- Customer-focused professional with successful 20 year career in automotive sector.
- Dynamic successful applying after sales service and vehicle body repair in busy business environment.
- Committed and professional service advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction.
- Excellent communication and problem-solving skills for providing customers with best possible service.
- Resourceful Manager offering history of success coordinating and monitoring operations across various departments.
- Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
- Highly committed with hardworking mentality to maintain quality of services and products.
- Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
- Demonstrated service expertise, including competitive offerings, pricing, and market positioning.
- Hardworking employee enthusiastic about learning automotive field inside and out.
- Pursues opportunities to learn new skills and contribute to group success.
- Offers strong administrative, relationship-building and problem-solving abilities.
- Proficient Insurance Claim Manager delivering encouragement and feedback to help employees be successful.
- Energetic professional with great poise.
- Well-trained in after-sales service.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
12
12
years of post-secondary education
Work History
Workshop Service Executive
Nasim Sdn Bhd
02.2012 - 05.2015
- Counsel workers on matters about their jobs and help them improve their job-related skills
- Interpret specs, blueprints, or job orders to create templates and reference points
- Consult with management, engineering, quality control, customer, or union workers' representatives to organize work activities, resolve employee grievances, or review resource needs
- Verify that the finished work is in compliance with standards or repair needs by inspecting, testing, and measuring it using instruments like hand tools or gauges
- Establish work schedules, sequences, and assignments depending on the importance of the task, the availability of equipment, and the personnel's expertise
- Inspect and monitor work areas, check tools and equipment, and train employees to prevent, detect, and correct unsafe conditions and procedures
- Compile operational or employee records, including time and production logs, inventory information, statistics on repairs and maintenance, and test results
- Prepare reports of findings after looking into accidents or injuries
- Counsel workers on matters pertaining to their jobs and help them improve their job-related skills
- Review, assess, accept, and organize the fulfillment of the job proposed by contractors.
Insurance Claim Manager
Cycleworld Auto Work Sdn Bhd
06.2023 - Current
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed and motivated employees to be productive and engaged in work.
Insurance Claim Manager
Ultra Time Sdn Bhd
04.2023 - 05.2023
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Insurance Claim Manager
Audi Setia Alam
01.2023 - 03.2023
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Body & Paint Workshop Manager
Nasim Sdn Bhd
6 2015 - 11.2020
- Evaluate objects, systems, or facilities to decide on installation, service, or repair needs
- Create equipment configurations that fit staff requirements
- Consult with management, engineering, quality control, customer, or union workers' representatives to organize work activities, resolve employee grievances, or review resource needs
- Keep an eye on employees' output and evaluate their job
- Meet with suppliers or vendors to go through the goods needed for repairs
- Suggest or start personnel activities, such as hiring, promoting, moving, firing, or disciplinary proceedings
- Counsel workers on matters pertaining to their jobs and help them improve their job-related skills
- Interpret specs, blueprints, or job orders to create templates and reference points
- Participate in the creation and management of budgets, in the organization of buying and documentation, and in the oversight of departmental spending
- Inspect and monitor work areas, check tools and equipment, and train employees to prevent, detect, and correct unsafe conditions and procedures
- Create, put into action, or assess maintenance policies and procedures
- Compile operational or employee records, including time and production logs, inventory information, statistics on repairs and maintenance, and test results
- Review, assess, accept, and organize the fulfilment of the job proposed by contractors
- Request supplies and materials, including tools, machinery, or replacement components
- Prepare reports of your findings after looking into accidents or injuries
- Conduct or arrange for worker training in operating procedures, equipment usage, and safety, repair, and maintenance practices
- Keep an eye on the supply of equipment and the upkeep of the facilities to guarantee a suitable environment for work
- Utilize instruments such as hand or power tools, hydraulic presses or shears, or welding equipment to carry out expert repair or maintenance tasks
- Establish work schedules, sequences, and assignments depending on the importance of the task, the availability of equipment, and the personnel's expertise
- Calculate the estimated and actual expenses of variables like supplies, labor, or external contractors.
