ABDUL MUKHRIZ BIN ABU BAKAR
Beranang
Summary
Dedicated Operator specializes in shipping, receiving and meeting delivery deadlines. Prioritizes safety and values efficiency. Works well alone or with team in fast-paced environment.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Operator
GOLDREIGN PLASTIC SDN BHD
01.2020 - 03.2020
- Performed quality checks to identify finish discrepancies.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Kept accurate records of defective units or products.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Delivery Rider
Domino's Pizza
04.2020 - 06.2020
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
Customer Service (Internship)
TM Point Semenyih
09.2022 - 12.2022
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Service Crew Member
Sushi King
01.2023 - 05.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Production Operator
Hanwa Steel Centre (M) Sdn Bhd
06.2023 - 11.2023
- Inspected final products for defects and flaws using proper QA procedures.
- Inspected and adjusted work performed to meet expectations.
- Used equipment properly to avoid workplace hazards or injuries.
- Set up and adjusted machines for day-to-day operations.
- Operated top-of-the-line equipment while adhering to safety procedures and effectively generated results.
Customer Care Executive
Aeon Mall Bandaraya Melaka
12.2023 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Education
Diploma - Management with multimedia
Kolej Poly-Tech Mara Ipoh, Perak
Sijil Pelajaran Malaysia (SPM) - Business
SMK Bandar Tasik Kesuma
Skills
Microsoft Office
Adobe Photoshop
Video Editing Software
(VN)
Video Conferencing System
Adobe Flash
Equipment Operation
Teamwork and Collaboration
Quality Assurance
Safety Compliance
Machine Operation
Production work
Tool operation
Valid Driver's License
Machine setup
Equipment Maintenance
License
B2, D
References
Pn. Nusaibah Syahidah bt Abu Bakar, Manager, Customer Service Department, Aeon Mall Bandaraya Melaka, 018-3830249
Pn. Nur Azlin Bt Abdul Hamid, Lecturer of Kolej Poly-Tech MARA Ipoh, Perak, 013-9200636
Timeline
Customer Care Executive
Aeon Mall Bandaraya Melaka
12.2023 - Current
Production Operator
Hanwa Steel Centre (M) Sdn Bhd
06.2023 - 11.2023
Service Crew Member
Sushi King
01.2023 - 05.2023
Customer Service (Internship)
TM Point Semenyih
09.2022 - 12.2022
Delivery Rider
Domino's Pizza
04.2020 - 06.2020
Operator
GOLDREIGN PLASTIC SDN BHD
01.2020 - 03.2020
Diploma - Management with multimedia
Kolej Poly-Tech Mara Ipoh, Perak
Sijil Pelajaran Malaysia (SPM) - Business
SMK Bandar Tasik Kesuma
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