Service Advisor - Bodywork
Euromobil Sdn Bhd
02.2012 - 05.2015
- Receive and understand service requests from customers related to vehicle body repairs and record all requests in the work order
- Explain to the customer and manage the procedures involved in the process of repairing the vehicle body
- Provide a quotation
- Obtaining confirmation from the customer to carry out vehicle repair work
- Get confirmation from the insurance if it involves a claim
- Negotiate with the adjuster regarding the pricing of goods or parts and work wages
- Collaborate with employees to make sure timely delivery of information
- Ensure that damaged items are in stock
- Ensure that vehicle repairs are carried out according to the standards that have been outlined
- Ensuring that the results of vehicle repair work reach an optimal level of quality and meet the expectations of all parties
- Prepare the final invoice to be handed over to the customer and ensure that the services that have been provided get paid.
Mechanic
NZ Wheels Sdn Bhd
04.2003 - 01.2005
- Perform quick lubricant service
- Utilize micrometers and gauges to inspect the components for damage or excessive wear
- Perform actions required for cleanliness and lubrication of equipment and vehicles
- Utilize engine diagnostic tools, such as computerized test equipment and calibration devices, to identify problems or malfunctions and decide what repairs are necessary
- Electrical system troubleshooting, repair, and rewiring
- Maintain equipment service records and plan out industrial machinery and equipment maintenance
- To rework, refurbish, or alter mobile mechanical, hydraulic, and pneumatic equipment, fit bearings
- Examine mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications
- Read and comprehend technical drawings, plans, and operating instructions
- To guarantee operational effectiveness, inspect and test machinery or equipment
- Disassemble and reassemble heavy equipment using hoists and hand tools
- Replace and repair any worn or broken parts
- Using hand tools, jacks, and cranes, one may adjust, maintain, repair, or replace subassemblies like transmissions and crawler heads.
Education
Diploma in Mechanical Engineering (Automotive) -
01.1999 - 04.2003
Sijil Pelajaran Malaysia - undefined
01.1996 - 04.1997
Pangkat 1
Penilaian Menengah Rendah - undefined
01.1993 - 04.1995
4A 3B 1C
Ujian Penilaian Sekolah Rendah - undefined
01.1987 - 04.1992
3A 1C
Quality Customer Service - undefined
11.2009 - 05.2009
Quality Customer Service was awarded based on the knowledge and skills gained.
Service Advisor Qualification - undefined
11.2009 - 05.2009
Has successfully completed the "Service Advisor Qualification" training held in Saigon, Vietnam
Sales Ninja Shogun - undefined
08.2017 - 05.2017
Skills
Microsoft Word
Accomplishments
Being awarded for the best Insurance Debtors Collection in July 2019
References
- En. Saifullizam, 012 - 205 8945, Nasim Sdn Bhd
- En. Jalil, 013 - 608 0888, Euromobil Sdn Bhd
Timeline
Insurance Claim Manager - Cycleworld Auto Work Sdn Bhd
06.2023 - Current
Insurance Claim Manager - Ultra Time Sdn Bhd
04.2023 - 05.2023
Insurance Claim Manager - Audi Setia Alam
01.2023 - 03.2023
Sales Ninja Grandmaster Asia - Sales Ninja Shogun,
08.2017 - 05.2017
Workshop Service Executive - Nasim Sdn Bhd
02.2012 - 05.2015
Service Advisor - Bodywork - Euromobil Sdn Bhd
02.2012 - 05.2015
Personal Development Leadership Management Corporation (M) Sdn Bhd - Quality Customer Service,
11.2009 - 05.2009
South East Asia/Pacific AUDI AG - Service Advisor Qualification,
11.2009 - 05.2009
Mechanic - NZ Wheels Sdn Bhd
04.2003 - 01.2005
Universiti Teknologi Mara (UiTM) - Diploma in Mechanical Engineering (Automotive),
01.1999 - 04.2003
Sekolah Menengah Teknik - Sijil Pelajaran Malaysia,
01.1996 - 04.1997
Sekolah Menengah Kebangsaan Ahmad Boestamam - Penilaian Menengah Rendah,
01.1993 - 04.1995
Sekolah Kebangsaan Seri Pangkor - Ujian Penilaian Sekolah Rendah,
01.1987 - 04.1992
Body & Paint Workshop Manager - Nasim Sdn Bhd
6 2015 - 11.2020
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